Customer Service Sales

Dyesebel Dorado

Mobile No: +63-929-***-****

**.***********@*****.***

WORK EXPERIENCE

Buying & Planning In Charge - 2/14/2018 - 2/4/2019 Nalbes.com - Bldg. 10, Blk 1, Tunisia St. Hawally, Kuwait

● Buying and researching the latest fashion & non-fashion products for the company.

● Working with strict budgets and collaborating with the finance team to build the yearly budget plan.

● Reporting directly to the CEO in regards of planning and quarterly purchases depends on the tracked sales and analysis.

● Formulate price breakdowns and track sales levels to determine product volume adjustment, replenishments and allocations with a demonstrated proficiency in internal networking systems.

● Maintain open lines of communication between

manufacturers, sales team, vendors and warehousing personnel to expedite product orders, distribution and problem resolutions.

● Collaborate with the Marketing team for promotional calendar based on season and launching of new

products.

● Providing support in different departments in operations if needed, i.e providing monthly sales report for the vendors, product encoding, studio/photoshoot directing, order processing & customer supports

● Updating the website, mobile web and mobile app by customizing the categories, and updating the banners depends on the season campaign.

Sales Merchandiser - 9/1/2015 - 6/31/2017

Markato Beauty General Trading Co. - 2nd Flr. Bldg. 25 Mubarakiya Kuwait

● Stocking merchandise to maintain inventory.

● Working with store owners to increase product distribution.

● Monitoring low stock items and adjust inventory based on sales levels and replenishment guidelines.

● Working closely with the suppliers to ensure a healthy pipeline of stocks.

SUMMARY

Tech-literate, competitive, well

organized and multi-tasking.

A responsible decision maker

able to work within budgets

and meet sales targets.

A great communicator and

team player.

CORE KNOWLEDGE

● Wholesale & Retail

Buying

● Product Managing

● Vendor Relations

● Product Distribution &

Tracking

● Regional Marketing

Campaigns

● Sales and Order

Management

● Retail Merchandising.

References - Available

Upon Request.

● Researching potential suppliers and in demand beauty products in the market.

● Providing support in sales and order team to achieve monthly targets.

● Opening and closing the retail outlet.

Service Crew - 2/2/2014 - 8/1/2015

Kush by Lokal - Mohammad Thunayyan Al-Ghanem St, Al Kuwayt, Kuwait

● Greet and escort customers to their tables.

● Present menu and provide detailed information.

● Prepare tables by setting up linens, silverware and glasses.

● Inform customers about the day’s specials.

● Up-sell additional products when appropriate.

● Take accurate food and drink orders, using a POS ordering software,order slips or by memorization.

● Communicate order details to the Kitchen Staff.

● Serve food and drink orders.

● Check dishes and kitchenware for cleanliness and presentation and report any problems.

● Arrange table settings and maintain a tidy dining area.

● Process customer bills or payments.

● Pre-bus tables; maintain table cleanliness, bus tables

● Follow all relevant health department regulations.

● Provide excellent customer service to guests.

Barista - 2/27/2013 - 11/ 30/2013

Seattle’s Best Coffee - 114 Tomas Morato Avenue corner Scout de Guia, Quezon City, Philippines

● Preparing hot & cold beverages.

● Cash handling.

● Opening or closing the coffee shop as scheduled and completing the check-off list.

● Cleaning and sanitizing in order to provide the highest level of customer service possible.

● Consistent and timely attendance.

● Provide exceptional customer service on a daily basis. PERSONAL SKILLS

● Multi-skilled and able

to multitask with high

accuracy.

● Active listener and has

an effective

communication skills

● Effective negotiator.

● Knowledgeable in

different microsoft

programs.

● Passionate.

● Advance thinker.

● Focused.

● Hard working.

● Attentiveness and

patience for

customers.

● Flexible to work in shifts.

EDUCATION

Bachelor of Science in Hotel

and Restaurant Management

2008 - 2012

National College of Business

and Arts

994 Aurora Boulevard Cubao,

Quezon City, Philippines.

Contact this candidate