Customer Service Representative
Resume:
MELISSA DAVIS
***-**** ** **, *********, Oh, ****7
adjqet@r.postjobfree.com
Work Experience
Construction Controller
City of Canton Water Department - Canton, OH October 2007 to July 2020
• Completes work orders by using a computer program to create a report of work orders received; printing work orders; and closing out work orders.
• Responds to customer calls by dispatching servicemen/crews to said locations; communicating with all other departments to ensure the problem is solved; interacts with the billing department with for the dispatching of delinquent bills.
• Various office duties including spread sheets, filing, assist supervisors with additional paperwork, and scanning locations into the system.
Police/Fire Dispatcher
City of Canton - Canton, OH October 2003 to October 2007
• Receives telephone calls from the public concerning emergency and non-emergency situations.
• Dispatches all appropriate safety and services personnel and equipment, by radio or phone as required.
• Disperses all non-related calls or non-emergency calls by providing caller with appropriate information or referral.
• Maintains working area, radio and telephone equipment as required.
• Assists in training new employees.
• Maintains records, logs, forms and other materials.
Customer Service Representative / Dispatcher
FedEx Customer Critical - Uniontown, OH January 1998 to October 2003
• Responsible for handling inbound, out-bound calls, and emails in a timely and professional manner.
• Provide customers proper knowledge of all the equipment to ensure they are given the correct set up and that their shipment delivers on time.
• Speak to and/or send deliveries to drivers and set up payment for them.
Education
High school diploma
July 1995
McKinley High School - Canton, OH
Skills
• Microsoft Office
• Microsoft Word
• Microsoft Excel
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