IT Projecrt Manager

Page One

Mark T. Beam

Lenoir, NC

205-***-**** • ****.*.****@*****.*** • LinkedIn

IT Project Manager

Multifaceted technical career with 15-year track record of innovation and success Technically sophisticated IT Project Manager professional always exceeding expectations, challenging the norm, championing new ideas, and building excellent relationships across multiple areas. Highly strategic and organized who consistently delivers projects on time and within scope. Transparent manager and supervisor with proficient multi- tasking ability while paying close attention to fine tuned details. Core Competencies:

• Business Functions Analysis

• Software Development Process

• Strategic Planning & Execution

• Full-Cycle Project Leadership

• Product Management

• Problem Solving & Change Management

• Project Planning & Scheduling

• User Training and Support

Professional Experience

Ameritech Data Solutions, Hickory, NC 2019-2020

Project Manager, Product Manager

Responsible for the management and development of new products for the Test and Balance (TAB) industry. Oversaw implementation and progress for existing and new projects. Managed a small staff of developers and customer service representatives to help accomplish set goals.

• Helped design and implement product road maps

• Oversaw the completion of small, medium and large projects

• Developed training materials for new and existing products

• Collaborated with and helped customers with the growth of their business

• Led online training for new and existing products

• Visited customers for training and Go Live operations

• Attended TAB industry conferences to demonstrate and make sells for all products

• Led Scrum meetings to accomplish short and long term goals McLeod Software

Project Manager, Cross Dock and WFMD 2015-2018

Oversaw training for Less than Truckload (LTL) customers and large expansion projects for Enterprise Consulting Services Division (ECS), utilizing Software Development Life Cycle (SDLC). Worked projects both new business and upgraded contracts. Communicated with strategic key members during projects to ensure optimal customer service was provided to our clients. Maintained project schedules to adhere with scope and internal teams.

• Administered attentive training and go-live consultation for large LTL customer with ownerships of 500+ trucks and multiple terminals.

• Designed and tested Cross Dock and Warehouse Freight Management Device (WFMD) software modules with trial and error quality assurance programming.

Account Relationship Manager

Installed, trained, and supported internal and external end-users on software modules to be utilized in large customer expansion. Practiced in troubleshooting and configuring software system according to device and location. Approached training of complex concepts clear and concise, aiding in questions and hands-on application.

• Introduced proprietary software to external LTL customers that increased productivity and decreased downtime. Mark T. Beam

205-***-**** • ****.*.****@*****.*** • LinkedIn

Page Two

Computer Services, Inc., Paducah, KY 2014

Western Kentucky & Tennessee (WK&T), Mayfield, KY 2013-2014 Internships

Computer Services, Inc.

Applied educational learning to remote software support, security, and virtual platforms for mid-sized banks throughout the nation.

• Supported troubleshooting escalation tickets in an organized matter for NuPoint systems, POP3 and Exchange email.

Western Kentucky & Tennessee (WK&T)

Installed build-ups, computer virus clean ups, and second level service interruption escalation troubleshooting for a rural internet and phone company providing internet, telephone, and IP TV.

• Troubleshot second-level escalations for service interruptions. Mason Dixon Intermodal 2008-2011

Operations Manager, Columbus, OH

Operations Supervisor, Cincinnati, OH

Promoted to manage and oversee the redesign and structure of transportation department after addition of new trucking owner and operations were hired and increased revenues were attained by driven growth of customer relationships. Authored policies and procedures for transportation systems; schedules, rates, routes, allocation, assignment of drivers and vehicles, selected contract drivers, and various other appointed company operations. Established routine truck and equipment inspection. Analyzed route assignments ongoing to best advise consolidation opportunities.

• Increased three strategic revenue disciplines with implemented streamlined processes; Truck Count +35%, Revenue

+40%, and Dollar Per Mile +15%.

Additional experience as Customer Service Manager for Triple R Logistics and Director of Agent Relations for Bestway Systems, Inc.

Education and Credentials

Bachelor of Science in Telecommunications Systems Management emphasis in Network Security 2012-2014 Murray State University, Murray, KY

Courses Included: Protocol Analysis, System Security, Advanced Information Security, Networking Fundamentals, Computer Forensics, Project Management, Finance and Accounting, SQL Server

Contact this candidate