Customer Service Cash Handling

ALYSSA MICHELLE GARZA

**** ******** ** ********, ** 78539 Ph: 956-***-**** Email: **************@*****.***

Education

TEXAS A&M UNIVERSITY

College Station, Texas December 2020

Bachelors of Science in Kinesiology with a concentration in Sport Conditioning

Minor in Public Health and Coaching

Experience

Texas A&M University Department of Recreational Sports, College Station, Tx March 2018-Current

Facility Supervisor August 2020-Current

●Manage all operational functions of the Student Recreation Center (373,000 sq.ft.), Penberthy Recreational Sports Complex(50 acres), Physical Education Activity Program Building(100,000 sq.ft), and Polo Road Recreation Center(30,000)

●Complete all components of opening and closing facilities, including walkthroughs and inspections

●Supervise a staff of up to 10 student employees per shift, which includes providing positive reinforcement and completing staff accountability documentation as needed

●Demonstrate facility knowledge by offering tours to prospective members and guests

●Employ conflict resolution techniques by enforcing facility policies and resolving scheduling issues

●Serve as point of contact during all emergency situations within each facility

●Performed proper event setups and teardowns working alongside organizations and departments

●Oversee major financial handling duties on a daily basis, ranging from $75-$3000 per shift

●Complete daily facility reports and document incidents

Facility Specialist May 2019-August 2020

●Provide front-line customer service to students, employees, and affiliates of the university both in-person and over the phone

●Effectively complete transactions for sales and renewals of memberships, lockers, services, and programs registrations

●Reconcile sales and complete deposits while abiding by appropriate cash handling procedures

●Manage facility oversight of outdoor recreation complex; including the supervision of one staff member, enforcement of policies, and risk mitigation

●Practice conflict resolution and risk mitigation by enforcing policies at Rec Sports facilities.

Facility Associate and Facility Attendant: March 2018- May 2019

●Distribute equipment to patrons via Innosoft Fusion Recreation Management Software

●Utilize Innosoft Fusion software to complete customer transactions, including rentals and sales of equipment

●Reconcile sales and complete deposits while abiding by appropriate cash handling procedures

●Manage towel service including sales, verification of service, laundering, and inventorying

●Communicate with patrons in-person and via telephone to complete racquetball court reservations

●Track inventory of all retail and rental equipment items

●Maintain facility access and monitor usage of tennis court complex

●Demonstrate facility knowledge by offering tours to prospective members and guests

●Serve as a front-end customer service representative; greeting patrons and enforcing facility policies

●Manage facility access by verifying patron memberships for entry to a 373,000 sq ft. facility and 50-acre outdoor recreation complex

Donna Coaching Academy Donna, Texas June 2017-July 2017

●Register children between 3rd grade and 8th grade for summer program that contained 8 total sports.

●Train, teach and coach the fundamentals of volleyball, softball and basketball

●Organize friendly competitions between both teams to test what they have learned.

●Facilitate end of program tournament.

Community Involvement

Texas A&M University Department of Recreational Sports

Unified Sports Partner Spring 2019

Participated the NIRSA Championship Series Spring 2019 Regional Basketball Tournament alongside Special Olympics at Texas A&M University

Competed in NIRSA National Basketball Championship at Wichita State University in Spring2019

Honored as a team at the 16th Annual Coach Blair Charities Celebration Dinner

Organized cheering section of student employees for Texas A&M Unified Basketball Intramural League

MSC Fish – Kyle Field Day

Volunteer April 2017

Volunteered in a one day service event hosted at Kyle Field; packing baskets for community members in need

Texas A&M Big Event

Volunteer

April 2017

Volunteered in the largest, one-day, student-run service project in the nation; completed yard work and maintenance to show appreciation to those in the Bryan/College Station community

Volunteer Coach Work

June 2015

Coached middle school girls volleyball for Summer League

Coached High School JV volleyball team for Summer League

Certifications/Skills

●American Red Cross CPR/AED/First Aid certified

●Proficient in Microsoft Word, Powerpoint

●Proficient in Google Docs, Forms, Slides, Sheets

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