Keith D. Ulrich

adjq0b@r.postjobfree.com

Mobile: 812-***-****

EXPERIENCE

HCL America: Plano, TX (Telecommute): 02/2016 – 08/2019

Scrum Master, Product Owner, Technical Lead

• Performed Scrum Master and Product Owner duties for multiple projects.

• Facilitated daily standup meetings and Scrum events for 6 - 8 globally distributed Agile teams.

• Led Backlog Grooming, Sprint Planning, Daily Stand-up, Sprint Review and Retrospective

meetings.

• Collaborated with internal and external stakeholders eliminating team impediments.

• Performed Agile Coaching for other teams utilizing SAFe Agile principles.

• Acted as Delivery Release Manager for the Global Navigation (att.com) teams.

AT&T: Evansville, IN / San Antonio, TX / Chicago, IL, Telecommute: 01/1993 – 04/2015 (Retired)

Web Developer

• Developed front end web apps using HTML, JavaScript and ColdFusion.

• Created and managed relational databases using SQL Server and MySQL.

• Designed online management reports using SQL on MS SQL Server.

IT Project Manager

• Led 8 Corporate IT projects over a 3-year period.

• Followed SDLC Waterfall processes for various multi-million-dollar projects.

• Projects managed include disaster recovery, call center transformation and merger.

• Led multiple team projects for rebranding during SBC merger with AT&T.

ACD Manager (Telephony)

• Managed ACD routing and reporting teams for National Call Centers.

• Oversaw the upgrade from Teloquent to Avaya ACD’s for national call center.

IT Manager (Desktop)

• Designed and Managed first intranet for SBC Public Communications.

• Assisted with call center desktop support as needed.

Customer Service Representative

• Resolved incoming customer complaints for SBC Public Communications.

• Consistently ranked #1 in the call center for answering the most incoming calls.

• Performed outgoing customer bill collection contact with delinquent customers.

D-Patrick Motoplex: Evansville, IN, 1988 – 1992

Sales

• Sold both new and used vehicles.

• Received Top Salesman Recognition for Division St Ford for 8 months consecutively.

EDUCATION

University of Southern Indiana: B.S. in Communications

IVY Tech State College: Computer Science

CERTIFICATIONS

PMP Trained, Scrum Master Accredited Certification (SMAC), Scrum Product Owner Accredited Certification (SPOAC)

SKILLS

Rally, Technology Delivery Platform, AgileCraft, Skype, JIRA, Webex, Agile, SAFe Agile, HTML, CSS, JavaScript, PHP, XML, SQL, Relational Databases, MS SQL Server, Tableau, MySQL, MS Office, VBA, MS Project, Excel Dashboards, ColdFusion, Dreamweaver, Acrobat, Flex, MS Access, MS FrontPage, Teloquent, Avaya, Winbatch, COBOL,

Detailed Resume’ at LinkedIn: https://www.linkedin.com/in/keith-ulrich-2a6068b2/

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