Desktop Support Manager

ANTHONY CAPLE

**** ********** ****, **, *********, North Carolina 28226,

704-***-****, ********@********.**.***

PROFESSIONAL SUMMARY Focused IT Technician experienced in designing and developing system enhancements based on data-driven approaches. Keep systems operating at peak levels to meet expected demands. Correct issues with analytical organized and systematic approaches.

Resourceful and insightful computer systems team member able to independently analyze and resolve problems. Improve functionality and usability with targeted reviews and forward-thinking strategies. Excellent troubleshooting and debugging abilities.

SKILLS Troubleshooting techniques Decision making

Time management Inventory organization

Microsoft Word Administrative support

Customer relations

Desktop Support

Natapp configuration

Ruckus Firewall administration

Solar Winds Monitoring

Software

Basic Linux commands

Setup of 4 distribution

Warehouses in Multiple

locations, cabling, desktop

setup, LAN/WAN connections

Detail oriented

MS Office

Symantec Anitvirus Software

Citrix Platforms

Wintel

Migrated over 250 users from

Windows 7 to Windows 10

Setup and support of POS sales

application for remote devices

EXPERIENCE September 2005 - June 2020

Systems Analyst

Europa Sports Products Charlotte, North Carolina

Developed integrated ERP and Security systems to meet changing operational demands.

Defined and organized systems with flow charts and logic diagrams.

Troubleshot program and system malfunctions to restore normal functioning.

Improved usability with incorporation of useful application packages and features.

Consulted with management to ensure agreement on system principles.

Tested, maintained, and monitored computer programs and systems, including coordinating installation of computer programs and systems.

Enhanced functionality by installing new systems and updating existing platforms.

Supported users with technical troubleshooting and software updates.

Verified level of supplies and requested new inventory to meet service levels.

Fixed [Type] and [Type] equipment problems with equipment with effective troubleshooting and repair abilities.

EDUCATION April 1986

Associates Degree Computer Science

Community College USAF, Colorado Springs, Colorado

USAF Technical school,, 2 years, Information Secuirty

Continuing education in Internet Security

Military USAF – 1980-1988

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