Technical Support Web Developer

experience

Academic projects

CONTACT

S OCIAL

Education

Xiaowan Wan g

**********@*****.** m

+86-186******* 9

Beijing, China

IBM - Technical Support Professional

March 2019 - Present Beijing Chin a

Resolving issues impacting IBM client business and play a key role in enhancing the client experience. Leading the problem resolution process through analysis and troubleshooting, to deploying workarounds or fixes.Collaborate with Development to drive product quality, functionality and usability improvements. Freelancer - UI/UX Product Designer

May 2020 - Present

As a Freelancer UI/UX designer, I wireframe design solutions to improve the user experience for mobile applications and websites for more than two projects. Collaborated with other designers and developers to combine business and user goals into the design solution.

Portfolio: xiaowan.wang

Dreamega - Web Developer Internship

September 2018 - December 2018 Boston,M A

Design and optimize Dreamega’s website front-end, UI and user experience on different devices .

Develop related functions in enhancing the website functions, including login, search, sending message and direct market leads Ticket+: Java Web Service Development – Event Search and Ticket Recommendation

Northeastern University

Master of Science in Computer

Networking and Telecommunication

Systems Managemen t

2016 - 2018 Boston, MA

Harbin University of Science

and Technology

Bachelor of Engineer Degree in

Telecommunication Engineering

2011 - 2015 Harbin,China

Integrated User Experience

Design Bootcamp

Laioffer 2020

github.com/xw414475035/

xiaowan.wang

linkedin.com/in/xiaowan-wang/

• Developed an interactive web page for users to search events and purchase tickets (HTML, CSS and JavaScript )

• Improved personalized business recommendation based on search history and favorite records Back End :

• Created Java servlets with RESTful APIs to handle HTTP requests and response s

• Built relational and NoSQL databases (MySQL, MongoDB) to capture real business data from Ticketmaster AP I

• Designed algorithms (e.g., content-based recommendation) to implement business recommendatio n

• Deployed server side to Amazon EC2 to handle 150 queries per second tested by Apache JMeter. Front End :

• Designed an interactive web page utilizing AJAX technology S K I L L

Interaction Design

Visual Design

Design System

HTML & CSS

JavaScript

Angular

Linux

TOOLS

Figma

Visual Studio Code

Contact this candidate