Executive Assistant Customer Service

JUA’NEAN JONES

*******@*****.***

**** ******* **. ****: 440-***-****

Cleveland OH 44143

OBJECTIVE A position with the opportunity for professional growth that will utilize my abilities developed through my education and work experience.

SUMMARY OF SKILLS

MS Office

Transcription

Typing 50-65 wpm

Lotus Notes

OnBase

Google Notes

One Note

Written / Verbal Communication

Research

Text editing

Business math

Light bookkeeping

Citrix

Oracle 11

PeopleSoft

CRM

WORK HISTORY

2014 – Present Marsh Berry & Co., Inc.

2014-2015 Administrative Assistant/Front Desk

(Promotion) 2015-2017 Team Lead – Administrative Support/Facilities

(Promotion) 2017-Present – Facilities and Support Manager

Perform key administrative functions; phones, filing, mailings, copying, packaging. Review and editing of correspondence, i.e. letters, contracts, client materials, proposals, and presentations. Calendar management, travel and meeting preparation. Implemented and manage Administrative Helpdesk. Responsible for the overall daily operations of the office. Assist with organizational conferences. Provide administrative and facility support to satellite offices.

Provide high-level support to business units by interviewing for administrative support, monitoring independent workloads, conducting performance reviews, providing mentoring, coaching and team building to administrative support staff.

Oversee renovation and buildout projects for corporate and remote offices. Responsible for authorizing purchases, managing projects, deadlines, and priorities, mediating conflicts, office facility and maintenance issues, liaison to building management personnel, emergency/safety implementation and protocols.

2007 – 2013 PR Orlando Fashion Square

Receptionist/Administrative Assistant

Schedule meetings/conferences, coordinate travel arrangements, research, front desk coverage, customer service, word processing, mail distribution.

Maintain and transcribe lease agreements and court documents for Specialty Leasing, Marketing and Accounting.

Manage/update Certificates of Insurance for any/all tenants and/or vendors.

2004 – 2007 UPMC Presbyterian/Shadyside Hospital

2004-2006 Administrative Assistant II

(Promotion) 2006-2007 Surgical Scheduler

Scheduling appointments, coordinate travel arrangements, transcription, filing, order office supplies, expense reports, front desk coverage, coordinate meetings and depositions.

Schedule surgeries; pre-operative testing and medications.

2002 – 2004 Ron Klink & Associates, Monroeville, PA

Executive Assistant/Office Manager

Schedule appointments, transcribe correspondence, coordinate travel arrangements, transcription, bookkeeping, filing, order office supplies.

Administrative support for three subsidiary companies.

Network/lobbying at local and regional fund raisers.

2001 – 2002 Kaufmann’s Department Store, Pittsburgh, PA

Collections Agent

Contact individuals for past due and significantly overdue accounts.

1999 – 2001 Dream Team Marketing, Monroeville, PA

Executive Assistant

Supervise appointment setters, marketing, personnel reviews, coordinate meetings.

1996 - 1999 St. Francis Medical Center, Pittsburgh, PA

Executive Secretary/Clerical Supervisor

Schedule patients, transcription, maintain physician’s calendar and expense reports.

Organize conferences and fundraisers

Supervise clerical coverage throughout various hospital venues.

1994 – 1996 LawSkil, Pittsburgh, PA

Executive Assistant/Career Consultant

Interview applicants for temporary and permanent placements, marketing.

1990 – 1993 Mayor’s Office, Pittsburgh, PA

Secretary/Receptionist

Switchboard operator, mail distribution, filing, scheduling, customer service.

EDUCATION

2015 ERC Training Institute, Highland Heights, OH

2011 DeVry Institute, Orlando, FL

1994 ICM School of Business, Pittsburgh, PA

1985 Community College of Allegheny County, Pittsburgh, PA

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