Manager Executive

Victorine Charles

**********@*******.*** · linkedin.com/in/vicky-charles 917-***-****

ACCOUNTING & FINANCE ASSOCIATE

A competent accounting professional specialized in Accounts Payable/Receivable, Financial Reporting, Payroll, Accounts Management, and Reconciliation. Accounting associate with 4 years of experience in handling customer accounts and administrative duties

Extensive A/P, A/R, Billing, Reconciliation and, Payroll Processing Experience

Resourceful process specialist able to navigate within a complex, cross-functional environment of both internal and external resources to ensure year-over-year client satisfaction

Works well individually and consistently contributes in team-oriented environments

Strong analytical skills in time management, prioritizing tasks, and meeting deadlines

DEMONSTRATED COMPETENCIES

Financial Statements Accounts Payable/Receivable Payroll

Accounts Reconciliation Customer/Client Service Training and Mentoring

Accounting Life Cycle Problem Resolution Time Management

PROFESSIONAL EXPERIENCE

Gartner • Stamford, CT & Fort Myers, FL

The world’s leading IT research and advisory company with $2B in annual revenues; equipping business leaders with indispensable insights, advice, and tools to achieve their mission-critical priorities.

Client Manager, Executive Programs • October 2007 to January 2021

Responsible for managing 65+ C-Level executive client with a portfolio ranging from $250M to $50B in annual revenue and over $1M in contracts

Ranked in the top 5% on client team in the top 30 Globally

Responsible for orientation of all new c-level executive clients

Partnered with internal resources to delivered customized research to help guide IT strategic planning, cultural change, and organization direction

Drove innovation by identifying and leveraging trends and technology research methodologies to help transform client business

Partnered with clients to change the perception of IT for a cost center to an integral, revenue generation business unit

Coach and mentor new client manager colleague through a rigorous training program that included educational, internal system, and client-facing best practices

Contribute to client conferences, value planning calls, online experience, and biweekly/monthly update calls externally and internally with Executive Partners

Key Accomplishments:

Make direct recommendation to executive stakeholders on best-fit strategies for innovation

Directly responsible for professional development to inform the adoption of corporate solutions and initiatives

Ensure all client interactions deliver exceptional value in accordance with Gartner service delivery guidelines

Mentor newer team members

Client Relationship Partner • March 2000 to October 2007

Directly responsible for client inquiries and requests

Decision-making, executive liaison for senior-executive level Gartner analyst community

Identified research and resources needed to fulfill client requests

Conducted quantitative research to establish research to provide background data for analyst conference calls

Followed-up with clients to clarify inquiries or obtain additional information on specific research questions

Updated the Customer Relationship Management (CRM) system with all interaction activities, linking to the client information corporate database

Yale New Haven Hospital • New Haven, CT

Yale New Haven Hospital (YNHH) is a non-profit, 1,541-bed tertiary medical center

Reconciliation Analyst (Temporary) • January 1999 to July 1999

Worked directly with insurance carriers to facilitate modifications of business to business contracts

Specifically, responsible for provider relations customer service, including but not limited to, acting as a liaison with insurance carriers

Worked in coordination with various outside vendors and internal to disseminate pertinent information relating to claims and adjustments, clients, and insurance carriers

Streamlining of computer systems from one end-user software to another to ensure all client accounts were updated correctly and efficiently

Provided assistance to staff with the conversion of the database management system from Hobis to SDK

Interim Healthcare Inc,• Fort Lauderdale, FL & North Haven, CT

Interim HealthCare is America's leading provider of home care, hospice and healthcare staffing.

Accounting Specialist II • January 1998 to January 1999

Reported to Branch Manager

Processed financial reports to branch manager, including accounts receivable

Processed payroll for approximately 200 employees

Supervised client service department regarding time slip processing, documentation payroll issues, and work orders

Enhanced quality of the branch/office on a day to day management

Medicare Reconciliation Specialist • January 1996 to January 1998

Handled monthly accounts receivable reconciliation of visits billed for all Medicare-certified healthcare branches

Performed Medicare accounts receivable in the general ledger and aging

Managed the reconciliation of discrepancies processed to corporate accounting for each Medicare branch

Developed, implemented, and trained all Medicare branches on corporate Standard Operating Procedures relative to Medicare visits

Summarized journal entries to determine corporate profit and loss margin

SKILLS

Microsoft Office Suite Google suite Microsoft Power BI

Organization and prioritization CRM Systems Payroll software

Team Collaboration Microsoft Excel Advanced Service and Support

Billing systems

EDUCATION

Associate of Science, Accounting

Interboro Institute • New York, NY – May 1992

CT Computer Technical Support Program

Gibbs College • East Norwalk, CT – December 1999

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