Customer Service Representative
Resume:
Zhanee’ Carter
Client Relations
Contact
Atlanta, Ga.
************@*****.***
Profile
Motivated Customer Service Representative with over eight years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Bringing topnotch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Key Skills
ADMINISTRATIVE DUTIES
CASE MANAGEMENT
CREATIVE DEVELOPMENT
PROJECT PLANNING
APPOINTMENT SETTING
DATA ENTRY
COMPLAINT RESOLUTION
SCHEDULING
Experience
September 2018—Present
Resolution Expeditor • The Home Depot • Atlanta, Ga.
• Aided with answering telephones,scheduled, filed and documenting daily reports and daily teamwork goals.
• Special Projects and Event Planning.
• Coordinated with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
November 2017—September 2018
Customer Service • Delta Dental of California • Alpharetta, Ga.
Responsible for taking 100+ inbound calls daily and assisting customers with dental claims.
• Assist with benefit calls for companies in multiple states.
• Helped with answering telephones, filing and documenting daily reports and daily teamwork goals.
2015—2017
Initial Action Unit • American Independent • Atlanta, Ga.
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Previous Jobs Include: Envision, Six Flags, Administrative Assistant
Education
University of West Georgia 2011- In Progress
Redan High School 2007-2011 HS Diploma
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