Braveenth Kannan

**** ******* ****, *********, *******, L1X 0E9

647-***-****

Email:adjpcz@r.postjobfree.com

SUMMARY OF SKILLS AND QUALIFICATION

●Excellent interpersonal, verbal, and written communication skills, via phone, email and in person inquiries to aid the end recipient.

●Possesses the ability to analyze situations and resolve conflicts that satisfy both the customer and the organization.

●Ability to have professional one-on-one interactions and be persuasive towards customers to up sell and link sell products.

●Proficient in Microsoft Office as well as other databases such as the internet to conduct research and prepare a variety of documents.

●Organized worker with attention to detail and accuracy in preparation of documents, reports, presentations, summaries, research papers and data entry

CERTIFICATIONS

●Emergency First Aid / CPR Level C Jan 2021 - Jan 2024

●Basic Ontario Security Guard License Jan 2021 - Jan 2024

EDUCATION

Centennial College, Police Foundations Expected Graduation- Jan 2022

RELEVANT WORK EXPERIENCE

Crew Member May 2016- Present

McDonald’s Canada

●Assist customers finalize purchases by recommending, describing, and demonstrating products to maximize customer satisfaction.

●Participate in monthly staff meetings with senior management to discuss how to improve methods that lead to efficiency in the work environment.

Customer Service Representative May 2018- October 2018

Yonge-Steeles Ford

●Assisted customers make payments and understanding charges by summarizing all services and charges that’ve been made.

●First point of customer contact for general inquiries like pricing, products, scheduling etc

Program Staff Member September 2020-Present

Boy’s and Girl’s Club

●Provide age-appropriate and culturally diverse activities that supports cognitive, emotional, physical and social development of children

●Ensuring kid’s safety at all times

●Provide guidelines and reinforce appropriate behaviors for the children

●VOLUNTEER

Assistant Soccer Coach May 2014- May 2018 United Tamil Soccer Club Under 8 Soccer team

● Helped develop team strategies to track tests and evaluate progress throughout the entire soccer season to ensure players understood how to improve performance as a team and individually.

●Created individualized and team drills focusing on the strengths and weaknesses of each player and the team which led to overall team growth.

●Communicated player evaluation and feedback to each team member, their parents and the management team to ensure all parties had a mutual understanding of performance.