SHRUTHI PALLE
*-*-**-*/*, Sainagar colony, Sangareddy,
Telangana, 502001
**********************@*****.***
SUMMARY Enthusiastic and Energetic person seeking a ticketing crew position for domestic and international flights. I am fully passionate about traveling and knowing lots of cultures around the world and I am eager to attain the maximum level of passenger satisfaction through utilization of dynamic personality and customer care protocols. Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to all customers. Well-organized with excellent multitasking, time management, and communication skills. Seeking a fast-paced position with a growing team.
EDUCATION St Anthony's High School
Secondary School Certificate
WITH GRADE A PERCENTAGE
St Anthony's Junior College
Intermediate
B.V.Raju Institute of Technology
Bachelor's Degree
FIRST CLASS IN DISTINCTION
Frankfinn World’s No.1 Air hostess
Training Institute
Diploma
Sangareddy, Telangana
Graduated April 2010
Sangareddy, Telangana
Graduated March 2013
Narsapur, Telangana
Graduated January 2017
Hyderabad, Telangana
Graduated March 2018
GRADUATION
PROJECT
Removal of Chromium using Titanium Dioxide Nanoparticles. INTERNSHIP Aurobindo pharma company for 45 days
EMPLOYMENT
HISTORY
Indian Eagles PVT. LTD
Hyderabad, Telangana March 2018 - Jan-2019
Sales Representative
Identified client needs, built relationships and overcame objections to drive sales. Delivered quality service by following up with customers during and after installations to ensure customer satisfaction.
Cold-called leads and closed [Number] sales over [Timeframe]. Provided sales consultations on the functional and stylistic benefits of each custom product.
Responded to telephone and in-person requests for information. Collected and processed payments.
Contacted satisfied customers to offer additional services. Strive for Calls Private Limited.
Hyderabad, Telangana May 2019-March 2020
Back end executive
Identified client needs, built relationships and overcame objections to drive sales. Delivered quality service by following up with customers during and after installations to ensure customer satisfaction.
Cold-called leads and closed [Number] sales over [Timeframe]. Provided sales consultations on the functional and stylistic benefits of each custom product.
Responded to telephone and in-person requests for information. Collected and processed payments.
Contacted satisfied customers to offer additional services.
Booking Cross verification.
Card holder verification with bank
AMAZON INDIA
Hyderabad, Telangana, October 5th, 2020– February 5th,2021 (Contract Base) SDS Associate
Customer Client Service.
Service Management
SOFTWARE SKILLS Sabre – Skilled in managing tools that allow travel agencies to design and deliver a Customer Experience. Amadeus – Skilled in using real time prices, booking, processing for travel providers. PROFESSIONAL
SKILLS
AUTOCAD Intermediate
MS OFFICE SUITE Advanced
C LANGUAGE Intermediate
DIRECT SALES Advanced
LANGUAGES TELUGU Native
ENGLISH Fluent
HINDI Conversational
DECLARATION Easily adapted.
Strong leadership personality.
Excellent presentation and communication skills.
Support teamwork.
Highly motivated personality.
Fast learner.
Able to perform under pressure.
Good in handling the customer relationship.
Excellent management of customer reports.
Good team management and handling a large group of people at once. Confident and bold in handling the communication with customers. I hereby declare that the above-mentioned details are true to the best of my knowledge.