Analyst Customer Service

Jasmeet Singh

Email: *************@*****.*** Tel: +1-317-***-****

Summary of Skills

Certified Six Sigma, ISTQB – CTFL and ISTQB – CTFL-AT (Agile Tester). Quality Assurance Analyst with 10+ years of experience and a proven track record of managing large enterprise software development projects that meet demanding time constraints and exceeding expectations. Demonstrated ability to motivate, organize, lead, and coach testing teams across multiple locations, while also excelling at turning individuals into teams that work efficiently and exceed expectations. Excellent communication and interpersonal skills resulting in long-lasting relationships with team members, stakeholders, and end-users. Promoted to positions of increasing responsibility because of strong leadership skills, teamwork, customer service, and overall performance.

SPECIFIC EXPERTISE

Analysed business requirements and user experience goals to develop test plans and test cases

Review and analysing requirements using Quality Center and executing Test Cases, Test Scripts and various other assistive documents to help in conducting tests for all possible scenarios

Testing Agile/Scrum development methodologies and worked very closely with developers and business users

Work on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system.

Encourage integrated testing concepts; the use of technology, and make suggestions on testing approach changes to improve the efficiency and effectiveness of testing procedures.

May run database queries in order to supply data validation within test scripts

Working knowledge of Automation using Selenium with Java Languages and API testing using Postman

Create system or business process flow diagrams

Have experience in leading the onsite and offshore teams while interfacing with the client and its peer groups.

Involved in lead activities, sending status mails to clients, attending daily status calls.

Involved in walkthroughs and review meetings with Business Users and Analysts, Developers for gathering the Requirement Specifications and formulating the Test Plan and to generate the proper test metrics

Coordinated and conducted UAT Testing with Users for various

Involved in the review meetings to ensure the QA Project Plan schedules were adhered to and the critical path activities meet the deadlines

Expertise in Test Management, Test Strategy, Test Plan, Test Estimation, Test Execution and Test Metrics for end-to-end robust and exhaustive testing

Experience in performance of Build Validation and Verification, Positive and Negative, Boundary Values Analysis, Equivalent Classes partitioning, Smoke, Functional, Integration, System, Regression, Ad-hoc, Cross–Browser, Compatibility, User Interface, System Integration Testing (SIT), E2E Testing and UAT.

Trained and presented demonstrations to the end users and stakeholders

Professional Engagements

Client: M&T, Buffalo, NY January 2019 to December 2020

Position: Senior Quality Assurance Analyst

Project: M&T are looking for a solution that will be use the feed of the Anti-Money Laundering (AML) risk and compliance systems to facilitates the best use of red flag detections, generation of true alerts, ability to manage investigations through cases, conduct quality assurance activities, file suspicious activity reports and drive reporting. Installed third party software called Actimize.

Responsibilities:

Validated NICE Actimize Suspicious Activity Monitoring & ActOne solutions

Validated NICE Actimize Suspicious Transaction Activity Reporting (STAR) solution for accurate case narration and reporting quality.

Participation in Sprint Planning Meeting, Daily Scrum Meeting and Retrospective Meeting with clients

Coordinated within onsite & offshore team for timely deliveries.

Designed and developed frontend and Backend test scenarios and Test cases for ActOne and SAM modules

Testing execution in Actimize tool for ActOne and SAM modules using ALM QC

Validated the ActOne UI with respect to the ERCM configuration & the UI mockups prepared by BA & confirmed by Business.

Validated various workflows, reason codes, task list & RFI templates for Consolidated Work Item (CWI), Case, Exit, Customer Screening, SAR, CRR, QAS, etc.

Validated the Roles & Entitlements for the Users & their Business Unit based on the permissions provided.

Validated the Data Mapping for STAR (Actimize SAR) solution & its proper population of data to the SAR form from the Case.

Worked on the QAS module to ensure the sampling of QAS items as per the user score, business unit, step change.

Used POSTMAN to test REST API.

Worked actively with the BA team to understand the Change Request (CR) and validate the code provided by Actimize.

Facilitated the Defect triage call to discuss new, existing defects logged by QA or Business team with Actimize, M&T Dev, Business & QA team.

Involved in CERT/UAT Testing

Prepare and review test plan, test scenarios & test cases.

RT Specialty, Buffalo, NY June 2018 to January 2019

Position: Quality Assurance Analyst

Project: Ryan Specialty Group is an international specialty insurance mix of property, casualty, professional lines, transportation and workers’ compensation insurance products that provides innovative solutions for brokers, agents and insurance carriers. Tested web-application Connector. The Connector is a low touch technology solution provided to our agency distribution force offering a broad spectrum of coverage solutions in an end-to-end web portal.

Responsibilities:

Responsible for preparing and executing the test cases for Functionality, Database and UAT

Coordinated testing the GUI and functionalities according to the guidelines of the test plan

Actively participate in walk-through, inspection, review and user group meetings for quality assurance

Created Automation scripts for checking the links, navigation, single location quote and multi-location quotes

Created excel calculator to cross verify system calculator

Created Automation scripts for eligibility questions

Used Eclipse platform to create selenium test scripts

Working collaboratively with an agile team constituted of developers for multiple applications, business analyst, product owner, scrum master and the business line.

As a member of the Agile Scrum team, participated in daily standup meetings, project status meeting as well as retrospective meetings.

Logged defects and track the defects reports using Test Rail

Used Jira for traceability

Used DBisql for verifying the database

Client: BMV - Indianapolis, IN September 2016 to June 2018

Position: Lead Quality Assurance Analyst

Project: Bureau of Motor Vehicles (BMV) of Indiana testing team was assembled to test all the registration fees, title fee, plate transfer fees, CDL, chauffeur fees, operator license fees. Worked on Several different projects and Monthly Release Projects.

Responsibilities:

Prepared a detail test schedule on a day-to-day basis for the project members to know the status of the QA Process.

Analysed business requirements, system and functional specifications, formulated including test plan, test cases, test scripts and Test Data.

Provided daily status email, weekly status report to Client Managers.

Maintained good communication with developers and management to ensure delivery of a Quality product on time.

Worked in agile environment with 2 weeks’ sprints

Involved in Mobile testing and payment testing

Involved in Functional Testing, Integration Testing, End-End Testing, Front End Testing, Acceptance Testing.

Working knowledge of Microsoft SQL 2014.

Client: INPRS, Indianapolis, IN January 2016 to September 2016

Position: Senior Quality Assurance Analyst

Project: Indiana Public Retirement System (INPRS) is a U.S.-based pension fund responsible for the pension assets for public employees in the state of Indiana. EBS: Oracle eBusiness Suite (EBS) is INPRS’ financial management application. INPRS utilizes EBS to perform the financial management functions for the organization (e.g., accounts payable, accounts receivable, budgeting, forecasting, cash management, loan processing, etc.). Project was based on fund 10 separating to fund 11 and fund 12- hybrid.

Responsibilities:

Prepared Test Cases and test scripts to validate the Functionality of the application.

Involved in Functional Testing, Integration Testing, End-End Testing, Front End Testing, Acceptance Testing.

Create and maintain the Validation Coverage Matrix and the Execution log for all phases of testing

Carried out manual testing of the application to verify the Functionality and the requirements associated with it.

Logged defects and track the defects reports using Quality Center.

Wrote and executed system test plans for high-capacity web server software and database-driven web-based applications.

Experience in using SQL server 2014.

Used SQL to extract the data and to verify the data.

Client: MD CHESSIE, Indianapolis, IN January 2014 – December 2015

Position: Quality Assurance Analyst II

Project: MD CHESSIE case management tool that supports foster care Child Protective Services, and Adoption/Medical Subsidy case management practice. CHESSIE data are used to support the State’s policy and practice and their data requirements and Federal reporting, such as Adoption and Foster Care Analysis and Reporting System (AFCARS), National Child Abuse and Data Set (NCANDS) and Business Object reports.

Responsibilities:

Worked on various modules intake, IV-E eligibility, resource management, court processing, case management, financial management

Worked on Service Case, Child Protective Services cases, Adoption cases, Provider management cases, staff management cases

Worked on Federal Reporting AFCARS, NCANDS, Safe-C and Cans-F

Participated in different phases of Software Development Life Cycle (SDLC)

Used Rational Quality manager to write the test plans, test cases, analysed the results

Experience delivering business value on time and with highest quality, even under aggressive release schedules

Ability to work independently, take initiative with minimal supervision and with the flexibility to adapt quickly to changing client requirements

Client: Wells Fargo, Winston-Salem, NC May 2012 to December 2013

Position: Quality Analyst

Project: Wells Fargo - Desktop Deposits (electronic deposits) were the major part of the application on which I performed the testing. Project was to work on the Desktop Deposit (DTD): Validating Remote Image check capture system by testing as Bulk Checks scanning /Reject Repair Scenario-Repairing MICR.

Responsibilities:

Reviewed and analysed high level and detail requirements and detail design of the application

Created, modified and updated test cases using ALM

Documented bugs and change requests using the Defects module of Quality Center

Wrote test cases for testing Remote Desktop Capture (RDC) and manually tested them

Worked extensively with maintenance of Check21

Tested mobile application for iOS and Android

Worked with different scanners as Single Feed and Multiple Feed Digital Scanners

Tested scanner drivers, Active X controls on different versions of IE browsers, Windows XP, Windows 7/8 and Windows Vista

Client: Molina Health Care Inc. Long Beach, CA July 2010 to April 2012

Position: Business System Analyst/ Tester (QA)

Project: This project is to implement the use of a vendor, The Assist Group (TAG), who will conduct prepayment review on high dollar claims. Request is to provide an end-to-end solution of the candidate claims to be extracted, transmitted, reviewed, negotiated and final settlements returned between Molina Healthcare Inc. and the Assist Group.

Conducted detailed walkthrough of business requirements and functional requirements with Business users, Development and QA Team

Conducted in-depth analysis for Inpatient claims data based on user requirements

Played a substantial role in the process definitions and business and functional requirements gathering, to develop a practical technology solution for automating sales methodology

Technical Skills

Defect Tracking Tools - HP Quality Center, MTM, TFS and Test Rail

Databases - MS Access, SQL

Automation - Selenium – Eclipse, API – Postman & UFT

Processes – Agile & Waterfall

Education and Professional Qualifications

Bachelor of Science in Supply Chain Management and Business Management INDIANA UNIVERSITY, KELLY SCHOOL OF BUSINESS BLOOMINGTON, IN

Professional Certifications

Six Sigma Certification,

ISTQB – CTFL (Foundation Level)

ISTQB – CTFL-AT (Agile Tester)

References

Professional references are available upon request.

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