Customer Service Front Office

CURRICULUM VITAE

PERSONAL INFORMATION

NAME : MARYANN WAMBUI KARATHE

GENDER : FEMALE

CONTACT : 071*******

RELIGION : CHRISTIAN MARITAL STATUS. : SINGLE NATIONALITY : KENYAN

ADDRESS : P.O BOX 180 00219 KARURI

EMAIL ADDRESS : ********@*****.***

LANGUAGE : ENGLISH AND KISWAHILI BOTH SPOKEN AND WRITTEN

CAREER OBJECTIVE

●To work in an organization that allows me to utilize my abilities to the well-being of the organization

●To relate well with my other employees and use the knowledge acquired academically or otherwise to see the company grow.

EDUCATIONAL BACKGROUND.

2013-2015 : NAIROBI INSTITUTE OF BUSINESS STUDIES

FRONT OFFICE MANAGEMENT

DIPLOMA IN CUSTOMER SERVICE

COMMUNICATION SKILLS

OFFICE PROCEDURE

TYPING

2011 April-2011 August : KIAMBU INSTITUTE OF COMPUTER AND ENGINEERING

COMPUTER PACKAGES

2007-2010 : KARURI HIGH SCHOOL

KENYA CERTIFICATE OF SECONARY EDUCATION

1998-2006 : TIGONI PRIMARY SCHOOL

KENYA CERTIFICATE OF PRIMARY EDUCATION

WORKING EXPERIENCE

2012 FEB-2012 MAY : Worked as a sales lady at IMPRESSIONS SERVICES DUTIES

Photocopying

Scanning

Printing

Photography

2012 JUNE -2015 MAY : Worked at VILLAGE GIFT GUEST HOUSE GIGIRI DUTIES

●Building a good relationship with all guests and resolve any complain quickly to maintain high quality customer service

●To deal with guests requests to ensure a comfortable and pleasant stay

●Dealing with guest billing processes

2016 FEB-2018 NOV : Worked at THE COTTAGE GUEST HOUSE GIGIRI DUTIES

●Front desk Duties

●Dealing with Guest billing processes

●Housekeeping duties

2018 DEC-2019 JUNE : Worked at KIJIJI HOMESTAY GIGIRI DUTIES

●Supervising and front desk duties

●Building a good relationship with all guests and resolve any complain quickly to maintain high quality customer service

●To deal with guests requests to ensure a comfortable and pleasant stay

●Collecting Payments

ATTRIBUTES

●Work diligently

●Hardworking and obedient

●Trustworthy

2019 AUG- 2020 MARCH : Worked at AIDAILU INVESTMENTS LTD DUTIES

Greeting and welcoming guests

Answering calls and taking messages

Collecting payment

Filing

Managing Databases-

SEPT 2020- DEC 2020 : Worked as a Home tutor DUTIES

Preparing lesson materials,

Identifying student strengths and weaknesses,

Helping with homework,

Explaining topics students don't understand

Praising effort.

REFEREES

1.CHARLES KARATHE NJOROGE IMPRESSIONS MEDIA SERVICES 072*******

2.PENINAH WANGUI KARANJA VILLAGE GIFT GUEST HOUSE 072*******

2. CHRISTINE WAMBOGO COTTAGE GUEST HOUSE GIGIRI 071*******

4.LII YANG

AIDAILU INVESTMENTS LTD 070*******

5.GRACE KOINANGE 072*******

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