Customer Service Technical Support

Application

Dear Mr. /Mrs.

It is a great opportunity to apply as a French customer service agent, as it is one of my dreamed organizations. I am applying for this position in reference to search engine, thereby forwarding the cover letter with the resume attached. I have five years of experience in multiple fields and I am very much eager to join this organization because I want to have a change for boosting my career and use my skill set, challenges for the development of this organization and be the part of its growth and success.

Currently I occupy the position of a Finance and Sales Controller.

CAREER OBJECTIVE:

To pursue a career in a challenging and competitive environment where I can practically apply and improve upon the various managerial skills acquired during my academic and professional career. To be associated with a progressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment.

TALENT:

Sincere, goal oriented, diligent, hardworking, quick learner and co-operative.

Smart and can easily work with people from different cultural and geographical origins, have the capacity to work independently or in a team.

Can easily adapt to new technology, able to follow, learn and implement.

Confident and self-motivated to take up new challenging tasks.

LANGUAGES

Speak both French and English (Speak and Write)

• English Fluent

• French Fluent

EXPERIENCES:

CALL CENTRE AGENT

Having 9months Experience of call centre at MTN Cameroon (From August 2009 to April 2010)

One year nine months experience as a Volunteer at OKALA LEADERSHIP COMMUNITY PLC Yaoundé - Cameroun. (From May 2010 to February 2012). Studied and worked as a business plan and concept note officer. Still with the same company, worked as a customer service agent.

For 3 years now (from 05 Dec 2016 to present) working with Telus International Philippines. Started as a Technical Support Operator and recently got promoted to a Team Manager (since 05 June 2019).

RESPONSIBILITIES HANDLED

Providing customer services and understanding the needs of the client

Processing of Invoices and payment proposal.

Managing the team effectively to ensure achievement of target and performance

Presentation of proposals for business development.

Establishing work plans

Writing of business plans and concept notes

Delegating assignments to team members

Supporting customers by emailing and calling them so as to provide them with technical solutions of their products in use

Documenting problems of a particular product in large numbers & reporting to company and concerned department

Prospecting and sensitizing both old and new customers on the new brand of products.

To study the functionality and business process that takes place and suggest necessary actions to be taken.

BRANCH MANAGER JOB

-For two years and eleven months, worked with MARATHON EXPRESS PLC. YAOUNDÉ. (From February 2012 to January 2015)

RESPONSIBILITIES HANDLED

Over see into the day to day running of the branch

Implementing good marketing strategies for the success of the branch.

Informing customers on latest development of things at the branch and solving their problems through calls.

Recruiting and training the incoming personnel.

Preparing salaries and paying workers.

Educating the personnel on the labor law.

FINANCE AND SALES CONTROLLER

-From June 2015 to present, works with OKALA LEADERSHIP COMMUNITY PLC. Yaoundé.

RESPONSIBILITIES HANDLED

Control the buying and selling of goods.

Prospecting and sensitizing customers through the media and bill-boards.

Controlling all the financial operations involve in each particular project.

Foresee that funds are appropriately allocated.

QUALIFICATIONS:

INTERMEDIATE:

- College 2009: Degree in Management (University of yaounde ll Soa)-Cameroon

- High School 2004: GCE Advanced level certificate Government Bilingual High School, Etoug-Ebe

- Possess a valid driver’s license of category B Cameroon driving code.

COMPUTER SKILL:

Computer awareness

MS – OFFICE

Microsoft Word

Microsoft publisher

Microsoft Excel

POWER Point

Internet

Typing Speed About 35 WPM.

HOBBIES:

Loves Sport a lot (playing and watching, Reading, Internet surfing, Singing, Interest in New technologies, watching news

REFERENCE:

Will be provided On Request.

Contact this candidate