Jr IT Manager
Resume:
Melissa Lowles
***********@*****.***
OBJECTIVE: To secure a position where I can effectively contribute my skills and ability to the growth of the organization and build my professional career. As an IT graduate, I hope to use my current knowledge for a job opportunity as well as gaining the proper skills needed to further my career.
EDUCATION:
KEAN UNIVERSITY - Union, NJ ● Sept 2016 - Jan 2020 BS Computer Information Technology; minor in Cyber Security Honors: Cum Laude
FULL SAIL UNIVERSITY - Winter Park, FL ● Feb 2012 - Feb 2016 BS Graphic/Game Design (Not Completed)
ANTHEM INSTITUTE - North Brunswick, NJ ● Aug 2009 - Aug 2010 Graphic Design and Animation Certification
Peer Mentor Program
TECHNICAL SKILLS:
● Microsoft Office/O365 Admin/Exchange Admin/Microsoft IIS
● MetaSploit/Qualys Vulnerability
● ManagedEngine/Netwrix Password Management
● Windows Active Directory/Azure
● WIN 2008/2012R2 servers
● Entry Level AWS Console; IAM, S3 and EC2 Configuration
● SonicWall (Dell)
● Wyze (Dell ThinOS)
● Comodo Cybersecurity; Dragon Platform/Malwarebytes AV
● OpenVPN Server, DUO Authentication
● LDAP, FTP, DHCP
● Entry Level SQL/JAVA/JAVASCRIPT/PHP/HTML/LINUX/POWERSHELL
● Windows/Mac OS
EXPERIENCE:
Jr. IT Manager
Accurate Box Company, Inc - Paterson, NJ ● Nov 2020 - Present
● Responsible for the day-to-day operations of the company’s systems.
● Manages daily operations of the IT department in close partnership with the key stakeholders and management in the company.
● Manages daily tBox eSolutions, AT&T, DUO Authentication, SonicWall, Windows AD etc.
● Critical front-line resource and provide direct IT support to all company employees.
● Maintain a consistent and collaborative relationship with company’s external IT partners and third-party systems that are integrated deeply with company’s own proprietary systems.
● Monitors all assets via IP addresses, troubleshoots as needed through new HelpDesk System.
● Execute Onboarding for new hires to the company's existing IT systems, software and hardware.
● Automate manual tasks; create and improve small tools that help make team operations more efficient.
● Support critical business systems including email, phone, and a multitude of SAAS solutions deployed across the company.
● Resolve both hardware and software issues then diagnosing, fixing and resolving problems.
● Create and maintain department SOP’s, implement policies and procedures.
● Ability to use technical knowledge and specialized skills to support and improve tech solutions.
● Ability to work autonomously and manage large projects with minimal guidance.
● Ability to work under pressure and handle multiple problems simultaneously.
● Exceptional analytical and project leadership skills.
● Ability to identify opportunities in existing processes that need improvement or automation.
● Helps with printer setup, HP, Brother, Ricoh.
IT Help Desk Associate/Systems Analyst
Admera Health, LLC - South Plainfield, NJ ● Jun 2019 - Nov 2020
● Previous role IT Help Desk Intern.
● Level 1 and Level 2 Daily Support, troubleshooting the company’s network, server, phone and general IT systems infrastructure through Lansweeper Help Desk Program.
● Brief understanding of AWS Console, S3, IAM.
● Used Microsoft Office 365 admin console for group/shared mailboxes, user accounts, license activation, etc.
● Reimaged and new set up of workstations.
● Backed up IT Manager for all Install/Move/Add/Change requests, including on-boarding of new hires and off-boarding of separated employees.
● Onboarded new hires and off-boarding of separated employees through Windows Active Directory and Linux Scripting.
● Conducted New Starter Orientation.
● LDAP account management for Linux/Unix accounts.
● Monitored DHCP and DFS Namespace using WIN2008/WIN2012R2 servers.
● Responded in a timely manner to incidents and requests submitted by end-users and assigned by management.
● Managed SFTP account for Biopharma Services team as requested within AWS server.
● Updated daily Inventory - Tracking new starters requests for setups, laptop, desktop, monitors, licenses etc.
● Monitored Print servers and helps with monitoring and managing Cisco Switches/Phones.
● Lead compliance measures relating to HIPAA.
● Assisted with system management; monitor and control processes, services and applications at endpoints for both Comodo Console deployment.
● Helped with printer setup, Xerox, HP, Brother, Dymo Labelwriter. Monitors all assets via IP addresses, troubleshoots as needed.
● Assisted users and provide remote assistance using Comodo security app; ITarian.
● Understood containment with web URL filtering, antivirus, firewall, process behavior analysis, etc. while using Comodo interface.
Merchandise Specialist/Assistant Supervisor : (MS/MA) Jcpenney Store 1529 - East Brunswick, NJ ● May 2008 - Present
● Previous roles include Merchandise Execution Specialist, Merchandise Operations Associate, Recovery Associate, Customer Service.
● Assist in Manager On Duty role (MOD)
● Leads Recovery and Merchandise associates for proper core standards.
● Assumes certain management responsibilities in absence of Supervisor.
● Supervise, train, and develop the growth of store associates daily.
● Help drive sales, encouraging associates in all departments to deliver GREAT customer service.
● Assists in unloading all merchandise from the delivery truck, organizes merchandise, and transfers merchandise from the stockroom to the floor.
● Assist in JCP.com Fulfillment as well as JCP.com service desk.
● Change the visuals and complete sets in all departments according to company standards.
● Execute pricing and signing.
Networking Technician/Help Desk Technician
Kean University (Office of Computer Information Services) - Union, NJ ● Oct 2018 - Nov 2019
● Troubleshooted computer issues related to the Network and wireless connections throughout campus.
● Monitored wireless platform using GUI.
● Registered devices for students and faculty in a network access controller, integrated with a wireless platform.
● First level wireless troubleshooting network issues throughout campus.
● Created new tech User Manual for the Network team under the supervision of manager.
● Used a IT ticketing system with assigned work orders to the network team.
Contact this candidate