Customer Relationship Management
Resume:
OSUAGWU JOYCE CHINWENDU
Plot *** Block *** Flat * Zone F Iba Housing Estate Ojo Lagos State.
*************@*****.***
CAREER OBJECTIVES:
Gain a customer care representative position in a company where I could put to effective use my experience in office management and knowledge/skills in customer service, strong verbal and written communication skills, exceptional ICT skills and organizational and Interpersonal skills towards providing timely results geared towards organizational development.
PERSONAL PROFILE:
Date of Birth: 19th January, 1996
State of Origin: Imo State
Marital Status: Single
Religion: Christian
Nationality: Nigerian
Known Languages: English, Igbo.
Sex: Female
LinkedIn: https://www.linkedin.com/in/joyce-osuagwu-4a3116180.
EDUCATION HISTORY:
Customer Relationship Management (PGD) 2018
Chartered Institute of Customer Relationship Management
Government and Public Administration (B.Sc)
Imo State University Owerri 2016
Second Class Upper (2:1)
Anglican Girls Grammar School, Asaba 2012
(WASSCE/NECO)
Regina Mundi (O. L. A) Nursery and Primary School Asaba (First School Leaving Certificate) 2006
PROFESSIONAL EXPERIENCE:
Front Desk Officer (NYSC)
Ministry of Transport (Marine Based), Yenagoa,
Bayelsa State: Jan. 2018 – Nov.2018
Duties/Responsibilities:
●Kept front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
●Greeted and welcomed guests.
●Answered questions and addressed complaints
●Answered all incoming calls and redirected them.
● Received letters, packages etc. and distributed them
●Prepared outgoing mail by drafting correspondence, securing parcels etc.
●Checked, sorted and forwarded emails
●Kept updated records and files
●Took up other duties as assigned (travel arrangements, schedules etc.)
Office Manager
Clean Wise Laundry Services, Lagos.
Nov.2016 – Aug. 2017
Duties/Responsibilities:
Managed relationships with vendors, service providers and clients, ensuring that all items are invoiced and paid on time.
Provided general support to visitors
Managed office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that Clerical functions are properly assigned and monitored.
Allocated tasks and assignments to subordinates and monitored their performance.
Ensured office financial objectives are met by preparing annual budgets for the office, planning the expenditures, analyzing variances and carrying out necessary corrections that may arise.
Coordinated office staff activities to ensure maximum efficiency and handled customer inquiries and complaints.
GENERAL SKILLS:
Microsoft office and I.C.T skills.
Interpersonal skills.
Customer service skills
Good Written and Oral Communication and listening skills
Time Management
Good Organisational Skills
Attention to Detail
Good Analytic Skills
Ability to Multitask
Team building
ACHIEVEMENTS & AWARDS:
Associate member of the Chartered Institute of Customer Relationship Management (CICRM)
CERTIFICATION:
Chartered Institute of Customer Relationship Management - (Post Graduate Diploma inCustomer Relationship Management)
Institute of Chartered Digital Marketing - (Professional Diploma in Customer Service and Marketing)
Coursera (University of California, Irvine) -(Verb Tenses and Passives)
Coursera (Georgia Institute of Technology) - ( Professional Emails in English)
REFERENCE:
Available on request.
Contact this candidate