Customer Accounting
Resume:
ONODWA NDLOVU
** ********* ******, **** ****, King William’s Town 5601
**********@*****.***
SUMMARY
Hard working NHC Accountancy graduate with proven leadership, organizational skills, interpersonal skills and excellent work ethic seeking to apply my abilities to your company.
EXPERIENCE
Foot Soldiers
Promoter March 2017 – September 2017
Promote a client’s brand.
Increase customer awareness for that particular product.
Make sure I have sound product knowledge.
Bhavisha Ranchod - +277******** [ Foot Soldiers]
Capita SA
Customer Experience Advisor September 2017 – June 2018 & November 2019 – March 2020
Contribute individually and as a member of a team to ensure customer satisfaction.
Handle all customer financial details, such as account information, credit card information, banking information with relevant integrity and confidentiality.
Clarify payment terms and invoices.
Have sound product knowledge to assist customers effectively and efficiently.
Note accounts accurately and send correspondence to customers with terms of their contracts.
Electronic filing of client details.
Promote self service for customers.
Promote new offers we have for customers like phones and discounts on tickets.
Contribute to set KPI’s for sales
2017 – 2018 [Reyhaad Lagardien - +27-711******] ; Capita SA
2019 – 2020 [Aymey Phyfer – (Trainer) - +27-644******] ; Capita SA
EDUCATION
Bisho High School Matric Certificate – 2012
(Mathematics, Accounting, English FL, IsiXhosa HL, Economics, Geography, Life Orientation)
Cape Peninsula University of Technology NHC : ACCOUNTANCY – 2017
( Financial Accounting 1+2, Communication 1, Economics 1, Cost Accounting 1+2, Business Information Systems.. Etc)
SKILLS AND COMPETENCIES.
Computer skills and administrative skills (Microsoft, Excel..)
Communication skills
Ability to work under pressure
Active listening
Interpersonal skills
Sound knowledge of Microsoft Word and Excel
Able to excel in both an individual / group setting
KPI focused
Sound financial accounting knowledge – bookkeeping and invoicing.
AWARDS AND ACKNOWLEDGEMENTS
I represented my high school at an annual take a girl to work project in 2010 for the Department of social development which led to my school being recognized/invited for the event annually.
Awarded top achiever for customer satisfaction at Capita SA which combined with the rest of my teams achievement made our unit rank 2nd after the UK.
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