Organization Effectiveness and Change Management Leader

Deborah Novak, MBA

PROSCI CERTIFIED ORGANIZATIONAL DEVELOPMENT & TALENT LEADER

Cell: 407-***-**** Email: **********@*****.***

OD Assessment tools – ADKAR implementation – Stakeholder and Risk Impact Analysis – Communication Plan Creation and Delivery – Vision Workshop Design and Facilitation – Curriculum Design and Facilitation – Executive and Change Management Coaching – Strategic Planning and Retreat Facilitation – Employee/Team Engagement – Teambuilding – Design Thinking

Executive Summary

Implemented ADKAR to build commitment to shared services model. Conducted stakeholder analysis, created cross-functional groups and designed/delivered leadership training for supervisory - senior executives to build change agility and embed change.

Partnered with subject matter experts to create and facilitate technical training. Co-created testing and audit process to ensure compliance and commitment to new processes.

Conducted interviews to map and document processes for decision-making and created job aids for procedures for new product launch.

Collaborated with stakeholders and created communication plans to reduce resistance to implementation of organization structure redesign. Initiative was to reduce variability, increase efficiency, and increase reliability of customer experience.

Co-designed Prosci Change Management training delivered to 700 leaders.

Coached leaders on communication strategies to reduce conflict and resistance.

Coached leaders on building communication & leadership skills to increase team performance. Sixty-five percent were promoted.

DSN CONSULTING: Change management firm

Interim Leader (Coaching & OD)

Clients include healthcare and non-profit organizations

August 2018 - Present

FLORIDA HOSPITAL: Florida Hospital employs over 22,000 individuals in Central Florida.

Organizational Effectiveness Department 2012 – July 2018 Senior Organizational Effectiveness Strategic Practice Leader 2016 – July 2018

Partnered with Senior Leader to implement culture transformation to Shared Services model that brought team from bottom third in performance metrics to number 1 among 45 hospitals.

Conducted coaching debriefs that were used in strategic planning and visioning retreats.

Helped create all staff town halls and messaging to build employee commitment to change.

Organizational Effectiveness Strategic Practice Leader 2012 – 2016

Designed and delivered Train-the-Trainer workshops to accelerate success of Leader as Coach model.

Served on Health Plan Executive Team to maintain operational efficiency and employee engagement during merger. Consultant to President of Health Plan and Chief Medical Officer for CIN.

DSN ASSOCIATES: Privately owned and operated consulting firm 2011 – 2012 Independent Consultant

Consulted with pharmaceutical, hospital, real estate development and mining leaders to drive learning and change. Taught Organizational Behavior and Leadership at Northwestern University for executives.

MACNEAL HOSPITAL: 400+ bed magnet, for-profit Chicago teaching hospital (Formerly part of 18 hospital Vanguard Health System now Loyola/Trinity). 2007 - 2011

Director of Organizational Excellence 2009 - 2011

Created organizational development function. Led OD hospital initiatives focused on culture change, leadership training, coaching and mentoring, employee engagement, patient satisfaction, and redesigned on-boarding.

Created Coach/Mentor Model adopted by corporation to increase safety and decrease process variability.

Co-led safety initiatives. Designed/implemented instructional strategy so all staff were trained with minimal operational impact. Resulted in decrease in Sentinel events from every 26 days to every 75 days.

Partnered to create recognition program to promote peer-to-peer accountability.

Manager of Organizational Excellence 2008 - 2009

Partnered with finance to develop training and strategy that reduced contract labor cost by $6M.

Partnered with CFO to diagnose process and performance improvement gaps and designed program that resulted in cost savings of $750,000

Business & Organizational Effectiveness Contract Consultant 2007-2008

Increased Employee Engagement scores from 2.53 to 4.441 in Chicago Business Office and improved operating efficiencies.

Full-time job was created based on client results.

Education & Certifications

MBA, Human Resource Management & Organization Development, Clark University, Worcester, MA

B.S., Journalism, Boston University, Boston, MA

Experience Point Change Simulation

Prosci™ Change Management, Prosci

Quality Improvement (PDSA tools)

Needs Analysis & Instructional Design Certifications, Langevin Learning Services

Standout 2.0 Leadership Assessment, The Marcus Buckingham Company

360 Leadership Assessment, LMAP

Success Profiles Talent Management Card Sort Analyst, DDI

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