Customer Service Lean Six

Michelle Cuggy

Organized, deadline-driven professional skilled in multitasking in a fast-paced environment. Offering excellent communication, planning and prioritization skills demonstrated through 4 years of performance. Recognized for a passion in continuous improvement. Technology-oriented with attention to detail and a commitment to providing a high level of service and support to clients.

Skills

Microsoft Office

Payroll

Communication

Project Management

Customer Service

Organization

Data Entry

Work History

Mar 2020 -

Current

Operations & HR

Hire Quest LLC, Ladson, SC

Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Assisted various departments with change by communicating new improvement plans and expectations.

Entered invoices in Quickbooks requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Address Moncks Corner, SC, 29461

Phone 843-***-****

E-mail *******@*****.***

Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. Monitored and handled all employee claims, including performance-based and harassment incidents.

Jan 2017 -

Mar 2020

Implementation Specialist

AAP, Summerville, SC

Managed payroll processing of weekly, bi-weekly and semi-monthly payrolls for over 2000 employees

Configured, installed and handled troubleshooting tasks for variety of different applications

Ensured implementation is tailored to client needs by focusing solutions on industry- specific workflow, client base and protocols

Implemented payroll training initiatives by incorporating industry trends and collaborating with senior leaders

Assessed project scope to ensure that all details and customer expectations were completely understood ahead of time

Created and implemented new process to reduce cycle time Jan 2016 -

Nov 2016

Office Administrator

C.R. Hipp Construction Inc., North Charleston, SC

Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.

Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

Supported Managers and Accounts Payable with effective correspondence management, document coordination and customer relations. Kept detailed records of supplies and office equipment use to effectively budget and make orders for new supplies.

Education

Jan 2019 -

Current

Associate of Arts: Business

Trident Technical College - Charleston, SC

Certifications

Nov 2018 Lean Six Sigma Yellow Belt

Sep 2015 Notary Public

Contact this candidate