ROSITA R. OLIVER

Cypress, Texas ***** • C 281-***-**** • adjq7h@r.postjobfree.com

COMPETENCIES

Accounts Receivable

Community Outreach

Contract Negotiations

Customer Engagement

Data Specialist/Analytics

Project Management

Small Business Development

Technical Training

PROFESSIONAL EXPERIENCE

SYSCO FOODS – HOUSTON, TX DECEMBER 2018 – JANUARY 2021 Master Data Specialist

Successfully created a high volume of vendor accounts and projects with effective auditing and analyzation to ensure sensitive documentation is compliant with company’s policy. Executed system integrity in multiple domains daily and cross reference three databases to analyze data and create new and existing vendors. Partnered with accounts payable and operating companies to ensure data integrity is accomplished before processing invoices and purchase orders. Effectively communicated with internal and external clients with modifications for approvals. Trained operating companies on system processes to submit new vendors and update existing vendors. Key Accomplishments:

Achieved 96% or higher service level (SLA) daily with high volume requests to create and make changes to existing vendors.

Served as a primary point of contact and provided knowledge of database with impactful problem solving to promote effective daily processing.

Developed processes to guarantee approvals prior to submissions to increase productivity and resolution. WOOD GROUP (FORMERLY MUSTANG) – HOUSTON, TX JUNE 2016 – NOVEMBER 2018 Master Data Specialist

Key Accomplishments:

Served as primary billing specialist between project managers and employees to ensure accurate invoice processing for up to 50 projects with 25+ employees per project for the Gulf Coast states weekly.

Trained business associates with processes of companies for accurate and timely billing.

Work closely with Accounts Payable team, Project Managers and Procurement in a queue environment by analyzing data received and modify as needed to support timely and efficient processing within an eight-hour service level turn around (SLA) of 100%.

Identified process improvement for domains to provide superior internal and external customer service. As a result, problem solving solutions were provided that improved processes.

Consulted and communicated with all stakeholders identifying causes of issues and executed resolution through a systematic and analytical approach.

Represented department with 98% of accurate billing to provide payout to project employees. PRAIRIE VIEW A&M UNIVERSITY – PRAIRIE VIEW, TX

Small Business Development Center/College of Business MARCH 2014 – MAY 2016 Program Associate/ Assistant to the Dean of College Business Key Accomplishments:

Supported the College of Business and other faculty/staff members with providing interested small business owners and students with business information.

Administered website technical support for Small Business Development Center updating workshop and program information along with registration links to be efficient for clients and visiting audience. Support included creating, reviewing and editing monthly newsletter with up to date information regarding the Small Business Development Center news along with featured clients.

Managed, planned and delivered programs, seminars, conferences, workshops to meet the educational needs of the Small Business clients and surrounding community of Waller County.

Analyzed data received and provided reports of impactful programming to Regional Office.

Communicated and initiated meetings with 50+ existing and start-up businesses across Waller and parts of Grimes County.

Managed territory compliance with federal, state, and local laws and regulations pertaining to EEOC, Affirmative Action, and unemployment benefits.

As Assistant to the Dean, master scheduler of student, faculty and operational meetings, travel itineraries, etc. Timely reconciled travel receipts for reimbursements. G. E.T. ENTERPRISES, LLC – HOUSTON, TX

AR Collections Specialist SEPTEMBER 2013 – DECEMBER 2013 Key Accomplishments:

Monitor customer account details on past due payments from receivables report to ensure collection and allocate payments. Ensure communications were resolved between external clients and internal partners efficiently and promptly.

Run daily reports for updated payments and provide customers with documentation as requested.

Collect credit history from customers for credit application approval.

Identify and escalate any compliance issues to avoid operational risks.

Ensure internal/external communications are clear and handled in an efficient and timely manner.

Processed and prepared suppliers' invoices to ensure reconciliation report meets accounting compliance using FMS software.

Researched and corrected client discrepancies to ensure data accuracy and monitored files for final billing. WASTE MANAGEMENT – HOUSTON, TX

Accounts Receivable Clerk II NOVEMBER 2007 – DECEMBER 2012 Key Accomplishments:

Applied customer payments to specific invoices in all Cash and Receivables systems for accurate posting in a call center environment.

Researched and performed adjustments to accounts for missed and unapplied payments.

Responsible for auditing automatic payment enrollment in online billing.

Reconciled checks received from vendors and customers, record in Access for audit purposes.

Developed a relationship with customers to identify and resolve issues promptly. DHL AIRWAYS – HOUSTON, TX

Accounts Receivable Cash Specialist JUNE 2002 – NOVEMBER 2007 Key Accomplishments:

Provide financial, administrative and clerical services to ensure efficient financial and administrative operations.

Ensured company records are with current and accurate information for vendors and suppliers to be paid within established time limits.

Collected way bills from all Business Units to enter data in Maintenance Application Systems (MAS) systems.

Prioritized work flow to present processed payments from businesses nationwide.

Handled special projects to process payments in an expedited manner. Technical Skills

Excel • Power Point • Access • Word • MAS (Maintenance Accounts System) • AS 400 • CitiDirect Payment Research LORI (Lockbox Online Research Image) • PVAMU Business Affairs Online Services • SharePoint • PV Talent • Banner • Voyager • Oracle E-Business Suite • Salesforce • STEP/STIBO • Workday • RME-CICS • AS240 Education

DeVry University - Houston, Texas

Bachelor of Science; Technical Management (Operations Management) October 2013

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