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Customer Service Administrative Assistant

Location:
Grapevine, TX
Posted:
January 27, 2021

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Resume:

Natalie N. Church

*** **** ***** ******, *********, TX 76051 •817-***-****

OBJECTIVE

To obtain a career where I can utilize my knowledge and learn new skills in order to succeed.

EDUCATION

1992 – 2008 Mountain View College Dallas, TX

1989 – 1992 South Grand Prairie High School Grand Prairie, TX

WORK EXPERIENCE

2017 – Present Toll Brothers, Inc. Grapevine, TX

Purchasing Coordinator

Contract New Vendors

Update Pricing on Trades

Price Comparison on Trades and Vendors

Report to the Director of Purchasing of New Vendors and Pricing

Keep Track of New Communities Opening in Texas

2014 – 2017 Toll Brothers, Inc. Grapevine, TX

Permit Coordinator

Receive Starts Paperwork from PM to order architectural plans

Putting permit packets together for different cities in DFW

Checking the status of permits with cities

Ordering plot plans, foundations, energy reports, flooring grids, and truss plans for permit

Weekly reporting of houses on hold and in process

Updating Access database in order to track house progress efficiently

2014 – 2014 Toll Brothers, Inc. Grapevine, TX

Contracts Loader

Date Stamp Contracts Received

Upload Contracts for the State of Texas JDE within 5 days of receiving

Run Wednesday Reports out of Access tracking system and JDE

Scan Contracts into Feith Document Storage

2012-2014 LGM Management Arlington, TX

Loan Operations Representative

Funding

Dealer Buyback Process

Credit Bureau reporting through E-Oscar database

Payment Processing, posting payments, payoff’s, insurance checks, charge off’s, auto loan deferments, due date changes

Filing UCC’s

Opening and sorting incoming mail

Releasing Titles for payoff, dealer buyback, or total insurance loss

Internal and External Customer Service

Ordering office machinery from vendors

2001 - 2012 GM Financial Arlington, TX

Dealer Services Specialist/Collection Support Clerk II/Account Maintenance/Research Clerk I

Provide superior customer service to Dealers

Working in WMS/DAS systems

Translating billing statements

Prepare deferments for processing

Send Pre-repossession and Acceleration letter to customers

Start the litigation process with Attorneys in all states in order to obtain compensation or judgment for auto loan default

Process Loan Services requests via LSRQ such as due date changes, bumps, late fee waivers, deferments, charge offs and credit bureau reporting

Post payment corrections and address changes to customer accounts in a timely manner via AS400

1998 – 2001 Allstate Insurance Company Irving, TX

Sr. Data Entry Specialist

Batching and coding of invoices and check request

Entering invoices and check request into SAP system

Opening and sorting incoming mail

1995-1998 Hexcel Arlington, TX

Administrative Assistant/Customer Service

Customer Service, multi-line phone systems, and variety of administrative duties

Providing quotes of honeycomb material to internal and Government customers



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