Technical Support Engineer

GIRISH BHAJANLAL JULKA

E-mail: *************@*****.***

Contact No: +1-661-***-****

CERTIFICATION

Microsoft Azure Administrator Associate

Microsoft Certified IT Professional

Microsoft Certified Professional

Technical Skillset

Operating System

Microsoft Windows Server 2003, 2008, 2012, 2016 and 2019

Application

Microsoft Active Directory, DNS, DHCP, Microsoft Exchange, Microsoft System Centre Configuration Manager (SCCM), Wonderware Archestra, Wonderware Historian, Yokogawa Systems, Password Pro Manger, Microsoft Office, MS Outlook, ServiceNow

Database

Microsoft SQL Server 2008 / 2012 / 2016

Scripting Language

PowerShell

Hardware Platforms

HP ProLiant BL/DL Server Series, Dell PowerEdge R730 Servers, Panasonic Toughbook’s, Lenovo 910/920 series, HP 800/8200/8300 series, Thin Client & ThinManager 12.0, DigiAnywhe re USB/14, SensorProb e2 v2.0, ProLiant BL460c Gen9 Chasis

Virtualization

Microsoft Hype-V, VMWare

Cloud Platform

Microsoft Office 365, Microsoft Azure

Tools & Utilities

SolarWinds, Splunk, Wireshark, Netmon

Antivirus

Symantec Endpoint Protection, Sophos, Symantec Live Update Administrator Infrastructure, McAfee

Web Application Servers

Microsoft IIS

Backup Management

Acronis 11.5/12.5, Veeam Backup & Replication 10, NetApp

Monitoring Tools

Orion, SCOM, Splunk

Experience Summary

Specialist - Cloud & Infra Services - L&T Infotech Bakersfield, CA 25th July 2015 to till date

Managing and Maintaining SCADA (Supervisory control and data acquisition) environment

Configuration of RAID on HP & Dell Server G8/G9

Supporting and Managing vSphere Esxi 6.5/5.5 Infrastructure. Patching ESXi Host & changing root passwords every 6 months

Configuration of Networking and Storage components of vSphere Esxi 6.5 Infrastructure

Managing and maintaining Acronis 11.5/12.5, Veeam Backup & Replication 10 and Symantec Server 12.0 and 14.0

ThinManager 12.0 and FactoryTalk View SE Deployment for Operation Control Rooms

Providing on call support on weekends for issues and change Management

Commissioning/Decommissioning Windows/Linux VM’s

Restoring Virtual Server from NetApp Backup

Responsible for cutover of OSI PI servers, Wonderware Intouch Galaxy which includes Active Factory, I/O Servers, GR nodes & Historians

Monitoring Server Infrastructure using SolarWinds Orion Monitoring Solution

Install and configure VMware ESXi hosts and HA/DRS to form a cluster that supports High Availability of the running VMs. Perform physical to virtual server conversion to increase high availability of server and reduce the infrastructure cost, Perform Major Upgrades of VMware ESXi operating system, Perform Hardware Failure Break fix issue

Coordinate with field analysts and operators for day to day operation activities.

Installation of SensorProb e2 v2.0 in Field Server Rooms

Creation of Group Policy Object (GPO) as per the Security Technical Implementation Guide (STIG)

Design, configure, install, support, and maintain Microsoft Active Directory and Single Sign-on functionality

Upgrading SolarWinds Orion SAM,NPM,SRM & VMAN Modules

Upgradation of Windows Server 2012 R2 Domain Controllers to Windows Server 2016

Troubleshooting Active Directory replication using Replmon & Repadmin tools

Applying GPO’s on User & Computer Object through Change Management System

Upgrading Acronis Management Backup Solution.

Installing & Configuring Veeam Backup & Replication Solution

Installing Veeam Client agent on Windows Server 2016 Physical & Virtual Servers

Manually taking backups of DCS Yokogawa Systems isolated systems

Restoring Physical Server (TIB file) from Acronis Backup

Perform EICAR Test for Symantec SEPM Antivirus

Performing field visit on monthly basis & helping Analyst to maintain Operational infrastructure

Updating VM and Physical Templates. Exporting and Importing OVF Templates

Perform patch evaluation for different application such as Rockwell, Yokogawa, Wonderware, Symantec, Acronis and other SCADA Applications.

Senior Systems Engineer - L&T Infotech, Mumbai, India 16th July 2012 to 25th July 2015

Planning & designing Exchange 2013/2010/2007 Infrastructure

Managing High availability and Site resilience of Exchange 2013/2010

L3/L4 Troubleshooting of Microsoft Exchange 2013/2010/2007

Monitoring Exchange Infrastructure using SCOM

Worked on Enterprise Vault 11.0

Patching Exchange Environment ( HUB, CAS, Edge & Mailbox Server )

Worked on Active Directory 2003/2008/2012

Designed, strategized migration of around 20000 mailboxes from on-premise Exchange 2010 to Exchange Online

Worked to setup the IaaS to move pilot workload to Microsoft Azure

Prepare High Level Design and Low-Level Design documents

Conduct Extensive testing (POC) of different Third-party migration software like Archive 360 for migration of Archived data in Enterprise Vault to Office 365

Troubleshooting Mail flow related issues

Technical Support Engineer (SE) - Symantec Software India Pvt Ltd, Pune, India 30th May 2011 to 13st July 2012

Worked on Enterprise Vault Version 8, 9 and 10 for Microsoft Exchange 2003,2007 & 2010.

Worked as a Technical Support Engineer (SE) for Enterprise Vault Support

Troubleshooting on Archiving, Restore & Retrieving issues

Troubleshooting on Journal Archive issues

Troubleshooting on PST Migration, Vault Cache & Virtual Vault issues.

OWA Archiving issues, Outlook Anywhere archiving issues

Technical Consultant- Wipro BPO (A Division of Wipro BPO Ltd), Mumbai, India 27th August 2007 to 26th May 2011

The primary role was to support Microsoft Premier and Pro business customers for Microsoft Exchange related issues

Providing support for any issues related to customers messaging environment with thorough understanding and skilled troubleshooting

Publishing documents (Knowledge Base [KB]) future reference

Closely working with Microsoft Exchange product to input bug information

Knowledge transitioning and team mentoring

Building POC or Lab environment to test product behavior or new changes

Ensuring high level of customer satisfaction with minimum days for problem solving and meeting the VSAT (Very Satisfied Customer) statistics of 80% laid down by Microsoft

Troubleshooting issues related to migrations

Troubleshooting Exchange setup issues

Exchange database management using Eseutil and Isinteg

Recipient policies, Mailbox manager Policy

Deploying and Troubleshooting Exchange 2003 Server, Exchange 2007(CCR), Exchange 2010(DAG) Clusters, Exchange Database related issues and providing Disaster Recovery solutions

Troubleshooting for IMAP4, POP3, SMTP services in MS Exchange 2000, 2003, 2007 and 2010 server, which provide encrypting and digitally signing mails

Troubleshooting Exchange 2000, 2003, 2007, 2010, 2013 Connectors related issues like mail flow between servers not working, mail flow to the internet incoming and outgoing, Configuring Disclaimers, Configuring email routes as per customer requirements. Domain Name space Sharing issues

Troubleshooting issues related FAX connectors

Conducting triages and discussing worked upon cases in the team on some specific issues

Working on labs to reproduce the issues and find resolutions

Suggesting the best possible recommendations by Microsoft with regards to the new Exchange server setups in terms of the email flow

Education

Year

Qualification

University/Board

June 2002

Diploma in Industrial Electronics

Maharashtra State Board

March 1999

SSC

Maharashtra State Board

Personal Particulars

Date of Birth : 17-04-1983

Visa Status : H1b (Valid till July 24, 2021) with Approved I-140

DECLARATION

I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.

Place: Yours Sincerely,

Date: Girish Bhajanlal Julka

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