Customer Service Store Manager

MS.SHAHEEN KHAN

Contact No: 050-*******/055-*******

Email: ***************@*******.***

Associate with a professionally managed organization that will afford me the opportunity to establish the value of my knowledge and experience.

Excellent interpersonal and communication skills.

Ability to learn and work under pressure.

Confident and good team player.

Ability to deal effectively with multicultural environment.

Visual merchandising

Training & development

LANDMARK GROUP (LIFESTYLE) (APRIL-2019 to JUNE -2020 ) Store Manager

Duties and Responsibilities:

Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills.

Implements a high standard of customer focus within the store.

Create a seamless customer service orientation among store employees by ensuring timely and efficient customer service.

Ensure customer needs are met and complaints/queries are resolved in a timely manner.

Assess mystery shopping feedback and prepare action plan for improvement.

Actively seeks ways to achieve or exceed shop sales targets.

Monitor and control expenses (overtime, local, stock, and consumables) through efficient store operations.

Objective

Key Skills

Professional Experience

Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff.

Ensure accurate stock merchandise and management (ageing stocks, stock loss, and space management) within the store.

Oversee and monitor all point of sales activities in the store which includes – sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.

Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store) NSTYLE SPA & BEAUTY LOUNGE ( JAN-2017 to JUNE-2017 ) Store Manager

Duties and Responsibilities:

Focus on clients bookings by taking their appointments and follow up their appointments.

Providing all time high quality of customer service.

Focus on keeping the inventory accurate and consumption report accurate.

Focus on team trainings and management.

Reaching the set targets given by the management.

Keeping store to full compliance as per audit and sop standards

Full adherence to all municipality check list for the standards of the spa.

Making sure to build customer for life time by keeping them updated on new services and promotions.

PARFOIS BAGS & ACCESSORIES (APR-2016 to JAN-2017)

Store Manager

Duties and Responsibilities:

Maximize sales and ensure customer service is prioritized and focus on achieving daily targets & KPIs.

Manage team including in store training, recruitment where applicable motivation. Coaching, developing, disciplinary and performance Appraisals.

Maintain the visual standards as per the VM guidelines

Maintain the stock inventory, organizing stock take and organizing the stocks and ordering the stock for replenishment.

Ensure store is fully compliant administratively & procedurally according to company guidelines and deadlines

VICTORIAS SECRET BEAUTY & ACCESSORIES (APR-2011 to OCT-2015) Store manager

Duties and Responsibilities:

Maximize sales and ensure customers focus is prioritized at all times.

Consistently focus on managing a profitable business through managing all cost, working towards targets.

Implement & review all stock loss prevention controls. Implement processes specific to store product/size/location.

Manage team including in store training, recruitment where applicable motivation. Coaching, developing, displinary and performance Appraisals.

Ensure store is fully compliant administratively & procedurally according to company guidelines and deadlines.

Ensure communication is effective through store and back to brands team weekly daily analysis of commercial reports and implantation and action plan where necessary.

COSMETIC TRADING L.L.C. (THE BODY SHOP)

(MAY 2005 to MAR 2011)

Store Manager

Duties and Responsibilities:

Promoting the products.

Merchandising for the shop.

Preparing schedule for the staff

Training the staff for products information and knowledge.

Ordering weekly stocks.

Helping the staff to reach their targets.

Setting shop targets for staff.

Helping staff to give best customers service.

Solving customer queries.

Keeping a track of the inventories.

Stock take and stock management

S.S.C Passed from Our Own English High School, Dubai, U.A.E. (Delhi Board C.B.S.E Syllabus)

Proficient in MS OFFICE (MS WORD, MS EXCEL. POWERPOINT, E- MAIL & INTERNET)

Intermediate in Microsoft excel certified by Exec train.

Certified for Excellence in FRAGRANCE TRAINING by VICTORIA SECRET BEAUTY & ACCESSORIES – 2015

Certified for completion of OPERATING SYSTEM TRAINING for flagship stores by VICTORIA SECRET – 2012.

Certified for successfully completing Microsoft Excel Intermediate.

Certified for Human Resource Management by Blue Ocean Institute -2020. Nationality Indian

Religion Muslim

Date of Birth May 7th 1981

Visa Status Mothers (Sponsorship)

Language Skills English, Hindi, Urdu & Arabic

Passport No. L2499398

Education

Certifications

Personal Details

REFERENCE: Will be furnished upon the request

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