Content Writer
Resume:
CHRISTINA SCARLETT
CONTENT WRITER 305-***-****
DETAILS
**********@*****.***
SKILLS
Creative Writing
Interpersonal Communication
Effective Listening
Deadline Driven
PROFILE
A passionate writer with 10 years of experience working in fast-paced SAAS companies delivering excellent project and satisfaction results. Looking to make a career shift that aligns with my passion for storytelling and technology. A self-motivated idea-generator and successful collaborator proved to connect with diverse audiences. EMPLOYMENT HISTORY
Customer Success Manager at Procore, New York
July 2019 — November 2020
• Facilitating cross-departmental meetings to enhance processes and forge partnerships resulting in faster and more efficient decision making
• Formalizing scattered information to company stakeholders (marketing, engineering, sales) to impact product development
• Overseeing new hire on-boarding and producing training material, managing version control and updating collateral based on product releases Technical Implementation Manager at Splash, New York February 2017 — July 2019
• Orchestrating engineering, design, and sales teams to employ creative solutions around platform limitations
• Composing succinct client-facing documentation about technically complex features
• Establishing client onboarding by assessing project scope, defining key objectives, and providing details to all internal teams- creating a highly collaborative environment
Senior Commerce Specialist at Squarespace, New York January 2014 — February 2017
• Maintaining a database of canned replies breaking down the intricacies of the Commerce product to customers with varying technical knowledge
• Cultivating relationships between support and engineering to identify opportunities and examine viable solutions by instituting a quarterly meeting, directly impacting the product roadmap
EDUCATION
BA in Literature, Purchase College, State University of New York, Purchase CERTIFICATIONS/COURSES
Certified ScrumMaster, Scrum Alliance
April 2019 — May 2021
Change Management Foundations Course, LinkedIn
December 2019
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