ZALAK BHATT

www.linkedin.com/in/zalakbhatt 562-***-**** adjqhx@r.postjobfree.com

EXPERIENCE Cloud Support Engineer (Networking) - Amazon Web Services, Herndon, Virginia August 2018 - January 2021

● Key contributor in resolving complex issues related to multiple AWS services that focus on networking technologies including AWS VPC, Elastic load Balancer, Route 53, AWS VPN and Apply advanced troubleshooting techniques to provide unique solutions to AWS customers' individual needs .

● Troubleshooting Layer 2/3/4 (ARP, TCP/IP, DNS, routing protocols such as BGP, OSPF, etc.) to eliminate any performance bottlenecks in the Customer Network.

● Provided Cloud Infrastructure configuration recommendations and best design practice guidance for highly available, scalable, and secure cloud/hybrid cloud environments architecting different AWS services.

● Managed critical lingering cases and drove them to resolution by designing effective resolution plans to provide better customer satisfaction.

● Active member of a training team, which p rovides quality training on various AWS Services like Amazon ELB, VPC, Route53 and Network Troubleshooting.

● Channel customer communication/feedback to the service team and drive it to the resolution by working with them.

● Actively participated in multiple projects that improve support-related processes and customers’ experience. Network Engineer - CenturyLink Inc, Monroe, Louisiana May 2017 - May 2018

● Managing and performing proactive maintenances on network elements for voice, video and data networks

● Responsible for providing L2, L3 support to the nationwide deployment of Cisco, ADTRAN, Calix, Citrix and Fujitsu switches and routers.

● Configuration of BGP, OSPF, VLAN, IPSec, VPN and building VPLS connections in the nationwide MPLS network .

● Troubleshooting issues in DSLAM, VLAN, MPLS, BGP, TCP/IP, IPTV, and HSI services using Networking Tools like Wireshark, Traceroute, ping, TCPdump

● Maintenance of the access network including reconfiguring DSLAMS from ATM to Ethernet configurations.

● Working with the Planning, Engineering and NOC to resolve escalated customer issues.

● Developing plans to augment capacity relief as needed. TECHNICAL SKILLS Tools: Cisco Packet Tracer 6.0, Wireshark, GNS3, Pycharm, Eclipse NS3, CMS, NOKIA SAM, TCPdump Networking: TCP/IP, UDP, OSPF, BGP, MPLS, EIGRP, DHCP, DNS, LAN/WAN, ARP, STP, NAT, PAT, VPN(IPSec, SSL), FTP, ICMP, SSH, SSL HTTP/HTTPs, 802.11, Firewalls, IDS/IPS, RADIUS

OS : Windows, Linux, Mac OS, iOS

AWS: AWS VPC, ELB, Route 53, VPN, Transit Gateway, Direct Connect, Auto Scaling, CloudFront, S3, WAF Language: Python

_EDUCATION Master of Science in Electrical Engineering (Specializing in Computer Networking) December 2016 San Jose State University

Network Programming and Applications, Network Security, Cryptography, SSL, Broadband Communication, Convergent Voice and Data Networks (VoIP), Internetworking, Web Page Development, Pen Testing, Wireless Communication Bachelors in Electronics and Communication Engineering June 2013 Gujarat Technological University

Computer Networks, Radar and Wireless Communication, Signals and Systems, Mobile Communication Systems, Optical Fiber Communication, Digital Communication, Basic and Advanced Electronics, VLSI, Nanotechnology ACADEMIC PROJECTS Designed highly available, fault tolerant and redundant solution system on AWS

• Designed redundant network systems using Auto-scaling, S3, Route53 and Load balancer between multiple availability zones. Study of VLANs using Arista Switch

• Implemented Intra VLAN to establish connection between hosts on the same VLAN. Configured Inter VLAN with the help of IP/Layer 3 routing. Applied OpenFlow protocol on OpenvSwitch to make it work as a Data Plane. Used an SDN controller to make the hosts communicate.