Shoyinka Segun

Cluster Outlet Manager

Profile

Passionate about hospitality strategies, a skilled communicator, able to maintain cultural sensitivity, establishes rapport with members of diverse groups and the promotion of team cohesiveness.

Strong analytical abilities that are reflected in operational outcomes. Experience in leadership roles, able to explain information clearly, recognize excellence in individuals, and inspire colleagues to achieve their potential while working towards common goals.

Employment History

Cluster Outlet Manager at H-Resort Seychelles (Abu Dhabi Capital Group), Seychelles

February 2019 — October 2020

• Responsible for leading 4 F&B Outlets, including the Banqueting Facilities.

• Directing the development and implementation of key initiatives to drive success in aforementioned Outlets.

• Providing guidance and leadership to team members, with a heavy emphasis on development.

• Development of Outlet Goals.

• Restructuring manning to optimize payroll output. Restaurant Manager at Radisson Hotel Group, Nigeria January 2018 — January 2019

In charge of 150 seat restaurant, successfully lead the start-up phase, high guest turn-over restaurant. Drove a customer centric approach that lead to a dynamic well developed team.

Drove a customer centric approach that lead to increased profitability, strong developmental success in team members, and a reduction in overall cost vs budget.

In-Room Dining Manager at Renaissance Hotel (Marriott International), Nigeria January 2016 — January 2018

• In charge of overall operation of In-Room Dining for 150 rooms at Marriott.

• High emphasis on service experience to ensure multiple orders made throughout guest stay.

• Training team members in menu knowledge, presentation, and communication skills to aid in up-selling prevalence.

• Ensuring HACCP standards are maintained.

• Menu Engineering for the IRD Beverage Menu.

• Ensuring smooth delivery of Amenity Packages.

• Ensuring adequate Operating Supplies & Equipment Details

adjpw5@r.postjobfree.com

Nationality

Nigeria

Driving license

Available

Skills

Knowledge of MS Office

Knowledge of SCM

Knowledge of Micros

Languages

English

Yoruba

Nigeria, +234 706-***-****

NAME DESIGNATION EMAIL ADDRESS

JOHANNES STEYN GENERAL MANAGER adjpw5@r.postjobfree.com MAVIS FAURE HUMAN RESOURCES MANAGER adjpw5@r.postjobfree.com Room Service Manager at Intercontinental Hotel Group, Nigeria January 2013 — January 2016

• In charge of overall operation of In-Room Dining for 300 rooms at Marriott.

• High emphasis on service experience to ensure multiple orders made throughout guest stay.

• Training team members in menu knowledge, presentation, and communication skills to aid in up-selling prevalence. Various at Radisson Blu/Protea Hotel/Eko Hotel & Suites January 2003— January 2013

Various line level, supervisory, and managerial roles, including:

• Restaurant Waiter/Supervisor

• Banqueting Waiter/Supervisor

• In-Room Dining/Supervisor

• Host

• Bartender

Education

Glamour Vocational Institute (Catering), Nigeria - 2014

Lagos State University, Nigeria - 2011

References

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