Customer Service Technical Support

Joseph Lister C. Endaya

***B P. Reyes St. Pasay City • Philippines

Mobile +63-905*******, +63-939******* • E-MAIL *************@*****.***

OBJECTIVE

To obtain a position in a company where I can work in a challenging environment and expand my experience. To exercise and at the same time improve my skills as an IT professional.

EDUCATION

Bachelor of Science in Information Systems

De La Salle - College of Saint Benilde

Graduated October 2013

SKILLS

System Analysis, System Design,

Software High Level Documentation, Web Design, working knowledge in ANSI X12 Documents (EDI)

EXPERIENCE

Business Analyst

CRM Online Philippines

July 2019 – July 2020

Interacts with the business stakeholders and subject matter experts in order to understand their problems and needs. Gathers business needs and requirements. Design technical solutions to business process challenges and promote business value and efficiency.

Business Analyst

PwC Business Services Philippines Co. Ltd.

January 2019 – June 2019

Interacts with the business stakeholders and subject matter experts in order to understand their problems and needs. Gathers business needs and requirements. Design technical solutions to business process challenges and promote business value and efficiency.

Business Development Manager

CDB HR Solutions Corp Itel Executive Search

January 2018 – January 2019

Identify leads and connect with potential clients. Create strategic reports and letters for leads and win new clients. Create long-term value for the organization from customers, markets, and relationships. Create opportunities for that value to persist over the long-term, to keep the floodgates open so that value can flow indefinitely.

Technical Support Consultant

Microsourcing Philippines Inc.

February 2017 – November 2017

Provides payroll support via taking customer calls and handling online incident requests, responding to customer queries and log in to customers desktop for support. Maintaining the online helpdesk and software testing. Also includes SQL data manipulation and reports and documentation.

Associate Product Support Specialist

Opentext Philippines

August 2014 – March 2016

Member of Easylink Service Center Manila. Responsible for processing UPC Codes using a translation platform. Back-up for the Customer Service role.

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