Assistant Customer Service

Oanthata Thiwa Gadimang

*************@*****.***

75696603 or 73798081

PERSONAL DETAILS

Date of Birth: 05/10/93

Place of Birth: Kanye

Nationality: Motswana

Language Proficiency: English (Advanced Proficiency), Setswana (Native)

EDUCATION & TRAINING

EDUCATION

ACHIEVEMENT

Okavango Research Institute

Acquired some training, among others the following

Data collection skills

Data capturing and analytical skills.

Scholastic writing skills

Collaborative or team work skills

Presentation and public speaking skills.

University of Botswana (Bachelor of Arts Social Sciences, Economics and Statistics)

Acquired some quality education and skills including the following;

Research and analytical skills

Computer Literacy and Information Skills

Communication and Study Skills

Leadership skills

Methodologies

Rainbow High School (A-Levels)

Member of Mathematics and Science Club

Class monitor and library assistant

OTHER TRAINING

2016: Resident Assistant Training (Block 480-b3/b4) – Department of Student Welfare: University of Botswana

2015: Trained as a Supplementary Instruction Leader – Careers and Counselling Centre: University of Botswana

WORK EXPERIENCE

Currently

2020-current: Part time teaching assistant-University of Botswana

Duties

Assisting lecturers of first and second level statistics courses in their tutorial work

Providing a positive environment in which students are encouraged to be actively engaged in the learning process

Organizing and implementing an instructional program that will result in students achieving good academic results

Invigilating Tests and examinations

2018 to 2019: intern statistician- Statistics Botswana (Business Register)

Duties

Collecting business data from different sources

Cleaning and analysing business data

Updating the business register

Helping in conducting financial and economic researches

2017: Research intern- Anti Tobacco Network

Duties

Data collection, cleaning, analysis, interpretation and presentation

Help public health students with their research methodology.

2016: Student Research Assistant – Department of institutional planning: University of Botswana

Duties

Collecting graduate destination data from prospective graduates

Enter/ capture the survey data collected into SPSS spread sheet

Cleaning of the captured data

2015: Student Resident Assistant- Department of Student welfare- University of Botswana

Duties

Reception of student on campus, issuing and collection of resident keys

Maintenance of proper and up to date records of room occupancy

Responsibility of the good conduct of students in the resident halls

Control of the use of rooms and common rooms

Work with the administration on the management of hall residence

2015: Student Assistant – Disability and Support Services: University of Botswana

Duties

Assistance with research and scribing library information for students

Assisting student with assignments, test, internet search and projects

One-on-one interaction with students with disabilities as a study strategies mentor

Providing reliable, comprehensive notes to the students

Participate in learner support meetings and departmental events as assigned by the supervisor

2014: Volunteer Academic advisor – Department of academic services: University of Botswana

Giving University Students information on different offered courses

Writing reports

Helping first year students on online registration

COMMUNITY WORK

Peer Tutor at the Department of Psychology

Active member of the Living and Learning communities programme at block 480

Mentor at the Careers and Counseling Center

Advising and assisting first year students with online registration at the Academic Services Department

Peer orientator in the Student Welfare Department

Founder of the University of Botswana Statistics Society

SKILLS AND COMPETENCIES

Computer: Microsoft Office applications, Web browsing, Emails, Windows 8, windows 7

Have vast knowledge on SPSS and R statistical software

Excellent customer service skills.

Team work skills acquired from University of Botswana Statistics Society

Great leadership skills attained from being trained as an instruction leader

Good communication and interpersonal skills

AWARDS & HONORS

Rainbow high school Top achiever’s award (2012)

International school library day essay award winner (St Joseph’s college) 2010

REFEREES

Mr Ditiro Bogatsu M.s Onalenna Motshegwe

Statistician, Statistics Botswana Statistician, Statistics Botswana

Tell: 3671412 +267-********

Contact this candidate