Manager Scrum

Akash Khurana

+1-405-***-**** adjpqg@r.postjobfree.com https://www.linkedin.com/in/akashkhuranaspc/

SUMMARY

Enterprise Agile Coach with 18+ years of IT Experience in product development organization transformation, change management, agile transformation for the process, tools, and DevOps. Expert level skills in organizational transformation following SAFe and NEAT agile transformations using ADKAR change management.

ENTERPRISE CERTIFICATIONS & SKILLS

• Safe Program Consultant 5 (SPC 5)

• ICAgile Certified Professional – Agile Coaching (ICP-ACC)

• Certified Scrum Master (CSM)

SAFe Field Experience

Agile Coaching (Roles Coached)

Managers, Transformation Agents, Senior Management, Leadership, Business Line Leaders, Project Managers, Team Leads, Scrum Masters / Agile Masters, Coaches & Operations, PMO, Support Teams.

Workshops:

Coaching through workshops and creating a broad and more in-depth understanding of SAFe.

Create a strong foundation in various SAFe roles, levels, configurations, and technical areas.

Create awareness, introduction, and deep-dive sessions for a business line.

Create a Community of Practices, Webinars, and encouraged servant-leadership and facilitation skills.

Agile Training

Conducted numerous seminars and training on Agile Program and Portfolio Management, Value Stream Mapping, Portfolio Base-lining, Transformation, Lean UI center of Excellence, Lean-Agile center of excellence, Scrum Master workshops, PO workshops, Engineering practices workshops, BDD training, etc.

Conducted certification events at Boeing Company to certify employees on Scaled agile certification like SA 5, SSM 5, PMPO 5 etc.

Trained and certified entire offshore ART for ServiceNow on SAFe for Teams® 5 and launched their first distributed Agile Release Train.

Certified entire IT management staff for Covered California on SAFe Scrum Master SSM® 5.

Created SAFe center of excellence and certified entire staff (fifty-nine participants) of Cambria Solutions on SAFe Agilist ® 5

Conducted Leadership SAFe workshops for Child Welfare Digital Systems. (CWDS)

Besides above-mentioned enterprise-wide events, I conducted numerous private events SAFe Scrum Master SSM, SAFe Product Manager/Product Owner PMPO and SAFe Advanced Scrum Master SASM certification classes.

TECHNICAL SKILLS

Creating Agile/Organizational transformation maturity.

Implementing change management framework for organizational transformation based on gamification.

Setting up framework and governance for Lean Agile center of Excellence (LACE) for large scale organizations.

Setting up framework and governance for Lean user experience center of Excellence (LUCE) for large scale organizations.

WORK HISTORY

Boeing, Bellevue WA April 2019 - Present

Agile transformation leader

Worked as Primary enterprise agile coach for Boeing’s most critical Program, the 737 MAX final assembly program.

Worked as Leader for agile transformation for Boeing IT PMO and Data Analysis organization.

Created transformation strategy, governance, and road map for scaled agile transformation of Boeing IT & DA PMO.

Created framework for not only process transformation but also for transformation of behavior, mindset and culture along with capability to track these objectively.

Created and launched a scaled agile service organization to support IT PMO Scaled agile transformation by providing services like consulting, training, assessments, and coaching.

Partnered with Boeing global enterprise (IT and cyber-physical systems, Defence and aerospace) on creating enterprise transformation strategy.

Conducted certification scaled agile certification classes on various Scaled agile certifications.

Launched Boeing Lean User center of excellence (LUXE).

Worked side by side with different roles in creating actual project documentation and deliverables for various products, trained different roles not just on agile theory but also practical implementation while doing real project work.

CentralAgile for their clients ServiceNow, AIG, Temenos and IBM Oct 2018 – April 2019

(Tamenos is Ranked 7th worldwide Scaled Agile Framework implementation partner)

Sr. Agile transformation Coach

Worked as primary co-trainer for Tamenos SPCT for conducting certification classes.

Launched first distributed Agile Release Train in ServiceNow for US and India teams using the SAFe ART Quickstart approach.

Worked with programs to baseline line capacity and demand management.

Created an agile transformation strategy, objective milestones for tracking transformation, and change management strategy.

Coached Scrum Masters, Product owners, Release train Engineers, DevOps Engineers, Executives, Middle Managers

Trained various roles not just on theoretical constructs of scaled agile but also helped them to get started by helping them on “how it actual project work can use agile.”

Cambria Solutions for the State of CA, Sacramento, CA Sept 2017 – Oct 2018

Lead Agile transformation Coach

Worked as an Agile transformation coach for covered California, led the agile transformation.

Trained internal coaches (instead of hiring from outside) and created a sustainable coaching model.

Formed LACE (lean Agile Center of Excellence) and set up an agile transformation team.

Develop a shared understanding of Agile, Lean, SAFe®, and DevOps principles with the Leadership team to articulate a vision, roadmap, and transformation plan.

Develop a sustainable Agile and DevOps CoE, Agile working groups, and an internal Agile community.

Created the transformation maturity model and defined transformation success criteria.

Conducted value stream mapping, identified teams, and launched ART.

Assisted Portfolio to migrate from PMO to PPM and assisted in creating processes and governance around setting up portfolio KANBAN for Epics.

Initiated and managed the innovation accounting process for the client.

Set up Jira for portfolio for teams, Program and portfolio.

Conducted numerous trainings and workshops for teams, managers and executives.

Implemented DevOps strategy for CI/CD and trained teams on BDD.

Created standard practice libraries for team, Program, portfolio, scaling, engineering, metrics, requirements, engineering standards, innovation accounting and SAFe practices.

Phillips66, Bartlesville, OK March 2017 – Aug 2017

Sr. Agile transformation Coach

Worked as RTE coach and Team coach, facilitated PI planning.

As an RTE coach identified matrices for managing Quality, Predictability, Productivity and Engagement for the teams, and for the program management.

Facilitated Program backlog refinement and feature planning meetings for the Program manager and Product owners

Facilitated and coached during PI planning, Scrum of Scrums, capability coordination sync, and product demos.

As a Team coach helped teams to write and estimate user stories and follow engineering practices like BDD, Pair Programming, Refactoring, etc.

Created and published reports and dashboards for effective program and team monitoring.

Helped teams to understand and commit to relentless improvement.

Conducted release and sprint retrospectives for all the teams for the Program.

Facilitated team members and product owners in transitioning to ongoing BDD, pair programming engineering practice adoption in the Program.

As a pilot migration transitioned a major Program consisting of 4 projects in Phillips 66 from Rally to Microsoft Team Foundation Server (TFS) to manage all the agile projects within the Program. This effort included setting up user groups, AD settings, permissions, project space, iterations, and team spaces. I trained the team members and Product owners on using TFS.

Infosys for Florida Power and Light, Miami, FL Sept 2016 – March 2017

Agile Coach

Educated and coached executives, managers, stakeholders, and others throughout the organization regarding Agile practices and how their roles and interactions may change.

Helped teams and teams-of-teams (programs/trains) continuously improve their interactions, practices, and process through valuable inspect and adapt practices.

Helped teams improve with facilitated conversations, metrics, feedback loops, and information radiators.

Coach the Development Teams and teams-of-teams in self-organization, continuous improvement, cross-functionality, risk identification, dependency management, conflict resolution, and software craftsmanship.

Remove organization impediments that are preventing teams from accomplishing their goals.

Facilitate events and activities as necessary and ensure teams and the organization are realizing value from them.

Infosys for AT&T-DirecTV, El Segundo, CA May 2016 - Sept 2016

Agile Coach

Helped the teams in the organization thru an Agile Transformation following SAFe framework.

Trained the group on various roles per SAFe guidelines such as RTE, Product Owner, Scrum Teams.

Ceremonies (Sprint Planning, Daily Sprints, Sprint Review, Retrospective, Scrum of Scrums, PI planning, Inspect and Adapt sprint) to facilitate effective transformation.

Used JIRA to create user stories, tasks, epics, etc., and ensure feature links were established. Also added various gadgets in JIRA like burn down charts, bubble charts, cumulative flow diagrams, etc., to manage daily scrums.

Trained the Product Manager/ Product Owner/teams on using key tools like Burndown Chart, Velocity measures, and Sprint task estimation using Fibonacci series or T-shirt model.

Championed the concept of Lean Startup and Minimum Viable product successfully.

Successfully guided the client adoption of the Agile framework by establishing a lightweight efficient Agile process, adapted to be most easily applied, capable of handling changes to project plan.

Capable of moderating agile retrospectives, making them constructive for team members, and focused on results that result in a higher level of performance.

Guthy-Renker, Santa Monica, CA Feb 2015 - May 2016

Agile Coach

Performed a dual Agile PM/Agile Coach role at Quantix supporting Scaled Agile (SAFe) transformation and leveraging transformation experience and deep understanding of both Agile and Waterfall (SDLC) methodologies and transition challenges.

Coached Epic Owners, Product Management, Product Owners and Stakeholders on SAFe roles and activities during the transition.

Collaborated with the transition team to stand-up primarily Program and Team level SAFe, provided guidance on Release Train activities, Program Increment planning and established cadences starting with realistic Sprint 0 objectives.

Bridged Value Stream and existing PMO processes during the transition.

Performed as Agile Project Manager, responsible for 2 (of 3) very large (~15M combined) program initiatives, standing up teams (~60 people on each), managing and forecasting budgets under transformation from traditional to Lean/Agile budgeting constructs at the SAFe Portfolio level.

Brought significant change into an SDLC/Waterfall PMO organization, managed transition expectations, and navigated resistance to change.

Disciplined and modeled agile values and principles with deep understanding and enthusiasm.

SCRIPPS HEALTH, SAN DIEGO, CA

Agile Coach / Sr. Agile Project Manager Feb 2014 – Feb 2015

Coached the teams to transitioning towards high – performance, self-organization and SCRUM values.

Provided/created weekly metrics reports and other team/individual assessment scorecard milestones using complex Excel spreadsheets.

Worked on providing an accurate server sizing for applications, eliminating large expenses from overbuilding infrastructure.

Manage multiple projects simultaneously, direct and coach global teams and managers on the Enterprisewide backlog, Product Roadmap, Release backlog, Iteration backlog, project charters and user stories.

Worked within Enterprise PMO office to ensure project management standards and processes are implemented within the project portfolio.

UC Davis Health Center, Sacramento, CA Mar 2013 - Jan 2014

Sr. Agile Project Manager / SCRUM Master

Directed and managed project development from beginning to end.

Provided AGILE project management controls, project plans, timeline schedules, facilitate RAD sessions and review software defects.

Worked with vendors on Request for Proposal (RFP), Statement of Work (SOW) & Service Level Agreement (SLA).

Followed Agile methodology, executing Scrum Framework right from inception to the transition.

Participated in Design walk-throughs with SMEs to baseline the business architecture.

Managed team creating detail project plans which include; resources planning, tasks planning, budgeting, milestones set-up, and performed GAP Analysis, Impact Analysis, Cost Benefit Analysis & Risk Analysis.

Created detailed Product Backlog Documents, Project Charters, Work Flows and UML diagrams

Maintained project schedules on extensive Gantt Charts in MS Project and this was made accessible to wholesale users periodically for reference purposes.

MVP Healthcare, Schenectady, NY Dec 2010 – Mar 2013

Sr. Agile Project Manager / SCRUM Master

The project was focused on managing 5010 and ICD 10, Implementation and Upgrade Project for QNXT471 and Facets481. Project was to design and deploy infrastructure equipment, settings, and processes of data centers which projects included coordination and implementation of firewall policies, security and tracking software, security plans, DB storage and server allocations, servers

Reviewed, implemented and tested of each transaction based on Implementation Guide (TR3) / Errata, to feed into Claims System.

Oversee assigned infrastructure projects to ensure that implementation and prescribed activities are carried out in accordance with specified objectives, budget, and timelines.

HIPAA 5010: Worked on various transactions like Healthcare Claims 837, Healthcare Claim Payment/Advice (835), Healthcare Claim Status Request (276), Prior Authorization (278), Eligibility Inquiry (270) Eligibility Response (271) based on current policy & procedures including CMC guidelines.

Successfully achieved SLA’s/OLAs (Service Level Agreements and Operation level agreements) and costs reduction by improving internal process and server consolidation by 30%.

Assisted Directors and various departments of EPIC in monitoring the progress of tasks and deliverables to ensure that they are on time and delivered as specified

Led Sprints from Iteration Planning through daily Scrum and Iteration Reviews and Retrospectives.

Molina Healthcare, BOISE, ID Apr 2008 – Nov 2010

Project Manager

This project was about 5010 compliance and implementation for upgrade to Facets451. Model Office, HIPAA - EC Gateway, was configured to bring in EDI Transactions to Facets.

Managed inventory/supplies in the Epic procurement department to ensure that the department remains within the budget specified

Implementation of ANSI 5010 for all EDI transaction with ICD-10, including 275.

Conducting JAD session, GAP Analysis finalizing requirements for implementation on 5010 and ICD 10.

Defined overall Architecture for All EDI transaction for real time and Batch process

Finalized Architecture with Batch and Web team, in line with Business requirements.

Configured THG (Trizetto Hipaa Gateway), to receive EDI message for batch transaction into XC DB.

Enforced re-designed EPIC workflows; specialized dashboard, work queue, charge router, small workgroup tasked with specialty workflow.

Configured Transaction Management and Business Objects, for reporting and real time tracking of various EDI transactions of Trading Partner.

State Of MA- EOHHS, BOSTON, MA Aug 2005 – Mar 2008

Sr. Business Analyst

Managed the collaboration with stakeholders/vendor to access, analyze and redesign claims processes.

Involved in this strategy project for assessing HIPAA privacy/security compliance.

Conducted Joint application development (JAD) sessions for gathering requirements to converge early toward a design acceptable to customer and Request for Proposal (RFP), Request for Information (RFI).

Worked on various transactions such as Healthcare Claims (837), Healthcare Claim Payment/Advice (835), Prior Authorization / Referrals (278), Healthcare Claim Status Request (276), Healthcare Claim Status Notification (277), Eligibility Inquiry (270) Eligibility Response (271) based on current policy & procedures including CMC guidelines.

Defined Test Cases for HIPAA transactions created EDI files based on functional scenario.

Evaluated and recommended for various Claims Adjudication System and EAI/ETL tools.

POC performed on all Vendor systems.

State Of South Dakota - OMS-DSS (MMIS), PIERRE, SD Feb 2003 – Jul 2005

Business Analyst

Involved in Architecting, designing, installation, setup, analysis, development, testing and implementation of HIPAA.

Created and responding to action items from development team for mapping issues.

Interacted with business owners, project stakeholders and cross functional teams in defining project charter, providing estimates, scope management and resource management.

Implemented the Testing Methodology defined during the test strategy definition and building the user acceptance test plan, including test scenarios and test scripts for the HIPAA transactions and privacy development projects

Edifecs was used to create EDI transactions, and compliance checker for all incoming provider transactions.

EDUCATION

Bachelor of Engineering in Computer Science, RGPV, India 2002

Master of Science in Computer Science, Texas A&M, USA 2010

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