CURRICULUM VITAE

PERSONAL INFORMATION

NAME: DIANA KERUBO NYAKERUMA

AGE: 21 YEARS

GNDER: FEMALE

MARITAL STATUS: SINGLE

TEL NO: 074*******

RELIGION: CHRISTIAN

NATIONALITY: KENYAN

EMAIL: adjr2q@r.postjobfree.com

CARRER OBJECTIVES

To excel in all challenging, productive and satisfying career within the hospitality industry and related fields.

EDUCATION BACKGROUND

2017-2018: AMBOSELI INSTITUTE OF HOSPITALITY AND TECHNOLOGY

CERTIFICATE IN HOSPITALITY MANAGEMENT

2017 JAN: SACRED HEART COMPUTER COLLEGE

COMPUTER PACKAGES

2013-2016: OUR LADY OF FATIMA SECONDARY SCHOOL

KCSE (KENYA CERTIFICATE OF SECONDARY EDUCATION).

2004-2012: PRECIOUS START ACADEMY

KCPE (KENYA CERTIFICATE OF PRIMARY EDUCATION)

EXPERIENCE

Worked as a customer care agent for Multichoice Kenya- Up to date

Key Responsibilities

Receive incoming calls

Ensure customer’s problems are resolved on First contact to avoid back and forth.

Keeping customers updated by upselling current and new products and ongoing activities that are of customer’s concern.

Ensure consistent and reliable services to customers.

Worked as outbound agent at CCI Kenya for project Dlight

Go for outside catering activities with different catering groups.

Went for a course training a Metropolitan Hospitals LTD and trained on the following:

Food Production: Understand the menu and prepare meals according to orders

Plating food

Collecting ingredients from the store

Front Office: Answering incoming calls

Making calls when required to

Register and assign rooms

Maintain cleanliness on the front of office

Keeping up to date records

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Food and Beverage Service: Taking orders

Serving food and drinks as per orders

Polishing of glasses and cutlery

Counting utensils

Listening and resolving customer’s complaints

Head House Keeper: Sorting Linen

Cleaning dirty laundry

Folding Linen

Controlling supply costs, as well as laundry, maintenance and wages.

Scheduling Staff rotas

OTHER QUALIFICATIONS

Attended First Aid course at Amboseli Institute Of Hospitality and Technology.

Acquires all customer care skills during course training and different works.

STRENGHTS

Hardworking

Flexible with shifts

Flexible with the relevant trained department

Working under no supervision

Self-motivated

Time Manager

Works well under pressure

Team player

Organized

Good Communication

HOBBIES

Listening to Music

Learning new skills

Watching reality, fashion and cooking shows

REFEREES

Edwin Omurwa

Workforce Manager Technobrain BPO

071*******

adjr2q@r.postjobfree.com

Lawrence Iswekha

Assistant Operations Manager

072*******

Contact this candidate