Customer Service Assistant
Resume:
Mae H. Riley
*********@*********.***
**** ****** ***** **., *******, TN 38127 l
ADMINISTRATIVE ASSISTANCE
Provide administrative support which include, scheduling via outlook, payroll, and other administrative duties. Work well generating strong work relationships. Successfully manage multiple projects at one time with a superb attitude and strong work ethic. Embrace a keen desire and willingness to learn and grow within an organization. Excel in organizing and planning to meet all assigned deadlines to stay on task. Track and maintain hourly call-ins and attendance records. Displays a positive attitude towards safety, works safely, follows all company policies and reports all unsafe and unhealthy conditions.
Key Skills and Competencies
Customer service and management and leadership ability.
Strong analytical and critical thinking skills.
Positive and enthusiastic attitude with the ability to lead anywhere in the organization.
Proficient in Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint.
Summary of Qualifications
Skilled in scheduling and prioritizing tasks on a team calendar.
Certified Notary for the State of TN.
Proven oral and written communication skills.
Knowledgeable of process of human resource with great listening skills.
Professional Experience
Service Center Associate 9/2005 - Present
FedEx Freight Memphis, TN
Bill freight billing information into computer database accurately and in a timely manner to allow freight to reach destination as part of the purple promise.
Secretary - 3/2006 to 01/04/2021
State of TN Department of Children Services Memphis, TN
Coordinates meetings and locations to facilitate reuniting children with their families.
Perform a variety of general staff administrative duties to support program operations..
Manage daily office operations and calendars for 8 case managers by assigning (CFTM) Child and Family team Meeting on a daily basis.
Review, edit and approves leave/attendance for all employees regarding payroll.
Analyze, track and submit custody report data to appropriate department heads for review and further analysis.
Creates docket sheets in Excel with accuracy and timelines.
Edit employees payroll for accuracy and approve and or deny if not given previous approval.
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Deputy Court Clerk - 2/2005 – 3/2006
Shelby County General Sessions Court, Memphis, TN
Ascertained that various court operations ran timely.
Interfaced with all court officers and interested parties regarding court cases.
Highly detailed oriented position that required accurate recording and database entry.
Prepared records and reports to meet the court’s needs.
Some book keeping was performed regarding clients fees and payment arrangements.
Assistant Hiring Recruiter - 09/2004 – 3/2005
FedEx Ground, Memphis, TN
Coordinated the administrative functions of the recruiting department.
Processed applications/resumes.
Extended job offers.
Handled all aspects of orientation and training schedule.
Scheduled and conducted new employee orientation as required.
Maintained training matrixes; provided all new hire on-boarding training material and orientation schedules.
Legal Assistant - 01/2004 – 07/2004
Baker, Donelson, Berman, PLC, Memphis, TN
Maintained attorney’s calendar.
Electronic motions, orders and other court documents.
Data entry of court documents.
Specialized in Chapters 7 and 13 bankruptcy case.
Case Administrator - 08/1997 – 01/2004
United States Bnkruptcy Court, Memphis, TN
Managed Chapters all chapter bankruptcy cases from opening to final disposition.
Electronic filing of motions, orders, and other legal documents.
Answer phone and explained bankruptcy guidelines to attorneys and public.
Closed and filed cases in appropriate order.
EDUCATION
BA Business Administration Management 12/2013
Lemoyne-Owen College Memphis, TN
MA Human Resource Management – 06/2018
Webster University
Memphis, TN
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