Pharmacy Customer Care
Resume:
Victor Lee, Pharm.D
Monterey Park, CA
Cell: 562-***-****
********@*****.***
SUMMARY
Pharmacist with over 10 years of experience in medical and community pharmacy settings. Implemented cost control measures to manage medication inventory. Supervised and managed pharmacy staff to improve workflow and efficiency in pharmacy operations. Utilized clinical skills to provide cost-effective use of medications, improving therapeutic outcomes. Seeking a pharmacist position that will facilitate the use of clinical skills and familiarity with the health care system to provide positive, cost effective therapeutic outcomes for patients. SKILLS
• Pharmacy team leadership • Excellent interpersonal skills
• MD/pharmacy relations • CPR/First Aid
• Inventory Management • Non-sterile compounding
• Customer service • Drug utilization review
• Strong verbal communication skills • Cost Optimization EXPERIENCE
Specialty Pharmacist, Ararat Pharmacy, Los Angeles, CA February 2017 – March 2020
• Consulted with MD offices to determine appropriate specialty drug therapy for patients in Oncology, Dermatology, HIV, and Cardiology.
• Supervised and monitored support staff such as assistants and technicians to improve accuracy and efficiency in pharmacy operations.
• Counseled patients on medication therapy and disease states.
• Effectively addressed customer concerns and complaints.
• Communicated with drug representatives regarding recent market trends and their impact on the pharmacy business.
Pharmacy Medical Reviewer, Peerlink Medical, Santa Monica, CA March 2014 – January 2017
• Provided independent medical reviews and drug utilization reviews for Peerlink Medical.
• Determined medical necessity of requested treatments based on individual clinical history.
• Consulted with management to develop methods for improving company efficiency and customer satisfaction.
Independent Futures Trader, Self-Employed, Los Angeles, CA August 2008 – July 2014
• Analyzed target companies and investment opportunities.
• Tracked and analyzed factors that affected price movement such as trade policies, global conditions, political developments, or changes in supply and demand.
• Developed risk management strategies based on market conditions, volume of market participants, and news events(housing market, consumer confidence) Staff Pharmacist, Kmart Corporation, Tehachapi, CA August 2004 – August 2008
• Managed pharmacy operations, hired and supervised staff, and performed administrative duties.
• Provided consultation to help patients manage conditions such as diabetes, asthma, high cholesterol, smoking cessation, and high blood pressure.
• Reviewed prescriptions to assure accuracy and to evaluate their suitability.
• Maintained records, such as pharmacy files, patient profiles, narcotics, or controlled drugs. Per-Diem Pharmacist, Vons Pharmacy, Los Angeles, CA June 2007 – May 2008
• Supervised and managed pharmacy technicians and clerks in various duties including prescription processing, filling, and customer care.
• Provided thorough patient consultation for prescription and over-the-counter medications; offered cost-effective therapeutic alternatives.
• Assisted pharmacist in charge with managing inventory by devising cost control methods.
• Consulted with MD offices to find alternative drug therapies based on insurance coverage. Relief Pharmacist, Prescriptions Solutions, Carlsbad, CA February 2004 – July 2004
• Verified mail order prescriptions using scanned hardcopies of original scripts.
• Held conferences with technicians to discuss quality control and prescription errors
• Implemented plans for improving accuracy and patient safety EDUCATION AND TRAINING
Pharm. D, 2003
University of Southern California
Los Angeles, CA
Bachelor of Science, Biology, 1999
University of Southern California
Los Angeles, CA
LANGUAGES
• Spanish, Taiwanese, basic Mandarin
CERTIFICATIONS
• American Red Cross BLS certified, 2021
• APHA Immunization certified, 2021
REFERENCES
• Available upon request
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