Hotel Room Manager

EDUCATION

University of Nevada, Las Vegas (UNLV)

Bachelor of Science, Hospitality Management

Graduated Cum Laude

Las Vegas, NV

Dec. 2020

GPA: 3.7

RELATED EXPERIENCE

Mandalay Bay Resort and Casino Las Vegas, NV

Convention/Banquet Set-Up Porter Jul.2019 –2020

•Managed the facility and event preparation and close out for Cisco2019 (13,000) and similar shows

•Maintained room appearance for clients and guests

Wedgewood Resort & Bear Lodge Fairbanks, AK

Group Manager-Rooms Division May.2014 - 2018

•Strengthened relationships with corporate clients and tour companies through personalized site inspections

•Directed and operated department of 20, including payroll and training of all guest representatives, luggage handlers and special projects. Created SOP’s for department and guest service.

•Performed as General Manager responsible for sister property, overseeing front service departments and guest service during acting manager’s leave of absence.

•Estimated guest counts to accurately control room inventory, maintenance schedule, & group experiences

•Secured outside contractors to complete tasks related to room maintenance, guest service and special requests

•Provided advanced group services including interaction with group leaders, direction of guests and solutions for tour groups which consisted of guest blocks up to 1000 people and 450 rooms

•Coordinated and directed various rooms departments to ensure early check-in for VIPs, groups & tour guests

Group Supervisor Apr.2012-2014

•Supervised department, implemented SOP’s and provided oversight of staff timekeeping

•Provided necessary coverage of Front Desk & Guest service departments

•Lead in set-up for events with catering staff.

•Maintained carpet extractor equipment and room inventory

Driver/Luggage Handler/Bell Captain May 2008-2012

•Provided excellent guest service with a personable connection

•Assisted guests with their luggage, property maintenance and technical support

RELATED WORK SKILLS

•Working knowledge of MS Office (Word, Excel & Publisher)

•Proficient with Agilisys LMS & PayChex payroll and timekeeping systems

•Trained in maintenance & operation of carpet extractors (Tennant EX-SC-1020 & AquaClean 14,15,16 & 18)

•Food Handlers Card, Nevada

•Alcohol Awareness Card, Nevada

•Certified in Hotel Industry Analytics

ACTIVITIES & ACHIEVEMENTS

UNLV: Eta Sigma Delta, Member

2019-Present

NEWH: The Hospitality Industry Network, Member and scholarship recipient

2018-Present

UNLVino, Volunteer

Apr. 2019

Alaska Travel Industry Association Convention, Attendee and scholarship recipient

Oct. 2014 - 2018

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