Experienced Direct Care Staff with a demonstrated history of customer
Resume:
Nina Felicidario Troy, Michigan
adjpho@r.postjobfree.com
EXPERIENCE
Ultra Care Rochester, Michigan Direct Care Staff August 2018 - Current
● Collaborated with stakeholders to develop a marketing campaign for recruitment resulting in a 10% increase in staff.
● Identified, documented, and catered to the requirements of adult clients with complex health needs, creating an efficient yet comfortable environment.
● Created and executed individually crafted plans of care, continuously improving the plans to provide clients with a better standard of living.
Lifetime Fitness Rochester, Michigan Kids Activities June 2019 - September 2019
● Employed educational and entertaining pedagogies to promote healthy and active lifestyles amongst children.
● Constructed a safe and aesthetic setting, enhancing the fitness experiences of both adults and youth clients.
● Efficiently synthesized client information for organized data analytics.
Olive Garden Rochester, Michigan Hostess
December 2017 - July 2018
● Directed a team of hosts to deliver excellent customer service and resolve time-sensitive problems.
● Evaluated customer pain points and used the data to improve team practices and the overall restaurant experience.
VOLUNTEER WORK
Troy School District, Troy, Michigan — Assisted Teaching January 2015 - April 2017
● Empowered students to challenge themselves and continuously improve academic and social performance.
● Prioritized curriculum to effectively teach challenging concepts to specific age strata.
OBJECTIVE
To leverage my skills and generate
solutions to complex client
problems.
EDUCATION
Michigan State University
East Lansing, Michigan
Journalism & Media and Information
September 2019 - Current
Oakland University
Auburn Hills, Michigan
Journalism & Cinema Studies
September 2017 - April 2019
Athens High School
Troy, Michigan
September 2013 - May 2017
SOFTWARE
Adobe Suite
Premiere, Spark, Lightroom,
Audition, Photoshop
Microsoft Office
Word, Publisher, Excel
Google Apps
Docs, Sheets, Slides, Mail, Calendar
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