Customer Service Engineer
Resume:
DOMA SHERPA
Huntersville, NC 408-***-**** **************@*****.*** www.linkedin.com/in/domasherpa PROFESSIONAL & TECHNICAL SKILLS
• Data analysis • C/C++, Java, Assembly, MATLAB, SQL
• Creative and problem solving • ICM and GIS
• Microsoft Suite including Visual Studio • Multilingual (Hindi, Nepali) EDUCATION
B.S in Mathematics, Concentration in Applied & Computational Mathematics San Jose State University Dec 2019 San Jose, CA
Associate Degree, Mathematics De Anza College Cupertino, CA Jun 2016 PROFESSIONAL EXPERIENCE
Robert Half Accountemps Charlotte, NC Nepali Translator June 2020 – Oct 2020
• Read through and listened to the material in English and ascertains understanding of the meaning and context of that material and converted it into a Nepali language by making sure it preserved the original meaning.
• Translated variety of courses such as safety manuals and instructions at workplace. Artech L.L.C Charlotte, NC Licensing Analyst Feb 2020 – April 2020
• Reviewed Customer & Channel Pricing Sheets to help maintain the quality and accuracy of pricing information and to ensure compliance with company policies
• Managed customers’ contractual needs after a licensing agreement has been signed
• Processed multi-million-dollar volume licensing contracts in conjunction with Microsoft Sales Specialists Charlotte Mecklenburg School Charlotte, NC Tutor (Volunteer) Sep 2019 – Feb 2020
• Offered weekly one on one tutoring to students to improve student’s math skills
• Helped them to build the foundation for continued math success in middle school, high school and beyond City of San Jose San Jose, CA Student Intern Nov 2018 – Jun 2019
• Collected, researched, and reviewed construction plans, survey data, and other available reports to create, maintain, and update GIS database and computer models
• Assisted Project Managers in developing and improving the City’s hydrologic and hydraulic computer models and conduct model simulations
• Assisted Principle Engineer in designing, planning and specification for Sanitary Sewer Capital Improvement Projects including condition assessment, sanitary sewer repairs and addressing long term capacity deficiencies
• Assisted Principle Engineer in analyzing and designing structural framings for residential dwelling
• Analyzed flow monitoring and rainfall data and incorporate data into computer models
• Processed and analyzed data in MS Excel and ArcGis and developed GIS models using Model Builder languages.
Project Based Assignment
Master Plan Phase III
• Validated all the flow meters in City of San Jose (CSJ) Sewer System Network are aligned to the GIS database
• Setup long term flow meter schematic using Geographic Information System (GIS) for Dry weather and Wet weather calibration
• Assisted project manager QA/QC predicted flow meter locations to conduct sewer capacity analysis
• Helped conduct the profile factors to update the CSJ Sewer System network Development/ Discharge Permit Review
• Analyzed proposed development flow in CSJ Sewer System network using Innovative Code Motion (ICM) model and verified against flow meter data
• Investigated if any of the new developments impacted the existing pipelines and determined the cost
• Assisted in drafting detailed reports to communicate our assessment results to the respective contractors Taurinus Brazilian Steak House San Jose, CA Hostess & Trainer Jan 2016 – May 2019
• Managed in-person and telephone guest inquiries, customer service requests, and reservation booking
• Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service
California Sherpa Association Sunnyvale, CA Secretary (Volunteer) Aug 2016 – Aug 2018
• Drafted meeting agendas, minutes, supplied advanced materials and executed follow-up for meetings and team conferences
• Liaised between Board members and community; researched and gathered accurate information
• Created and dispersed monthly expense report
• Reviewed reports and coordinated with board members
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