Sales Inside

Summary

Driven leader with a background in business and organizational development for startups. Implemented and executed sales training and campaigns which boosted the overall productivity of the sales team and increased revenue. Applied sales strategy based upon data analytics and competitive market research. Recognized for innovative ideas, finding ways to improve the organizations effectiveness.

CRM Systems:

Salesforce, kvCORE

Telephony Systems:

five9, Genesys

DocuSign

Outlook

WebEx Microsoft Office PowerPoint

Professional Experience

Syneos Health Somerset, NJ October 2019 – January 2021 Manager, Engagement Center

Responsible for managing performance of various outbound pharmaceutical engagement center programs

Established and expanded relationships with key decision-makers within client organizations

Maintains client relationships by communication and executing on deliverables

Generated, analyzed and delivered quarterly business reviews

Involved in program implementation and shut down.

Implemented strong focus on long term coaching and developing of ISR’s on a daily basis

Accountable for talent acquisition, performance reviews, and administering disciplinary actions when necessary

Ensures timely completion on necessary certifications and required program coursework Purplebricks Real Estate USA June 2018 – September 2019 National Director, Central Team Operations

Collaborated closely with the Global Founders and USA Executive Team

Reported Directly to the USA CEO

Completed a successful implementation and execution of the telephony system, CRM system, Customer Care Quality Assurance Scoring System and KPI Reports.

Managed all operations of the contact center including but not limited to the telephony system, CRM, customer experience third party review site, etc.

Oversaw payroll including advances, deductions, cancellations, commissions, hours, re-writes, etc. ensuring accuracy and prompt submission.

Strategically planned and created the Inside Sales Department, Customer Care Department, and Relocation Department.

Utilized CRM system for lead management and to provide accurate monthly forecasts.

Implement monthly, quarterly and annual performance reviews.

Supervised, coach, and mentor a team of professional Central Real Estate Experts.

Managing and handling of disciplinary actions.

Responsible for third party vendor management and relationship building

Liaison between the DevOps Team, Product Owner and all key stakeholders within the company. NJFX Wall, NJ September 2017 – March 2018

Ecosystem Development Manager

Collaborated directly with the CEO and CFO.

Built and socialized network relationships between carriers, content providers, and ISP’s.

Provides network solutions for points of failure.

Collaborates with building operations and site access regarding tours, new customers and build requirements.

Responsible for monitoring 40 accounts within the organization. nrg Wall, NJ May 2016 – April 2017

Manager, Community Solar Sales

Reported directly to the VP of Sales, provided monthly forecast and weekly KPIs to ensure the team hit their targets.

Trained and coached team which resulted in increased average number of sales per representative from 7 to 12 sales a month and increased revenue by 61% from 2015 to 2016.

Managed vendor performance in order to optimize conversion rate from 3% to 12%.

Responsible for monitoring the Community Solar P&L.

Responsible for quality assurance and auditing monthly sales.

Skilled in Salesforce; created dashboards, reports and trained on any changes made to the system.

Collaborated with recruitment to acquire new talent, interview process, performance reviews, and disciplinary actions up to and including termination.

A M A N D A L . N O R M A N

HTTPS:/ / WWW.L I NKEDIN.COM/I N/AMANDA-NORMAN-5 7 5 2 3 8 2 1 / PHONE 6 0 9 - 618- 9 9 2 3 • ******.*******@*****.*** Assistant Manager, Inside Sales February 2015 –April 2016

Transformed underperforming sales representatives into a successful team by implementing Community Solar.

Liaison between the NJ office, corporate office in Houston and our Salesforce technology team.

Responsible for campaign management, sales reports, monitoring the team’s workload, and performing call audits. Team Lead, Inside Sales August 2014 – February 2015

Supported the Inside Sales Manager and team with day to day tasks, training and reporting.

Performed commission report audits to ensure all sales were current.

On floor support for the team, ensured everyone hit their call and sales quotas. Inside Sales Representative February 2014 – August 2014

Educated customers of the solar energy process through inbound and outbound calls.

Qualified and scheduled appointments for customers to meet with an outside representative. Edvocate School Support Solutions Toms River, NJ May 2011 – June 2013 Consultant

Worked with Business Administrators of K-12 School Districts by providing RFP/IFB management and contract monitoring.

Enterprise Rent-A-Car Toms River, NJ June 2010 –May 2011 Management Trainee

Increased branch sales by providing product knowledge and superb customer service. Education and Certifications

Johnson & Wales University Providence, RI

Bachelor of Science, Entrepreneurship Degree, 05/10 Associates of Science, Business Administration Degree, 05/08 InHolland University Rotterdam, Netherlands (Study Abroad) 08/08-01/09

Courses focused on Economics and Finance

NJ Real Estate License NJ License, 10/18

Reference Number: 1866125

Skills and Accomplishments

• Awarded the Scholastic Scholarship at Johnson & Wales University for academics 2006-2010

• Selected to be a part of the Johnson & Wales University Direct Work Experience Program 2009-2010 o Hand selected by professors within the business school to serve on a team of four members to work closely with the Dean of the College of Business.

• Awarded the Global Minded Competition Award January 2009 o Constructed and presented a business plan for improving banking in Ghana in front of investors, professors and colleagues.

Activities and Leadership

Women in Solar Energy (W.I.S.E.) 2015-2017

Training, leadership, mentoring and networking within the solar industry. Sigma Sigma Sigma Sorority 2007-2009

Appointed a position on Honor Council as the Meeting Coordinator and Recording Secretary.

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