Customer Service Technician

REX WATSON

**** * **** **, *** *B, Brooklyn NY **229 631-***-**** ********@*****.***

EXPERIENCE

NOV, 2020-

Current

AUG, 2017-OCT, 2020

APR, 1990-JUL, 2017

Structure Cable Technician, Crewforce

·Routed CAT 5 and CAT 6 cables at new construction sites

·Responsible for terminating phone jacks, dressing, and distribution frames

Real Estate Investor, Rex Wat LLC.

·Residential real estate investments

Field Technician, Verizon Communications

·Provided customer support to individual users at their residence or business

·Responsible for proper installation and termination of telecommunications cabling, including data, voice and fiber optics

·Installed new service connections and equipment for cable, internet, and telephone

·Educated customers on how to use their equipment and online resources

·Properly used and managed tools and equipment including hand tools, electrical tools, telecommunication equipment, ladders, safety equipment, and service vehicles

·Tested electrical and optical signals from DS1 to OC 48; ensured function of microwave fiber entry points

·Installed coaxial cable, optic fiber cable, Cat5E Ethernet cable and related electronic components and fusion splicing

·Configured CSU, DSU, and cisco routers

·Evaluated indoor wireless signal coverages, and installed cover units and access points

·Performed signal strength and quality testing in accordance to guidelines

SEP, 1983-NOV, 1989

Installer, Dell Alarm

·Installed and repaired car alarms and stereo’s

·Provided quality customer service

EDUCATION

SEP, 1982-JUN, 1983

Data Entry, Brooklyn, NY, New York Technical College

REFERENCES

Steve Rickets – Relationship: Verizon Coworker – Position: Field Technician - Contact: 718-***-****

Louis Rose - Relationship: Verizon Coworker – Position: Field Technician - Contact: 917-***-****

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