Andrew Schiller

Entry-level Technical Writer

Bellingham, WA 98225

513-***-****

adjqdi@r.postjobfree.com

SKILLS

● 10+ years in technical support

● Experienced with quickly learning and understanding a variety of technical products and issues, and communicating complex technical knowledge clearly and simply to co-workers and clients, sometimes as part of developing or updating documentation

● Journalism background in editing a variety of content for accuracy, clarity, conciseness and style -- while under deadline EXPERIENCE

AUGUST 2020 -

JANUARY 2021

Customer Support Agent - Brivity

● Provided technical support for a web-based CRM in the real estate industry

● Utilized walkthrough videos and screenshots to

convey technical answers and step-by-step

instructions in a user-friendly way

JULY 2017 -

SEPTEMBER 2019

Client Technical Analyst II - CDK Global

● Piloted and documented a process that was widely used by my team and department -- including a

training walkthrough that was added to the

knowledge base

● Maintained data feeds to and from car dealerships, building and managing strong client relationships

DECEMBER 2016 -

JULY 2017 Client Technical Analyst I - CDK Global

EDUCATION

DECEMBER 2010 -

DECEMBER 2016

Help Desk Agent II - Atos

● Oversaw transfer of the team’s knowledge base to a new platform, and updated knowledge articles

● Maintained file transfers of critical financial data for Morgan Stanley clients

AUGUST 2009 -

DECEMBER 2010

Help Desk Agent I - Atos

● Front-line phone support for Morgan Stanley clients DECEMBER 2008 -

AUGUST 2009 Copy Editor - The News-Herald

SEPTEMBER -

DECEMBER 2008 News Copy Desk Intern - Columbus Dispatch JUNE -

AUGUST 2008 Features Copy Desk Intern - Columbus Dispatch AUGUST -

DECEMBER 2007 Copy Desk Chief - Daily Kent Stater

AUGUST 2005 -

AUGUST 2008 BS in Journalism (3.14 GPA)- Kent State University AUGUST 1999 -

MAY 2003

Diploma with honors (4.016 GPA)- Lebanon High School

● Scored a 5 on the Advanced Placement English test, and a 3 on the Advanced Placement Calculus AB test

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