Cortney Smith

adjq76@r.postjobfree.com 404-***-****

Professional Summary:

•11 years of experience in manual Software Testing

•10 years working virtually/remotely

•8 years of experience in customer service/accounting/administrative roles

•Performed manual testing of multiple applications, on multiple platforms, multiple browsers and devices

•Experienced in creating test cases from Requirements, Use Cases, User Stories

•Knowledge of Airline Reservations Systems (Sabre)

•Advanced knowledge of Microsoft Office Suite

•Flexible and versatile to adapt to any new environment, project or application

Technical Skills:

•Methodologies: Waterfall, Agile

•Testing Types: Unit, Integration, System, Acceptance, Performance, Usability, Compatibility

•RDBMS and Databases: MS Access, SQL server

•Operating Systems: Windows, Mac

•Office Tools: MS Office, Word, Excel, PowerPoint, Outlook

•Defect Tracking Tools: Bugzilla, Jira, Quality Center (ALM), Source Forge, Excel

•Browsers: Firefox, Edge, Chrome, Safari

•Mobile Device Testing: iPhone, Android, iPad

•Applications: Sabre, Peoplesoft HR module

Work Experience:

BCD Travel 2009 to October 2020

Quality Assurance Test Analyst

BCD Travel is a provider of global corporate travel management. The company, headquartered in Utrecht, Netherlands, operates in 109 countries, with US$27.5 billion in total sales 2019 and a combined worldwide workforce of almost 14,900. Most of their employees are remote and located all over the world.

As a part of the Virtual QA team, my role is to

Review requirements and/or user stories provide feedback

Create detailed test scripts, test cases, validation checklists and the execution of the scripts, cases and checklists during the test cycle

Provide test reports on the results

Collaborate with the offshore and onshore development resources on defect resolution. This required defect reviews, detailed steps to reproduce in the defects and open communication on a daily basis.

Perform Unit Testing, Regression Testing, Smoke Testing, Functional, Integration, System, Usability and UAT testing

Lead production support calls and testing for production moves.

Tested multiple types of applications. Web based Reporting applications (DecisionSource), Reservation applications (CTSS & AgentSource), Hotel Applications (TripSource Mobile), Portal applications (TripSource), HR Module (PeopleSoft), Overseas Credit Card application (BATARRA), Internal HR Module (MySource)

Epic Consulting, Inc. 2005 - 2008

HR/Accounting Manager

•Directly supported the President of the company

•Effectively managed and coordinated all aspects of the Office Management, Accounting and HR, including direct oversight of 5 administrative assistants.

•Travel Manager

•Accounting responsibilities included:

•Generating monthly bills for 150+ jobs

•Reconciling and procuring outstanding accounts

•Accounts Receivable/Payable

•HR responsibilities included:

•Creating and maintaining employee files. (ex. – Background checks and processing of new hires, processing annual salary adjustments, coordinating COBRA benefits, etc…)

•Accurately processing 75+ employees’ timesheets and expense accounts to efficiently process payroll. I also communicated updates with our 401K provider and was responsible for releasing funds in a timely manner.

•Maintained electronic deposits and withdrawals; as well as processed and delivered daily bank deposits.

•Quality control of accounts

Ecolab, Inc. 2003 - 2005

Field Route Support Assistant

Supported Southeast Area Route Manager, Route Supervisors, & Field Route Managers

Maintained files for equipment orders, uniform orders, account transfers and invoices, as well as correspondence between field Associates.

Handled all risk management claims

Ordered all equipment, test kits, literature, new hire supplies, business cards, uniforms, and tools for employees and customers daily.

Organized and maintained spreadsheets and updates

Handled bi-weekly mailings to the Southeast route teams, as well as any correspondence from other departments or divisions within Ecolab

Quality control of accounts

Hooters of America 2002 - 2003

Assistant to the Controller and VP of Accounting

Effectively multi-functional roles of Assistant to the Controller as well as supporting 6 Restaurant Accountants and 3 Corporate Accountants.

Daily Duties included: gathering bank account balances, pay outs, and corporate store sales; inputted them into a report using excel spreadsheets for the Controller and the CFO’s review. Keyed inter-company transfers for Accountants in to Epicor Software.

Assisted accountants with period end audits

Administrative tasks included, light filings for A/P, ordering and maintaining supplies for 3 departments.

Other daily tasks included; setting up new stores with bank accounts, merchant numbers from 4 major credit card companies, applying for FEIN’s as well as applying for sales and use tax numbers.

Coldwell Banker Buckhead Brokers 2001 - 2002

Office Manager

Effectively operated in the multi functional roles as receptionist, customer service representative, and administrative support to Sr. Broker and supporting staff of 10 agents.

•Expeditiously handled and processed customer concerns and service situations by listening and directing the situation to appropriate department/area of resolution.

•Generated various time sensitive contracts, documents, and business correspondence while maintaining high confidentiality using computer skills.

•Effectively managed for multi-agents business calendars and appointments, demonstrated attention to detail and organizational skills. Updated Real Estate listings on Stellarview systems while maintaining updated office/personnel profiles on dual Internet Websites.

•Maintained invoicing/billing system of legal, property and financial documentation.

•Successfully balanced local books with home office books during each month end audit.

•Quality control of accounts

Education: Lanier Technical College

Work Status: U.S. Citizenship

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