Vivian Raygoza
**** ********* ***, ******, ********** 92780
Phone: 714-***-**** E-Mail: ******.*******.****@*****.*** Objective
Seeking an administrative position with a focus on client relations. Education
Associates in Arts Degree: Communications (May 2020) Irvine Valley College
Experience
Avrek Law Firm (June 2015-Present)
Legal Assistant
■ Successfully spearhead campaigns on social media platforms including Facebook, Twitter, and Instagram.
■ Negotiate medical bill reductions, research hospital liens, and obtain significant reductions for my clients.
■ Plan and execute corporate events such as annual casino night, Thanksgiving luncheon, Christmas party, etc.
■ Handle over a hundred client files at once all of which require regular contact with clients and medical providers.
■ Monitor calendars for hearing dates and drafted court pleadings.
■ Provide administrative support to attorneys and enhance office effectiveness. Helistream, INC. (August 2010- June 2015)
Administrative Assistant
■ Enrolled students, arranged helicopter charters, and obtained necessary permits for landings.
■ Tailored helicopter tours according to the personal tastes and budgets of clients, managing and exceeding expectations.
■ Demonstrated ability to deal with different guests, some of who required high levels of patience and tact.
■ Answered inquiries, offered suggestions, made reservations and provided descriptive information pertaining to trips, excursions, and sightseeing tours.
■ Responded to telephone and email communications from clients in an efficient and professional manner.
■ Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services and providing advice based on customer needs.
Skills
■ Fluent Spanish speaker
■ Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, and Microsoft Excel Interests
Member of Big Brothers Big Sisters of Orange County since December 2015
Member of Girls Who Hike OC since January 2016