Manager Care
Resume:
PROFESSIONAL SUMMARY
WORK HISTORY
CARE MANAGER, CHCPE & ABI WAIVER
Connecticut Community Care, Inc,
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SKILLS
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Rachael Meade
* ***** ***** *******, New Milford, CT 06776
203-***-**** *****.*******.*@*****.***
To find and maintain full time employment in the human services field. To expand and
strengthen my career. To demonstrate my valuable skillfulness and expertise. To be viewed
as a loyal and respected employee. To continue to learn and grow in every way possible.
Wonderfully strong work ethic- reliable, ● Excellent communication skills- able to
dependable and highly self-motivated. speak and listen to others effectively.
Notable time management skills- plans and Above average reading and writing
follows a schedule, creates task lists and capabilities and comprehension.
allots adequate time to complete each ● Terrific "people" skills- works very well with
task accurately and precisely. Exceptionally others; welcomes ideas and suggestions.
detail oriented, yet open and inviting to Able to build good working relationships
task management suggestions. with others through trust and mutual
Remarkable problem solving skills- holds the respect.
ability to recognize a problem, develop a ● Significantly above average computer skills-
solution and implement the established vast knowledge and use of word processing
solution(s). Independent, yet valuable team and spreadsheet programs, internet and
player. email
04/2014 to Current
- Watertown, CT
Provides care management services for the Acquired Brain Injury Waiver and The
Connecticut Home Care Program for Elders, that arranges for non-medical home care
services as part of an overall care plan to maintain adults with physical and/or mental
disabilities, age 18-64 inclusive, in the community (ABI Waiver), as well as for adults age 65
and older inclusive, in the community (CHCPE).
Conducts systematic, comprehensive, person-centered assessments with individuals,
including family or representative as requested.
Works with the individual to identify a full range of public and private programs/services
available, including self-directed options and to explore available supports.
Works with the individual, the legal representative (if applicable), family members and the
interdisciplinary team to develop and implement a person centered care plan.
Ensures that the care plan includes measurable goals, objectives and documentation of
total service costs.
Works with individual to identify any barriers to expedite access to services and supports.
Advocates with the person to develop and implement strategies to minimize or eliminate
identified barriers.
Assists individuals with applications for identified services, programs and supports.
Conducts person-centered telephonic and in-person interviews, as well as other activities
CASE MANAGER, SSVF PROGRAM
Veterans Inc
RESIDENTIAL PROGRAM MANAGER, DMHAS YAS
Ability Beyond Disability
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necessary for reassessment, monitoring and adjustment of care plans.
Monitors and reviews continued cost effectiveness, quality and appropriateness of care
plan/service delivery as well as all contractual obligations.
Participates in research and education activities and shares with team members, as
requested or required.
Orients, mentors and educates individuals, team members, providers, family members and
legal representatives (if applicable) about the ABI Waiver & CHCPE.
10/2011 to 06/2012
- State of Vermont & State of Connecticut, VT & CT
Improved low income and very low income Veteran families housing stability through
intensive case management.
Provided eligible Veteran families with outreach, case management, and assistance in
obtaining VA and other benefits, which may include: Health care services, daily living
services, personal financial planning services, transportation services, fiduciary and payee
services, legal services, child care services and housing counseling services.
Provided time-limited payments to third parties (e.g., landlords, utility companies, moving
companies and licensed child care providers) if these payments helped Veterans' families
stay in or acquire permanent housing on a sustainable basis.
Made proper and adequate referrals to outside agencies and organizations in order to
maintain support and sustainability for Veteran families.
Properly documented all work performed and kept detailed, up to date consumer case
files in accordance with the Veterans Administration.
Traveled throughout the state to educate other organizations and agencies about the
SSVF (Support Services for Veteran Families) program.
06/2012 to 04/2014
- Danbury, CT
Acted as the Point Person to ensure that all consumers' needs were being acknowledged
and responded to in a timely manner.
Remained current with all pertinent consumer information.
Scheduled and conducted staff interviews. Conducted all staff hiring and firing tasks for
residential program.
Scheduled, developed and conducted mandatory staff trainings.
Created and implemented weekly staffing schedules. Appointed and implemented
scheduled staff to assist with consumers tasks/ needs.
Researched, understood, and accessed community and other agency resources to best
meet consumers' needs .
Lead and facilitated consumer's admission or discharge process.
Understood and acted responsibly with regard to funding sources and financing
consumers needs.
Monitored and ensured the quality of services provided to consumers.
Coordinated services, including various types of therapy for residents, ensuring that they
attended scheduled appointments.
Participated in community events and met with local leaders, which helped in the
development of activities and events for the consumers.
Conducted routine inspections of the housing for security purposes and identified issues
that needed resolution immediately.
Communicated regularly with consumers, family members, conservators/ guardians and
interdisciplinary team, answering questions and addressing concerns.
Developed new process for employee evaluations which resulted in marked performance
improvements.
EDUCATION
Post University - Waterbury, CT Masters of Science
Human Services, 2009
Western Connecticut State University - Danbury, CT Bachelors of Science
Justice and Law Administration, Psychology, 2007
Newtown High School - Newtown, CT High School Diploma
, 2002
ACCOMPLISHMENTS
● Was one of three CCCI care managers selected by CCCI management to participate in
the DSS ABI Waiver pilot program prior to CCCI being awarded the ABI Waiver contract.
● Assisted heavily in CCCI being awarded the ABI Waiver contract through DSS.
● Collaborated with DSS, CCCI management, ABI Waiver providers and fellow two CCCI ABi
Waiver care managers to orchestrate, develop and implement specific ABI Waiver
program processes, rules and regulations.
CERTIFICATIONS
● Human Services Board Certified Practitioner
● Certified Brain Injury Specialist
REFERENCES
● Professional References Available Upon Request
Contact this candidate