Technical Support Office
Resume:
OCAMPO, MARTIN RYAN
Purok *, Santisima Trinidad,
Malolos City, Bulacan, PH
******.******@*****.***
To be a team player contributing to your company in a healthy working environment. Malolos Credit & Dev’t
Cooperative
#34 Fausta Rd., Mabolo,
Malolos, Bulacan, Ph
Nov. 2012 – Nov. 30, 2020
SingTel
Singapore
Telecommunications LTD.
31 Exeter Rd.
#04-00 Comcentre
Singapore 239732
15 April, 2012 – 15 October, 2012
Reason for leaving
EPS Computer Systems
PTE LTD
(BPO Company)
10 Anson Road
International Plaza
#16-23
Singapore 079903
I.T. Administrator / Programmer / Database Admin
Manage/Administer overall Management Information Systems. Windows Server 2012 Domain Controlling server administration.
- Setting / Maintain / Monitor Domain Users, Computers, Group NT Login and Password Restrictions, FileSharing, Internet Service, Database Access.
- Installation and configuration of Local Network, VPN for branches Bulacan wide. Develop/Maintain/Update company CRM
- Loan Availment and receivables, Deposits and Collection, Disbursment and Adjusting entries, Bank Reconciliation, Financial Statements, Memberships, Payroll, etc.
- Loan Interest Rates and Deductions Fees, Investment Rates, Monthly Savings Deposit Interest, Annual Share Interest.
- Visual Studio Development (Visual Programming, Foxpro Database with SQL Interventions.)
Installation, troubleshoot, configuration, connectivity of Work Stations to Server for both LAN and WAN.
Technical Support Engineer
Provide Technical Support to over 100 SingTel Exc. Retailer (SER) Singapore wide.
- Installation and configuration of LAN & WAN connectivity for SER network.
•Cabling • Subnet •Internal & External WAN IP •SingTel System ERP CRM setup
•CISCO, speedtouch, 2WIRE Modem/Router •Domain adding •TCPIP •Gateway
•DNS •Local & Network Printer •Signature Pad •Barcode Scanner
•TD Machine
Windows Server 2008 Domain Controlling server administration
- Software deployment on new SER system application or updates
- Group policy restrictions and implementation to all SER systems Fortigate Firewall Administration
- Creates and implement IP routing policy
- Allows routing restriction to web servers IP which includes corporate network and SER network.
Lias with vendor for faulty devices and send devices for repair. Administer access to Dealers and Salesman for SingTel’s applications. Handles system issues, investigate and take action to resolve in timely manner or escalate to respective team.
Mobile devices configuration setup for store and road shows. Upload and restore backup queue system Microsoft SQL data files. Contract ended.
IT Technical Helpdesk Specialist
A team lead/player that provides IT support services to Agilent Technologies Inc. globally using Active Directory, System Application Program and Citrix ticket based request and issues provided by Hewlett Packard ticketing service (OVSD). Domain administrator for agilent.com / WINDMZ for Siebel Users globally.
- Provides Windows Domain User NT accounts, access rights, password renewal and Professional Experiences
05 September, 2011 – 30 March,
2012
Reason for leaving
CASHTRONIC COMPUTER
TECHNOLOGY
PC Store
Unit 06-48 Sim Lim Square Building,
1 Rochor Canal Road. Singapore
May 20, 2011 – September 2011
Reason for leaving
LUXACRAFT PHILS., INC.
Modular Furniture Manufacturer
168 Haig St., Brgy. Daang Bakal
Mandaluyong City, Philippines
(63-2) 531-8376 / 534-7755
March 2002 – April 2011
administrative privileges inclined with Agilent security policy.
- New PC setup login assistance, Domain configuration, Local PC User accounts, Adding computer names to provide access to domain, TCP-IP / DNS / WinNS / Gateway and Telnet Authentication assistance.
- Domain group access control, administration, add / remove owners and members.
- Remote access servers’ assistance to global users. Email Accounts Provisioning in agilent.com with link in exchange server
- New hire / new mail account creation and configuration.
- Generic Mailbox sharing configuration, ownership transfer and access rights, link and use domain groups for sharing access and / or assist user of providing delegate access and folder sharing to outlook users.
- Public Distribution List configuration, ownership access rights, adding bulk users and providing permissions.
- Email auto forwarding and/or outlook .PST file recovery.
- Email conversion from contractual to permanent.
Network File Share drive administrator.
- Create a personal and group share drive with quota threshold and notification settings for users for file and information sharing.
- Provide read only and full access permission to share drive.
- Assist users to connect/map share drive according to their user’s access rights.
- Perform quota management and scheduled load balancing in all file servers worldwide.
- Administer domain groups as user control access to share drive.
- Announce urgent or planned downtime and uptime of servers to users concerned.
- Assist and support Agilent local network team in Singapore for file server urgent and planned downtime maintenance.
- Troubleshoot issues on Remote Desktop Connection. ERoom collaboration is also part of our service where an Agilent and customer user shares their files and information in a Web based file sharing system. Cisco VoIP / Live meeting - WebEx Instant Messaging, WebEx Meeting Host account and WebEx Meeting Enterprise account are part of our collaboration service in where we handle account creation request and issues.
Project end
Computer Technician
Desktop Computer Sales, Assembly and troubleshooting. Microsoft Windows System installation. Perform Files and System Recovery when needed. Attend to all customer’s query via Email, Phone Calls and Walk-in.
Counter-check all parts purchased by customer.
Looking for Job Security
IT – Administrator / Graphic Artist
Planning and Lay-out Cabling System for Ethernet and CCTV LAN / WAN. Administer Cisco routers. Wireless Access Setup Security Protocol and Restrictions. DHCP, FTP, IP Configurations and web access.
Setup and Administer Domain luxacraft.com and workgroup networking, file and printer sharing with server and work-stations as well as their restrictions WAN and LAN access with Windows Active Directory in Microsoft Windows Server 2003. Create Weekly Back- up for databases
Integrate all PC-Work Stations for every day performance. Troubleshoot PC problems including POS. Perform System and files recovery when needed. Installation, configure and troubleshoot software (Microsoft Windows 7, XP, Vista, Apple Mac OS Leopard, Microsoft Office, Autodesk Autocadd, Adobe Photoshop, etc.) Motivated to create strong presentation of the company's product lines by means of creating a web page, brochures, desktop presentation showing the our products with its technical specifications.
Reason for leaving
CANIOGAN CREDIT & DEV'T
COOPERATIVE
Lucero St., Brgy. Caniogan
Malolos City, Philippines
July 2000 - March 2002
Reason for leaving
Administer Biometric attendance system. Create attendance report to be submitted to Payroll Manager.
Assist everyone to all computer related problems. (Network and Internet Connectivity, Disaster Recovery, Computer Virus Problems, Printing Problems, Configure Email Accounts.
Have Developed Payroll System using Microsoft Office Excel and eventually merged in to SAP ERP and assist in creating payroll report.
Purchase/Assembly/Setup/Configure new PC, Software version conflicts, File Format Conversion, Import/Export File Issues, Purchase new or Upgrade computer when necessary, Configure Laptop / Tablet / Mobile devices for Network, Email and File Transfer. Attend to the company’s main email account in all inquiries and direct the subject to the concerned department.
Keep records of company owned computer and other IT peripherals from main office to all branches and do a monthly inventory check and update if necessary. To pursue career advancement opportunities Internationally. Data Encoder / IT – Support (Technician) / Computer Graphic Artist Sensible in recording the cooperative's transactions in deposits, withdrawals, loans and accounting records.
Administer database server and work station wired networking Provide Planning and Lay-out Cabling System for Ethernet and CCTV LAN / WAN. Troubleshoot PC problems and maintaining them in good performance. Installation and configure each PC's Operating System, Microsoft Office and company owned database management program in FoxPro v2.6.
To pursue career advancement opportunities
Technical Support
WANs & LAN
Various Applications
IP / TCPIP Configuration
Scripting and Programming
Network Administration
Trouble Shooting
Data Recovery
Cisco
Graphic Design Presentation
Problem Solving
Team Building – Leadership
Outlook Express, Email Setup
Age : 43 yrs. Old Citizenship : Filipino Height : 5 ft. 3 in. Date of Birth : August 24, 1976 Civil Status : Married Weight : 116 lbs Technological Institute of the
Philippines
Manila, Philippines
Marcelo H. Del Pilar High School
Sta. Isabel, City of Malolos
Bulacan Philippines
Francisco Benitez
Elementary School II
Brgy. Olympia, Makati City
Philippines
Degree
Bachelor of Science in Information Technology
SY 1994 - 1998
High School
SY 1989 – 1993
Primary
SY 1983 – 1989
Areas of Expertise
Educational Attainment
Personal Information
Software Knowledge in CorelDraw, Adobe Photoshop, Adobe Illustrator, Macromedia Flash MX, Macromedia Dreamweaver, 3D Studio Max, AutoCAD, Google Sketch-up, Microsoft Office Word, SAP ERP, Microsoft Office Excel,
PC re-imaging and Domain connection.
Programming - Visual FoxPro, Dbase III+, COBOL, Basic, Visual Studio, HTML, CSS, Java, JS, PHP, MySQL, Eclipse, Java, Javascript
Hardware and Software Troubleshoot (printer, scanner, barcode scanner, signaturepad, etc.) Computer assembly and Maintenance.
LAN / WAN Cabling Setup and Installation, TCP/IP, Subnet, Domain Name Server, Work Group, Computer Sticker Cutter and ID Card Printer, Biometric Systems. CISCO, speedtouch, 2WIRE switches & router GUI configurations. Remote Desktop, VPN, Microsoft Terminal Service Client, Team Viewer, VNC Active Directory, Users and Computers, Windows Internet Servce. Group Policy, Permissions, NFS File Sharing
https://www.codecademy.com/profiles/MartinRyan24
https://www.codecademy.com/users/MartinRyan24/achievements https://drive.google.com/drive/folders/19K1ezLj2H0xFqKd0hK7i_dPYKD8UOUzp?us p=sharing
Training Certificate
https://drive.google.com/open?id=1UNT18LOj2r2DtUZN2aFT1f-q2N9Ud4i6 Skills
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