Technical Support Digital Marketing

ANITYA SHARMA

Address Email: *************@*****.***

S/O Sh. Rajinder Sharma Phone: +91-981*******

H.No. 2529, Sector 22C, Chandigarh

CAREER OBJECTIVE

To attain challenging and responsible position, where I can enhance my skills and capabilities in consonance with the organisation’s goals and objectives.

WORK EXPERIENCE

Exelium Technologies Pvt. Ltd. - Mohali, Punjab

Technical Team Leader Nov 2017 – Present

Exelium Technologies is a technical support company which can provide a complete range of services including technical support, security solutions, asset management, mailing and collaborative solution, server consolidation, and virtualization. It also hold expertise in web design, development, and digital marketing services.

Duties:

oAllocating jobs and workloads to individual staff members based on their ability.

oMaking sure all tasks given to staff are done on time and to the required standard.

oEnsuring a clean, safe and friendly working environment for all team members.

oMaking sure that Health & Safety rules are strictly followed by all team members.

oProviding accurate information to senior managers on key issues.

VWish Solutions Pvt. Ltd. – Chandigarh (3 years and 11 months Experience)

Technical Team Leader Jan 2015 - Nov 2017

Vwish Solution Pvt. Ltd is a U.S. based technical support company who provides support for printers, routers, modems, extenders, security cameras, internet connectivity issues and all kinds of Windows support, Mac troubleshooting through remote access, voice support and email support.

Duties:

oHandling the team of 25 technicians.

oManaging Breaks, weekly roster and MIS reports of team and providing proper feedback to management.

oProviding proper resolution as per customer requirement and satisfaction.

oAlso handling sales targets of the team.

oTroubleshooting experience in accounting software like Quicken and QuickBooks.

Dell Exclusive Store – Dharamshala, Himachal Pradesh (3 years Experience)

Sales and Services Representative Mar 2011 – Mar 2014

Duties:

oProviding customer support for hardware and software issues to the customers.

oDiagnosing technical issues via phone and email.

oAdvising customer of product features, configurations, pricing, services, availability, etc.

Logic ERP Software Solutions Pvt. Ltd. – Mohali (3 years Experience)

Service Engineer Oct 2007- Oct 2010

Logic Software is the leading software company. Established in 1992 having ERP software solution for different segments such as Pharmacy, Home Furnishings, Garments & Footwear, Electronics & telecommunication & FMCG.

Duties:

oInstallation of ERP software and SQL 2000 and 2005.

oTo configure the software and MIS report as per the requirement of user.

oImplementation of tax structure of consumer as applicable in their state.

oImplementation of billing structure as per the requirement of sale tax department of the particular reason.

oTo maintain MS-Access database and SQL database safety, and to trouble shoot if any error occurs in software.

ALMA MATER

P.G. Diploma in Computer Application from Punjab Technical University, Jalandhar.

Mater of Commerce from Himachal Pradesh University, Shimla.

Bachelors of Commerce from Himachal Pradesh University, Shimla.

Higher Secondary from Himachal Pradesh Board of School Education.

Matriculation from Himachal Pradesh Board of School Education.

TECHNICAL SKILLS

Tools: MS Office, Mozilla Thunderbird, MS Outlook, Logic ERP Software, SQL 2000 and 2005.

Platforms/ Operating Systems: Windows 7/8/10, Macintosh OS10.

INTER-PERSONAL SKILLS

Good command over communication skills.

Responsible attitude towards work.

Creative thinking.

Active listening skills.

Able to negotiate in positive manner.

Quick learner.

HOBBIES

Surfing Internet.

Love to play cricket.

DECLARATION

I hereby declare that the information mentioned above is true & to the best of my knowledge.

Date:

Place: Chandigarh ANITYA SHARMA

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