Professional Competencies

Expert on Microsoft Office 365, Exchange Online, Azure AD, SharePoint, OneDrive, Teams and Intune

Worked extensively on Microsoft Exchange 2007/2010 and 2013/2016 servers, including high quality architecture designing and deployment for Exchange server

Experience with Azure ATP, Azure Conditional Access, Multifactor Authentication and Azure Identity Protection

Deployed Exchange Online Protection policies, Antispam, Antimalware, Antiphishing, Impersonation protection, SafeLinks and SafeAttachments (Advance Threat Protection)

Deployed Intune on mobile devices (Win 10, iOS and Android) as MDM and MAM solution, enrollment, configuration and troubleshooting

Intune Client App and Compliance Policies

Deployed Intune Security Baseline policies for Win 10

Deployed Intune Compliance Policies for mac OS

Focus on Network Security and Network Communications.

Experience in application of patches, MSPs, backup and storage procedure in test, maintenance and production environments.

Adept at the integration of Lync/Skype/Teams systems within a Cisco IP telephony infrastructure

Knowledgeable of storage solutions for enterprise environments

Deployed virtual server environment for Microsoft Exchange 2013/2016 servers.

Disaster Recovery planning, designing and implementation experience in successfully leading and delivering disaster recovery processes and procedures to ensure the resumption of vital business functions without any interruptions.

Proven ability to quickly assess, troubleshoot and simplify complex technical issues.

Created defects, executed and created test cases in HP Application Lifecycle Management (HP ALM) Quality Center.

Skilled in the use of ITIL practices in server performance and administration following Microsoft Best Practices.

Ability to work in a team and think independently and execute the work within the defined timeline.

Experience configuring and supporting Windows Server 2008/2012/2016 for production environments

Performed diagnostics and troubleshooting for a variety of software and hardware issues across multiple platforms, to include Windows PCs, Windows servers, Macs, iPhones, iPads, and Android devices

Deployed and implemented the different roles in the Microsoft Exchange environment: Edge transport, Mailbox, CAS array, Hub transport and unified messaging.

Managed and maintained Active Directory user accounts and security groups, Group Policy, and file/print services in a Microsoft Windows Server 2008R2/2012R2 VMWare environment

Production migration experience between various Exchange and Lync/Skype versions

Performed daily monitoring of Microsoft Exchange software through native tools and SCOM

Mobile technology experience in the form of configuring and supporting mobile phones and other devices through third party applications such as Airwatch.

In-depth knowledge of network captures and network troubleshooting

Experience in configuring Windows Server 2003, 2008, 2012/2016 Active Directory Domains, configuring DNS, DHCP, trust relationship, permissions.

Experience assisting migrations using Active Directory and PowerShell

Technical Skills

Exchange Messaging Systems: Exchange Server 2007, Exchange 2010, Exchange 2013, Exchange 2016, Lync 2010, Lync 2013, Skype for Business

Cloud Messaging: Office 365, Outlook Web, Exchange Online, Skype-for-Business Online, Teams, SharePoint Online

Directory Services: Active Directory, Azure Active Directory, Active Directory Federation Services

Operating Systems: Microsoft Windows Server 2003, Microsoft Windows Server 2008, Microsoft Windows Server 2012, 2016, Microsoft Windows Vista, Windows 7, 8, 10, Apple OS X; Red Hat and Ubuntu-based Linux Distributions; ESXi 5.x, IOS, Android

Virtual Infrastructure: Microsoft Virtual PC, Vcenter 5.x, VMWare Workstation, Hyper V

Hardware: Dell and Hewlett-Packard servers, desktops and laptops; Apple PC’s and Laptops; Barracuda Network Security Appliances, Cisco Routers and Switches

Networking: IPv4, DHCP, DNS

Software: Group Policy, Exchange Administration, VCenter, Hyper-V, Microsoft Office Suite, MySQL, SQL server 2008

Identity Management: MIM, IDFix, ITIL

Tools: SolarWinds, WireShark, IronPort

Mobile Device Management (MDM): MS Intune, Good, MobileIron

Technical Experience

March 2020 – Present

British Petroleum

Senior Microsoft Office 365 Engineer

HOUSTON, TX

Infrastructure management AD, DNS, Exchange, SFB, TEAMS and SharePoint Online

Exchange Administration which includes a platform like Exchange2013/Exchange 2016 Hybrid Office365 environment.

Administration of Active directory and Backup Tools.

Exchange Server migrations, Exchange 2013 to Exchange 2013-2016/Office365.

Exchange 2013/2016 DAG Management

SharePoint 2016/SharePoint online Administration

Office 365 Administration includes licensing and day to day operation works

Responsible for new Implementation, Technical RFP questionnaire.

Datacenter Management

Vendor management.

External and Internal DNS/Certificate management

Handling escalation calls with Client and third-party vendors.

Management of Project documentation, Knowledgebase, and SOP for all the activities carried out by technical members.

Compliance and legal audit active members and one of the stake holders

Working with other teams in case of escalation and for project requirements

Migration activities and up gradation and patch management

Skype for Business/SFB online administration

Administration and Management of MS Teams

Support for Enterprise voice related issues

Hands on Outlook and Mobile devices end users’ issues

Good on email flow and DNS stuffs

Hand on PS scripting and Automation of the day to day operation works

Deployed Exchange Online Protection policies, Antispam, Antimalware, Antiphishing, Impersonation protection, SafeLinks and SafeAttachments (Advance Threat Protection)

Deployed Intune on mobile devices (Win 10, iOS and Android) as MDM and MAM solution, enrollment, configuration and troubleshooting

Intune Client App and Compliance Policies

Deployed Intune Security Baseline policies for Win 10

Deployed Intune Compliance Policies for mac OS

Administration on Azure ATP, Azure Conditional Access, Multifactor Authentication and Azure Identity Protection

July 2018 – March 2020

CBS Corporation

Senior Microsoft Exchange Engineer

New York, NY

The project was two-phase with migration from Exchange 2013 to 2016 and a hybrid migration to Office 365.

Analyzed on premise Exchange metrics and used the Exchange calculator to plan for the Exchange migration.

Readied current Exchange email environment for migration to Exchange 2016 on premises with updates and patches

Prepared virtual servers using VMWare and WM Workstation for testing and interim migration server.

Worked with networking teams to ensure proper routing, authentication, communication.

Ran health checks on the current deployment and reported to management on current infrastructure and needed changes

Created PowerShell scripts to monitor DAG health and server health.

Created connectors for relay email from internal apps.

Migrated test accounts to Exchange and verified functionality.

Batched users with PowerShell and moved batched mailboxes and user data from Exchange 2013 to Exchange 2016.

Monitored mailbox moves using migration reporting and addressed issues with bad items and failed moves. Verified results of mailbox move after each batch.

Modified retention policies, journaling rules, and archiving policies for users and databases.

Create DAG configuration for High Availability of mailbox databases and tested load balanced configuration of CAS servers to ensure proper routing of connections.

Performed Office 365 tenant validation, identity management solution, and network bandwidth analysis.

Readied on-premise deployment for hybrid by analyzing the state of Active Directory.

Implemented Azure AD Connect server and configured it to sync with the 0ffice 365 tenant.

Began hybrid implementation of Exchange 2016/2013coexitence and Office 365 to create federation of services, using Azure AD Connect to sync the Active Directory credentials to the cloud.

Installed a Passive Azure AD Connect Server to provide High Availability.

Used IdFix Tool to detect and correct issues on Active Directory before the migration.

Created PowerShell scripts to change the UPN for multiple groups of users on the Active Directory.

Matched the Primary SMTP Address with the new UPN using scripts on the Active Directory.

Created batches using scripting knowledge via PowerShell and setup the hybrid environment and moved mailboxes to 0ffice 365 in a phased migration of 500 mailboxes in a batch, verifying each batch immediately.

Configured ADFS/ADFS Proxy servers on premise for Single Sign On services for users.

Enabled Skype-for-Business feature for Office 365 migrated users.

Consulted on litigation holds and eDiscovery capabilities within Office 365.

Aug 2017 – June 2018

Hershey

Microsoft Active Directory Engineer

Derry Township, PA

I was charged with making corporate messaging more scalable and portable by integrating Office 365 cloud technologies.

Readied on-premise Exchange 2013 servers for migration by applying security patches, updates, and latest service packs

Prepared on premise AD infrastructure for migration effort by using the IDFIX tool for directory cleanup

Created tenant account for domain and registered company for services and federation for hybrid enterprise system

Configured account and attribute synchronization as well as exceptions and ran synchronization for DirSync

Configured mail flow, connectors, and federation relationship for Microsoft Exchange and Microsoft Office 365 and verified proper functionality

Created batches for Microsoft Exchange user accounts and utilized PowerShell to move user mailboxes to Microsoft Office 365, then monitored moves via migration reports

Informed Exchange users of change to services and connectivity and provided Exchange email and messaging documentation to users as well as service desk outlining changes and resolutions to common issues

Prepared Lync 2013 for decommissioning, and then took them offline.

Configured user accounts for Skype VOIP and SMS with Office 365.

Added additional Microsoft Lync 2013 front end server to each pool to increase availability of services and reduce server load

Implemented pool paring setup for disaster recovery purposes and tested via PowerShell

Troubleshooting of issues with client connectivity internally and externally, conferences, as well as dial in functionality using monitoring server reports, snooper, and Wireshark network tools

Applied conferencing policies to users for global, site and user functionality.

Applied call policies and normalization rules, IT, and Telecommunications administrator.

Configured the Migration Tool (Bit Titan Migration Wiz) for Migrating the Mailbox Data to Office 365.

Setup Intune for mobile data sync with security features and enabled for 25 users to be migrated.

Trained the Service Desk Team to support migration related issues.

May 2016 – Aug 2017

Advanced Micro Devices

Microsoft Office 365 Engineer

Sunnyvale, CA

Outlined strategic plan to migrate Microsoft Exchange user mailboxes to Outlook on Office 365 using single sign-on capabilities and the least interruption to user experience and taking advantage of cloud benefits.

Created a hybrid scenario with Exchange 2010 on premise and Office 365, effectively relocating majority of the Microsoft Exchange mailbox databases to the cloud

Management of Skype-for-Business VOIP and messaging system using Key Health Indicators (KHI), diagnostic tools (Snooper, and Central Logging Service, etc.) for troubleshooting, debugging and maintaining system health.

Supported Exchange Server/O365 in consulting environments for various clients, Providing Skype Server administration and tier 3 escalation support for issues related to Skype.

Implemented Skype-for-Business VOIP and messaging system based on user needs and business analysis to define efficient topology.

Implemented network technologies including Skype, messaging, database, systems management, server virtualization, network storage and security.

Responsible for Microsoft systems administration and systems engineering

Readied on premise Exchange servers for migration by applying security patches, updates, and latest service packs

Migrated Skype-for-Business and Cisco telephony with Skype Enterprise Voice.

Prepared on premise AD infrastructure for migration effort by using the IDFIX tool for directory cleanup

Created tenant account for domain and registered company for services and federation for hybrid enterprise system

Deployed virtualized hybrid servers on premise for DirSync and ADFS services utilizing VMWare of server provisioning

Configured account and attribute synchronization as well as exceptions and ran synchronization for DirSync

Performance tuned and optimized Exchange Server for maximum performance and operation.

Patched servers with updates and service packs following TIL practices for change management.

Implementation of Microsoft Skype-for-Business Servers

Involved in Day To-Day Skype Server Activities, troubleshooting issues Skype login issues, analyzing the Skype logs using snooper tool and keeping the Skype Server and clients with the Latest patch levels.

Implemented IVR/Auto-Attendant in Skype for Business server.

Deployed ADFS and ADFS proxy servers for single-sign-on functionality, tested connectivity to tenant and applied certificates.

Configured mail flow, connectors, and federation relationship for Microsoft Exchange and Microsoft Office 365 and verified proper functionality.

Created batches for Microsoft Exchange user accounts and utilized PowerShell to move user mailboxes to Microsoft Office 365, then monitored moves via migration reports.

Sept 2014 – April 2016

Ally Financial

Microsoft Exchange Administrator

Detroit, MI

Performance tuning and optimization of Microsoft Exchange 2007 Server for maximum performance.

Patched and installed service packs on all Exchange servers.

De-fragmented Microsoft Exchange databases in case of slow performance.

Resolved OWA access issues, spam and threat blockage.

Handled Exchange email quota, delegation, rights management and individual email restore.

3rd Level End user calls for Microsoft Outlook, attachment stripped of messages, mail delivery failure etc.

Provided support for VIP and non-executive users via phone, in-person, or remotely.

Mailbox permission delegation, DL creation and modification depend upon user’s requirement.

Create Modify and Maintenance of public folder for Enterprise FAX Routings.

Backup and restoration of all servers using Veritas Backup Exec 9.1.

Computer maintenance including monitoring, log review, testing, virus and spyware removal and system performance improvements.

Windows server maintenance and installation, Active Directory and Exchange server support, and database management support.

Utilized remote control program to fix or diagnose problem. Identify whether issues are related to desktop computer hardware, operating systems and other approved software applications, as well as with peripheral equipment such as printers and scanners.

Utilized Active Directory to add, delete, disable, modify, re-set passwords and modifying user account properties.

Problem solving skills, including problem recognition, research, isolation and resolution steps.

Configured and managed network printers.

Managed local area networks run over a Microsoft Windows platform including installation of antivirus programs.

Sept 2010 – Sept 2014

Makerere University Walter Reed Project (US Military HIV Research Program

Information Technology Specialist

Uganda

Administered servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

Established network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.

Established network by evaluating network performance issues including availability, utilization, throughput, good put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.

Provided Technical support via phone, chat and emails.

Initiated transformative IT policies designed to harden system security, including enhanced measures for password requirements and user access. Spearheaded new procedures for Help Desk documentation, enabling the development of a comprehensive knowledge base of common issues and solutions to improve Help Desk efficiency.

Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access.

Developed and maintained a well-coordinated internal relationship with key decision makers within the organization.

Spearheaded several other tasks as required, ranging from project management, event coordination, negotiations, strategic planning and innovative development as required.

Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony.

Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues.

Provided the weekly metrics reports that identifies and tracks trouble calls, call resolution and other system metrics as well as reviews and analyzed this data to identify trends and provide recommendations for improvements and training

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Education

MASTER’S DEGREE OF BUSINESS ADMINISTATION

Concentration in International Business

Amity University Uttar (Pan-African Scholarship)

Padresh-India

BACHELOR DEGREE OF INFORMATION TECHNOLOGY

Makerere University College of Computing And Information Science

Uganda

CERTIFICATIONS

Microsoft Certified Professional (Server 2012 R2)

Lean Six Sigma Yellow Belt

Network Security Administrator

Phone: (713) 678 - 0622

Email: adjpwn@r.postjobfree.com

Contact this candidate