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Customer Service Representative

Location:
Marietta, GA
Posted:
January 25, 2021

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Resume:

W E N D Y O R G A N I S T A

P R O F I L E

Experienced Recruitment Manager specializing in the placement of Masters and Doctorate level Special Education Professionals for public school districts across the country. Demonstrated history of working in the staffing and recruiting industry.

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E X P E R I E N C E

E D U C A T I O N

BACHERLOR OF ARTS IN

INTERNATIONAL AFFAIRS-

CONCENTRATING IN INTERNATIONAL

BUSINESS, ECONOMICS AND POLITICS

Minor: Gender and Women’s Studies

Kennesaw State University 2018

S K I L L S

BILINGUAL THERAPIES- ACCOUNT EXECUTIVE/ RECRUITMENT MANAGER Tucker, GA June 2018 – Present

Specialize in the placement of Masters and Doctorate level Special Education Professionals for public school districts across the country.

Establish long term relationships with clients/school districts.

Negotiates contract rates and other particulars of the contract with the client.

Maintain accurate and up-to-date fact sheets or related documents on all clients and targeted potential clients.

Spend 100% of time on the development and maintenance of branch accounts through outside sales activity as well as generating new sales leads. AARONS HOME SOLUTION CENTER- CUSTOMER SERVICE REPRESENTATIVE Kennesaw, GA March 2018 – June 2018

Handle both inbound and outbound calls

Managed a high volume of inbound calls relating to customer service issues & sales.

Helped customers complete a lease order form.

Took customers complaint calls.

Documented issues that arise at stores and emailed upper management. SHELF GENIE- BUSINESS SUPPORT AGENT

Sandy Springs, GA February 2015 – December 2017

Handled both inbound and outbound calls

Provided customer with service information

Handled Live Chat

Managed customer by phone and responds to emails

Booked appointments for customers/enter new customers in system

Escalated priority issues/create tickets

VESTA- CALL CENTER AGENT

Alpharetta, GA December 2013 – January 2015

Managed large amount of inbound/outbound call.

Took customers payment.

Processed credit cards authorizations.

Entered new customer in the system.

Routed calls to appropriate department.

W O

C O N T A C T

678-***-****

adjpka@r.postjobfree.com

https://www.linkedin.com/in/

wendy-organista-

a27b94140/a27b94140/

Marietta, GA 30066

Detail Oriented

Communication

Problem Solving

Creative Thinking

Bilingual in Spanish & English

Experience with- Word, Excel, Power

Point, Outlook



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