Customer Service Representative

Ardita Shehu

QUALIFICATIONS

• Proficient in Microsoft Office (Excel, Word, Power Point and Outlook), QuickBooks desktop and online and Stata, Familiar with R and Python

• Interpersonal and communication skills

• Team player with the ability to work collaboratively to identify and resolve problems; ability to interact with groups of people from diverse backgrounds

• Highly motivated and result driven; time management skill and highly organized

• Ability to manage multiple projects simultaneously, think critically, manage conflict and prioritize responsibilities

• Bilingual in English and Albanian

EDUCATION

MBA – Corporate Finance New York, NY

Pace University – Lubin School of Business Expected May 2022 BA – Business Economics New York, NY

Pace University – Dyson College of Arts and Science May 2019 EXPERIENCE

S & A Remodeling, Inc. Staten Island, NY

Bookkeeper/Office Manager March 2020 – Present

• Record transactions such as income and outgoings, and posting them to various accounts

• Produce various financial reports and process payments

• Resolve product or service problems by clarifying the customer's complaint

• Reconcile reports to third-party records

• Understand and comply with all audit regulatory and security procedures

• Manage operations, including opening and closing TD Bank Brooklyn, NY

Customer Service Representative December 2018- Present

• Attract potential customers by answering product and service questions

• Open customer accounts by recording account information and maintain customer records by updating account information

• Resolve product or service problems by clarifying the customer's complaint

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Meeting/Exceeding Sales Revenue Goals

• Understanding and complying with all audit regulatory and security procedures

• Managed operations of the store, including opening and closing The Magnotti Law Firm PLLC Staten Island, NY

Legal Assistant/Secretary November 2015 – October 2019

• Schedule appointments

• Correspond daily with clients and attorneys and manage communication with courts

• Interpret and relay legal information for clients

• Prepare legal documents and draft and send letters to clients, attorneys and court

• Responsible for ordering office supplies

Luigi’s Home Improvement Inc. Staten Island, NY

Secretary June 2012 – November 2015

• Writing, filing, copying, imputing into the online company database and dispersing contacts as well as proposals

• Keeping track of and imputing profits into the online company database

• Filing out paperwork (licenses, insurance, employment)

• Addressing phone calls and arranging estimate appointments VOLUNTEER

New York Cares New York, NY

Volunteer October 2018 – February 2019

• Assist with community clean up, such as grass and shrubbery removal and planting flowers and trees

• Assist with setup and breakdown of the event, pass flyers to promote events, provide information to visitors, survey attendees, and hand out party favors

• Socialize with seniors in their nursing home and help kindergarten students explore their creativity

• Sort and shelve books, organize the Children’s Section, prepare reserve items, and assist clients in using computers

• Sweep, mop, wash down, put tables and chairs away and tidy the kitchen and dining hall of Xavier Mission AWARDS/ACHIEVEMENTS

• Dean’s List Award (2017, 2020 – Pace University) EXTRA-CURRICULAR ACTIVITIES

• Economics Club: Active board member of networking organization seeking to expand networking opportunities and connect with other dynamic and accomplished individuals with similar professional backgrounds.

• Women in Corporate America Club: Attended multiple social and leadership events; interacted with classmates and professors. Contact Information

***********@***.***

(646) 830–6862

Current Address

730 West Fingerboard Road

Staten Island, NY 10305

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