Sales Representative Customer Service
Resume:
Kritika Soin
adjqlf@r.postjobfree.com
LinkedIn: https://www.linkedin.com/in/kritikasoin/ EDUCATIONAL BACKGROUND
Honours Bachelor of Science (H.B.Sc.) Sept. 2016- Jun. 2020 Majors: Biology and Psychology, Neuroscience & Behavior McMaster University
Hamilton ON
International Baccalaureate Program Diploma (I.B.) Sept. 2012- Jun. 2016 Notre Dame Catholic Secondary School
Brampton ON
WORK EXPERIENCE
Medical Laboratory Assistant LifeLabs Medical Laboratory Services Dec.2020- Present Mississauga, ON
• Unpack and sort a wide variety of incoming specimens receives from sources including physicians, clinics, hospitals, and mobile LifeLabs technicians.
• Confirm accuracy of all patient information on requisitions and specimen samples, resolve any problems or inaccuracies prior to testing, and perform required data entry.
• Prepare and sort-specimen for technical analysis. Customer Service Representative Compass Information Center Sept. 2018- Apr.2020 Hamilton, ON
• Updated paper and electronic files as new information was introduced,
• Reviewed and summarized paperwork to ensure accurate information,
• Conducted on-going research of services (i.e. use of internet).
• Conducted office duties (ie. filing, faxing, mailing) Student Auditor Brampton Civic Hospital May. 2019- Aug. 2019 Brampton, ON
• Tested the quality of patient room equipment to ensure that it was functioning adequately.
• Data collected was recorded into an online portal for more easy access for both technicians and healthcare providers
• Interacted with patients to ensure quality service and comfort.
• Collected observational, qualitative and quantitative data to updated inventory logs. Sales Representative Polo Ralph Lauren Outlet May 2017- Aug. 2018 Brampton, ON
• Assisted customers and ensured a quality shopping experience in a busy retail environment resulting in the creation of a loyal customer base.,
• Maintained a clean shopping environment,
• Organized team and generated work schedules to increase efficiency. TEACHING EXPERIENCE
Biology Teaching Assistant Biology 1A03: Cellular and Jan.2020- April 2020 Molecular Biology
Hamilton, ON
• Facilitated discussion on scientific literature to enhance the learning experience.
• Led laboratory and demonstrated lab techniques to ensure students understand how to conduct important techniques.
• Graded and provided feedback on scientific lab reports to ensure that students understand course concepts.
• Responded to student inquiries via email or in-person. Science Teaching Assistant Science 1A03: Investigating Science Sept. 2019-Dec.2020 Hamilton, ON
• Led and organized tutorials to effectively communicate course content.
• Facilitated discussion on scientific literature to highlight important concept.
• Graded and provided feedback on independent and groups assignments to ensure that student understand the important concepts.
• Responded to student inquiries via email or in-person. VOLUNTEER EXPERIENCE
Patient Advocacy/ Government Relations Fertility Matters April 2020- Present Canada (FMC)
Canada-wide
• Ensure that all advocacy activities are carried out with respect to FMC’s mission at the federal, provincial and territorial levels, this helped with the goal of promoting equal access to fertility treatment across Canada.
• Focus on province with elections in the upcoming year and create a relationship with pertinent government officials at both the provincial and federal levels. Events and Fundraising Fertility Matters Canada (FMC) April 2020- Present Canada-wide
• Plan, implement, and coordinate events to promote awareness of FMC and raise funds.
• Develop a sustainable base of funds to carry out missions of FMC through identification, development, implementation and management of finances. MSFitt Volunteer Physical Activity Centre of Excellence (PACE) May 2019- Apr. 2020 Hamilton, ON
• Trained to look for signs and symptoms of various conditions and worked one-on-one with clients that have multiple sclerosis to ensure a safe workout.
• Assisted clients with their specialized daily programs to help ensure that clients are meeting their personal goals.
Journalist Organ Advocacy Initiative Oct 2018- Apr. 2020 Hamilton, ON
• Scheduled, conducted and published interviews which uncovered opinions, stories and perspectives to many aspects of transplantation.
• Empowered broader public for altruistic donation and transplantation to improve the lives of people victimized by illicit organ trade and give hope to patients in need of transplant. Campus Events Subcommittee Humanity First Sept. 2019- Apr. 2020 Hamilton, ON
• Organized and led fundraising events to raise awareness in the community about pressing humanitarian issues.
International Student Mentor McMaster University Mar. 2018- Apr. 2020 Hamilton, ON
• Supported international students with information and resources,
• Promoted an inclusive and culturally sensitive community,
• Supported academic, personal and professional success at McMaster. Food Collective Center Volunteer MAC Bread Bin Sept. 2018- Sept.2019 Hamilton, ON
• Cultivated stronger food systems in the McMaster community.
• Empowered and supported Food Collective center users by fostering an inclusive environment.
LIVELab Volunteer McMaster University Jan. 2018- Apr. 2018 Hamilton, ON
• Assisted with clinical experiments and lab associated events,
• Managed multiple priorities including, scheduling, filing, data entry, and responding to phone calls and emails.
RESEARCH EXPERIENCE
Honours Thesis Project Tactile Perception Lab Sept. 2019- Apr.2020 Hamilton, ON
Supervisor: Dr. Goldriech
• Modelled a Bayesian observer using haptics to examine categorization of objects without a set associated prior.
• Read and discussed scientific research paper associated to project.
• Recruited study participants and obtain consent/demographic data to conduct experiments for data collection and analysis.
• Wrote reports and completed final thesis paper.
Research Assistant (Independent Study) Cognitive Science Sept. 2018- Apr. 2019 Laboratory
Hamilton, ON
Supervisor: Dr. Scott Watter
• Investigated functional and neurological framework of central information processing and cognitive control in humans.
• Used behavioural and electrophysiological methods to collect data.
• Gained practical lab experience through clinical trials and data analysis. Neurodevelopment and Plasticity Lab Course McMaster Sept. 2018- Dec. 2018 University
Hamilton, ON
Instructor: Dr. Kathy Murphy
• Investigated the Epilepsy-Autism Connection by assessing the relationship between RORB gene expression in the visual cortex and Generalized Epilepsy in patients diagnosed with Autism Spectrum Disorder.
• Familiarized with FIJI image processing and analysing software to improve data collection skills and enhance lab report writing skills. AWARDS / HONOURS
Golden Key Honour International Society
Granted membership to the top 15% of the program for outstanding achievement and Excellence at McMaster University.
McMaster Dean’s Honors List
Awarded for achieving a minimum of 9.5/12 GPA (first class standing) on at least 30 units (full- course load)à Levels 1 through 4
McMaster Honors Entrance Award
Awarded for achieving an entrance average between 90% and 94.99%. Highschool Honor Roll
Awarded for achieving an average between 80% and 89.99% àGrades 9 through 12 CERTIFICATION
Standard First Aid CPR/AED-HCP Sept. 2018- Present LANGUAGES
Fluent in Hindi, Punjabi, and French
REFERENCES
Available upon request
Contact this candidate