Social Media Customer Service

Location:

Nairobi, Nairobi County, Kenya

Salary:

20 to 40k

Posted:

January 26, 2021

Contact this candidate

Resume:

CHRISTINE WANGARI MBUGUA

071*******

P.O. BOX ***

KARURI

**/*/****

DEAR SIR / MADAM

REF: REQUEST FOR A POSITION AS AN OFFICE SECRETARY/ RECEPTIONIST/ASSISTANT MANAGER

I am a student in Multimedia University of Kenya persuing Bachelor in Applied Communication. I have completed my Diploma in Journalism and Mass Communication. I am best suited for this position because i would like to gain more experience in my field of study and put my career into practice.You will find me to be a positive, motivated and hardworking person who is keen to learn and contribute.

What motivates me to succeed in life is my family.I come from a humble background but my parents strive very hard to offer me the best gift in life which is education.I embrace education to provide a better life for my family.I have accomplished a commercial program on UGIMA WA MWILI aired live in KBC CORO FM.I will make an impact in your organisation by working hard and with determination to achieve the organisation's goals.

I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience. Incase you do not have any suitable openings at the moment I would be grateful if you would keep my CV on file for any future possibilities.I am looking forward to your favorable response. Thank you.

Yours faithfully,

c.w

CHRISTINE WANGARI MBUGUA.

CURRICULUM VITAE

MBUGUA CHRISTINE WANGARI,

P.O BOX 392,

KARURI – KIAMBU,

MOBILE: 071*******,

MARITAL STATUS: SINGLE,

EMAIL; *******************@*****.***.

CAREER OBJECTIVE

To obtain an actively based position where I can apply my talents and experience as a journalist in a challenging and progressive environment.

WORK EXPERIENCE

POSITION HELD: INDUSTRIAL ATTACHMENT IN RADIO DEPARTMENT

COMPANY: CORO FM AT KENYA BROADCASTING CORPORATION (KBC)

DUTIES HELD

·I had my program on First AID Tip that was aired daily.

·Editing on Adobe Audition/ Cool edit.

·Research, Scripting and translation of programs.

·Music scheduling that is played during Coro FM shows.

·Translating news from English/ Kiswahili to Kikuyu to be aired by Coro Fm.

·Participate in Christmas skits play for Coro Fm.

·Social media Marketing; to communicate with Coro FM followers in social media platforms like Twitter and Facebook.

POSITION HELD: Barista and a waitress

COMPANY: Kaffe Afrikana Bistro LTD

DUTIES HELD

·Brewing coffee.

·Carrying out stock taking on a regular basis and reconciling physical stocks and records.

·Order delivery.

·Food preparation and presentation.

·Order-taking procedure and suggestive selling.

·Service.

OTHERS

POSITION HELD: Brand Ambassador

COMPANY: Youth Dynamixs (YDX) Sales Agency

DUTIES HELD

·Promotion and sale of Ariel, Oral B and Pampers products in both in-store and wholesale outlets.

·Generate a list of clientele visited that was to be submitted weakly to the administrator.

POSITION HELD: Brand Ambassador

COMPANY: Hallmark Sales Agency

DUTIES HELD

·Promotion and sales of Lipton tealeaves, a unilever product in an in-store outlet.

SPECALISED SKILLS

·Communication and interpersonal skills: good verbal and written skills in English and Kiswahili languages.

·Editing skills.

·Translation skills

·Script writing.

·Reporting.

·Interview skills

·Communication skills.

·Researching.

EDUCATION BACKGROUND

SEPTEMBER 2019 - 2022: Multimedia University of Kenya.

Award: Persuing a Bachelor in Applied Communication.

SEPTEMBER TO DECEMBER 2018: Industrial attachment in kenya Broadcasting Corporation.

(KBC)

JANUARY 2017 - APRIL 2019: Multimedia University of Kenya.

Award: Diploma in Journalism and Mass Communication.

MARCH 2016: Dormans the Coffee Experts Training.

Award: Certificate.

JANUARY 2016: Petanns Institute of Advanced Driving and Business Studies.

Award: Certificate in Computer Application

·Introduction to Computer Science.

·Ms. Windows.

·Typing.

·Ms. Word.

·Ms. Excel.

·Ms. Access.

·Ms. PowerPoint.

·Ms. Publisher.

·Adobe Pagemaker.

·Internet and Email.

2012-2015: Gathirimu Girls High School.

Award: Kenya Certificate of Secondary School.

Attained: Grade C Plain.

2004-2011: Kibathi Primary School.

Award: Kenya Certificate of Primary Education.

PERSONAL ASSESSMENT

Creative, hardworking, research, faith sharing, socializing, reliable employee, multi-skilled, always eager to learn and willing to work in a challenging environment.

OTHER SKILLS AND COMPETENCE

·Hardworking and creative; willing to assume responsibility.

·Good photography skills.

·Good writing and reporting skills.

·Team player.

·Excellent customer service.

·Effective at communication with broad range of client and management.

·Motivated and self-driven.

·Excel in planning and executing multiple project deadline driven environments.

·High interpersonal communication skills.

·Determined and dedicated in delivering my service.

HOBBIES