technical writer, technical support, editing
Resume:
Andrew Schiller
Entry-level Technical Writer
Bellingham, WA 98225
*************@*****.***
SKILLS
● 10+ years in technical support
● Experienced with quickly learning and understanding a variety of technical products and issues, and communicating complex technical knowledge clearly and simply to co-workers and clients, sometimes as part of developing or updating documentation
● Journalism background in editing a variety of content for accuracy, clarity, conciseness and style -- while under deadline EXPERIENCE
AUGUST 2020 -
JANUARY 2021
Customer Support Agent - Brivity
● Provided technical support for a web-based CRM in the real estate industry
● Utilized walkthrough videos and screenshots to
convey technical answers and step-by-step
instructions in a user-friendly way
JULY 2017 -
SEPTEMBER 2019
Client Technical Analyst II - CDK Global
● Piloted and documented a process that was widely used by my team and department -- including a
training walkthrough that was added to the
knowledge base
● Maintained data feeds to and from car dealerships, building and managing strong client relationships
DECEMBER 2016 -
JULY 2017 Client Technical Analyst I - CDK Global
EDUCATION
DECEMBER 2010 -
DECEMBER 2016
Help Desk Agent II - Atos
● Oversaw transfer of the team’s knowledge base to a new platform, and updated knowledge articles
● Maintained file transfers of critical financial data for Morgan Stanley clients
AUGUST 2009 -
DECEMBER 2010
Help Desk Agent I - Atos
● Front-line phone support for Morgan Stanley clients DECEMBER 2008 -
AUGUST 2009 Copy Editor - The News-Herald
SEPTEMBER -
DECEMBER 2008 News Copy Desk Intern - Columbus Dispatch JUNE -
AUGUST 2008 Features Copy Desk Intern - Columbus Dispatch AUGUST -
DECEMBER 2007 Copy Desk Chief - Daily Kent Stater
AUGUST 2005 -
AUGUST 2008 BS in Journalism (3.14 GPA)- Kent State University AUGUST 1999 -
MAY 2003
Diploma with honors (4.016 GPA)- Lebanon High School
● Scored a 5 on the Advanced Placement English test, and a 3 on the Advanced Placement Calculus AB test
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