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Technical Support Manager

Location:
Marietta, GA
Posted:
January 25, 2021

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Resume:

Experience

SENIOR DEVELOPER

Truist / SunTrust */15 - present

Contract: 6/15 - 11/15. Permanent 11/15 - present

• Support debit cards, credit cards and stored value cards

• Accomplished in delivery of multiple projects

• Collaborate with cross work streams in support of projects to drive successful installation

• Provide guidance and support to Testing Services to ensure changes are fully tested

• Provide on call support

• Strong program, job development and unit testing skills

Technical Skills:

COBOL, JCL, DB2, SQL, CICS, Easytrieve, Endevor, File Manager, CA7, Changeman, CA Workstation, ESP, Waterfall

SENIOR DEVELOPER

Capital One 10/14 - 5/15

• Technical support on ACH / PEP+ application

• Implemented Lockbox changes for commercial vendor payments and file transmissions

• Applied infrastructure upgrades to PEP+ vendor application

• Automated manual processes in banking operations

• Worked with FIS vendor to takeover responsibilities for bringing PEP+ in-house

Technical Skills:

COBOL, JCL, DB2, CICS, Easytrieve, TSO/ISPF, Panvalet,

Control M, FileAid

SYSTEMS ANALYST

First Data 2/14 - 10/14

• Provided support in HP Non-Stop (Tandem)

• Coding and batch support for multiple client projects including Exxon Mobile FED Buypass, Visa/MC mandates, PIN

Technical Skills:

TAL, SCOBOL, INSPECT/DEBUG, TACL, PATHWAY

DEVELOPER

Macy’s Systems & Technology 12/12 - 2/14

• Supported divisional accounting and Inventory applications

• Provided fixes to existing processes on the applications

• Developed process to validate incoming inventory files to ensure files were in proper format before processing files

• Developed a process to track mandatory files, and report on any files to technical staff that prematurely roll off the system

• Provided on call support

Technical Skills:

COBOL, JCL, DB2, CICS, TSO/ISPF, Datacom,Teradata, Endevor, Control M

AVP CONSULTANT APPS PROGRAMMER

Bank of America 4/08 – 10/12

• Delivered changes to posting returns process in ACH / PEP+ system project. Collaborated with interfacing applications to ensure proper design

• Designed and developed changes to EDI changes to ACH / PEP+ system

• Pariter Solutions project, performed analysis and design for posting returns, VRU, NACHA build and EDI

• Acquisition of LaSalle Bank, developed conversion tasks for VRU, and assisted in conversion related activities

Technical Skills:

COBOL II, JCL, DB2, SQL, SPUFI, VSAM, FTP, NDM, Easytrieve, FileAid, File Manager, CA7, TSO/ISPF, DMAIC, Changeman.

Education

• American University, Washington, D.C. – Major in Finance and International Business.

• Onondaga Community College, Syracuse, N.Y – Major in Business Administration.



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